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For Companies At a Glance
- Tasks: Lead a dynamic team, manage customer service, and troubleshoot technical issues.
- Company: Innovative supplier of commercial equipment with a supportive culture.
- Benefits: Competitive salary, career progression, no weekend work, and relaxed dress code.
- Why this job: Join a growing company and make a real impact in customer service and technical support.
- Qualifications: Experience in customer service or technical support; strong communication and organisational skills.
- Other info: Friendly team environment with opportunities for personal and professional growth.
Join a growing organisation where you will lead a passionate team and be part of an innovative company on the rise!
About the Role
We are looking for a proactive and organised Customer Service and Technical Coordinator to join our dynamic and growing team. This role is central to delivering a professional customer experience while supporting the day-to-day operations of our Service Department. You will work closely with customers, suppliers, engineers, and the Service Manager to manage warranty enquiries, coordinate service jobs, troubleshoot issues remotely, and assist with spare parts and inventory tasks. The role blends customer service, technical problem-solving, and service administration. Ideal for someone who enjoys variety and responsibility.
Experience in the catering equipment, engineering, or service sector is an advantage, but we welcome applicants with strong transferable skills.
Key Responsibilities
- Handle warranty enquiries (both internal and external), logging and tracking cases through to completion.
- Provide soft servicing and remote troubleshooting to resolve customer issues without the need for an engineer visit.
- Assist the Service Manager with daily coordination, reporting, and workflow management.
- Log service jobs, schedule engineer attendance when required, and maintain accurate customer updates.
- Prepare quotes for repairs and spare parts; raise purchase orders and monitor supplier deliveries.
- Support spare parts inventory, including stock checks, ordering, and liaising with suppliers.
- Respond promptly and professionally to customer enquiries via phone and email.
- Help ensure smooth and efficient service operations by maintaining clear, organised records and communication.
Ideal Candidate
- Experience in a customer service, service administration, warranty, or technical support role.
- A background or interest in engineering/equipment servicing is highly desirable.
- Excellent communication skills with a friendly, confident telephone manner.
- Strong organisational skills with excellent attention to detail.
- Ability to troubleshoot and problem-solve logically and confidently.
- Comfortable using Microsoft Office, CRM platforms, and general IT systems.
- Reliable, consistent, and able to manage multiple tasks in a busy environment.
- A proactive team player who takes ownership and works well under pressure.
About the Company
We are a leading trade-only supplier of high-quality commercial equipment for the hospitality, catering, and retail sectors. Covering refrigeration, laundry, warewashing, and more. Based in Andover, Hampshire, we pride ourselves on friendly service, specialist knowledge, and dependable support for our nationwide customers. With a team of around 20 people, we are a supportive and welcoming company with low staff turnover and a focus on long-term growth.
The future of the company
We have undergone significant positive change, investing heavily in new technology and building a solid foundation for our 3-year growth plan. We operate in a competitive marketplace, and delivering exceptional service is a key part of how we stand out. This role contributes directly to that mission.
What's in it for you?
- No weekend work or shift work
- Career progression
- Free on-site car parking
- 20 days holiday, plus bank holidays
- Christmas close (3 days holiday will be used for this)
- Relaxed and friendly environment
- Smart casual dress in the office
- Small, welcoming team where you are valued as an individual
We are proud to be an equal opportunities employer and welcome applications from candidates of all backgrounds. Diversity strengthens our business and drives innovation.
How to apply for the role:
If you have the skills and experience required for this position, click apply today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please.
Service & Technical Coordinator in Salisbury employer: Flat Fee Recruiter
Contact Detail:
Flat Fee Recruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service & Technical Coordinator in Salisbury
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and team culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their innovative journey.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process. Plus, it could give you an inside edge!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and technical support. Think about how your past experiences can relate to the role of Service & Technical Coordinator. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service & Technical Coordinator in Salisbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service & Technical Coordinator role. Highlight your relevant experience in customer service and technical support, and show us how your skills align with what we're looking for!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and team members, let your communication skills shine through in your application. Use clear, friendly language and demonstrate your ability to convey information effectively.
Be Proactive in Your Approach: We love candidates who take initiative! In your application, mention any examples where you've gone above and beyond in previous roles, especially in problem-solving or coordinating tasks. It shows us you're ready to jump into action!
Apply Through Our Website: Don't forget to apply directly through our website! This ensures your application gets to us quickly and efficiently. Plus, it’s the best way to stay updated on your application status. We can’t wait to hear from you!
How to prepare for a job interview at Flat Fee Recruiter
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service & Technical Coordinator. Familiarise yourself with the key tasks like handling warranty enquiries and troubleshooting issues. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Since this role involves technical problem-solving, prepare examples from your past experiences where you've successfully resolved customer issues. Be ready to discuss how you approached these challenges and what the outcomes were. This will highlight your ability to think on your feet and provide excellent customer service.
✨Communicate Clearly and Confidently
Excellent communication is crucial for this position. Practice articulating your thoughts clearly and confidently, especially when discussing your experience in customer service or technical support. Remember, a friendly and professional telephone manner can set you apart from other candidates.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and future growth plans. This shows that you're not only interested in the job but also in how you can contribute to the company's success. Plus, it gives you valuable insights into whether this is the right fit for you.
