At a Glance
- Tasks: Lead restaurant teams, drive performance, and ensure exceptional guest experiences across multiple sites.
- Company: Join a dynamic restaurant group committed to quality and team development.
- Benefits: Competitive salary with a 30% bonus, free meals, and 30 days holiday.
- Other info: Flexible work hours with opportunities for career growth and community engagement.
- Why this job: Be a key player in shaping memorable dining experiences and leading passionate teams.
- Qualifications: Experience in restaurant operations management and strong leadership skills required.
The predicted salary is between 40000 - 52000 £ per year.
As part of this commitment, we’re introducing an Operations Manager to lead our restaurant teams. If you’re an experienced leader ready for a rewarding challenge and passionate about our vision, consider this opportunity.
Responsibilities
- Hold regular team/KPI reviews and meetings.
- Spot and stay close to those in training to maximize their experience.
- Monitor holiday pinch points, drive internal progression, and promote collaboration within your patch.
- Develop clear plans, PDPs, and SYS with your teams, engaging with Beef HQ for development support.
- Maintain high food scores and quality standards.
- Drive customer metrics to ensure we deliver remarkable guest experiences.
- Conduct regular audits and reviews.
- Oversee the operational performance of up to six existing sites in London, ensuring they meet or exceed performance targets.
- Conduct excellence reviews, audits, and walk‑rounds; monitor external audits and create action plans to complete site‑level actions.
- Monitor supplier and contract performance.
- Ensure ambiance, setting, cleanliness schedules, and audits are at a high standard, following up and providing feedback to sites.
- Support new opening activities, potentially leading setup and launch of new locations.
- Use local forecasting and event understanding to help GMs build community relationships.
- Contribute to strategic planning and action plans.
- Engage with support teams, monitor site par levels, and support community relationships.
- Investigate performance anomalies and support action planning.
- Support projects and effective launch initiatives through your restaurant teams.
- Occasionally support weekend and evening work to maintain healthy work‑life balance.
Qualifications
- Previous experience in operations management within the restaurant or hospitality industry.
- Strong leadership and team management skills.
- Excellent communication and organisational abilities.
- Knowledge of financial reporting and commercials.
- Commitment to maintaining high-quality standards and customer satisfaction.
Work Pattern
Managers must be available for occasional weekend and evening work to support teams and maintain exceptional guest experiences.
Benefits
- Competitive salary complemented with a 30% performance bonus.
- Flat Iron Black card – free steak for all.
- Complementary staff food & drinks while on shift.
- 30 days holiday allowance (excluding bank holidays).
- Cycle to work scheme.
- More benefits available.
Multi-Site Restaurant Ops Manager | 30% Bonus in City of Westminster employer: Flat Iron
Join a dynamic and supportive work environment as a Multi-Site Restaurant Ops Manager, where your leadership will directly impact the success of our restaurant teams across London. We offer a competitive salary with a generous 30% performance bonus, alongside unique perks like a Flat Iron Black card for free steak and complimentary staff meals during shifts. With a strong focus on employee development, collaboration, and maintaining high-quality standards, we are committed to fostering a culture that values your growth and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Multi-Site Restaurant Ops Manager | 30% Bonus in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the restaurant and hospitality industry. Attend local events or join online groups where you can meet people who might know about openings or can refer you directly.
✨Tip Number 2
Show off your skills! If you get the chance, create a portfolio showcasing your previous successes in operations management. Highlight those high food scores and remarkable guest experiences you've delivered – it’ll make you stand out!
✨Tip Number 3
Prepare for interviews by researching the company’s values and recent achievements. Be ready to discuss how you can contribute to their vision and drive performance across multiple sites. We want to see your passion shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Multi-Site Restaurant Ops Manager | 30% Bonus in City of Westminster
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for the restaurant industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about delivering remarkable guest experiences and leading teams to success.
Tailor Your CV:Make sure your CV is tailored to the role of Operations Manager. Highlight your previous experience in operations management, especially within the restaurant or hospitality sector. We love seeing how your skills align with our vision!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to show off your organisational skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Flat Iron
✨Know the Company Inside Out
Before your interview, dive deep into the company's values, mission, and recent news. Understanding their vision will help you align your answers with what they’re looking for, especially since they’re passionate about delivering remarkable guest experiences.
✨Showcase Your Leadership Skills
Prepare specific examples from your past experience that highlight your leadership and team management skills. Think about times when you’ve successfully led a team through challenges or improved performance metrics, as this role is all about driving operational excellence.
✨Be Ready to Discuss KPIs
Since the role involves holding regular team/KPI reviews, be prepared to discuss how you’ve monitored and driven KPIs in previous positions. Bring data or examples that demonstrate your ability to analyse performance and implement action plans effectively.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about their approach to community relationships or how they support new openings. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
