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- Tasks: Lead a passionate team in delivering exceptional customer service and sales support.
- Company: Join a growing trade-only supplier with a focus on innovation and teamwork.
- Benefits: Enjoy a competitive salary, career progression, and a relaxed work environment.
- Why this job: Make a real impact in a supportive team while enhancing customer experiences.
- Qualifications: Strong communication skills and proficiency in order processing systems are essential.
- Other info: No weekend work, smart casual dress, and a welcoming team culture.
The predicted salary is between 22000 - 26000 £ per year.
Join a growing organisation where you will lead a passionate team and be part of an innovative company on the rise!
Location: Andover, Hampshire
Full-time, Permanent
Salary: £26,000 to £30,000 per annum DOE
Working Hours: 40 hrs per week - 8.30am - 5pm, Monday to Friday
The role is listed as office-based; however, hybrid working may be considered for the right candidate.
Please Note: Applicants must be authorised to work in the UK.
We are seeking a proactive and organised Customer Service and Sales Support Coordinator to join our growing team. This role plays a key part in ensuring the smooth day-to-day operation of customer service and administrative processes within a busy, collaborative environment.
As a central point of contact for customers, you will deliver a responsive, reliable, and professional service while supporting the wider sales and operations functions. You will help ensure a seamless customer journey - from managing enquiries and processing orders through to delivery, invoicing, and aftercare.
The Role
- Handle inbound customer enquiries via phone and email, ensuring timely and professional responses.
- Process sales orders accurately and efficiently before warehouse cut-off times.
- Invoice orders daily through Xero, ensuring all completed orders are properly accounted for.
- Follow up on proforma orders and outstanding customer replies.
- Undertake general administrative tasks to support the wider sales and operational teams.
- Liaise with internal departments and external stakeholders such as transport providers and customers to ensure smooth operations.
- Contribute actively to the company’s overall strategy and customer service objectives.
- Raise supplier purchase orders (POs) using Xero.
- Log damages with carriers, track resolutions, and communicate outcomes to customers.
- Monitor, manage, and dispatch backorders, providing timely updates on stock and delivery dates.
- Manage carrier reports for failed deliveries.
- Coordinate offshore deliveries, preparing and providing despatch documentation (including commercial invoices).
- Take payments securely and accurately over the phone.
- Build and maintain positive customer relationships through consistent and proactive communication.
- Take ownership of customer issues, ensuring they are fully resolved.
- Act as a key point of contact for ongoing customer needs, demonstrating accountability in problem-solving.
- Proactively identify opportunities to improve processes or communication to enhance customer experience.
The Ideal Candidate
- Have strong communication and interpersonal skills with a confident, professional telephone manner.
- Possess excellent organisational and time-management abilities, with strong attention to detail.
- Be proficient in order processing systems and related software (Xero experience advantageous).
- Be able to multitask, prioritise workload, and remain calm under pressure.
- Be a collaborative team player with a proactive, problem-solving mindset.
- Demonstrate an empathetic and customer-focused approach.
- Be self-motivated, reliable, and able to take ownership of your work.
Software Used: Microsoft Office, Linnworks, Magento 2, HubSpot, Xero
About the Company
We are a leading trade-only supplier of high-quality commercial equipment for the hospitality, catering, and retail sectors. Covering refrigeration, laundry, warewashing, and more. Based in Andover, Hampshire, we pride ourselves on friendly service, specialist knowledge, and dependable support for our nationwide customers. With a team of around 20 people, we are a supportive and welcoming company with low staff turnover and a focus on long-term growth.
The future of the company
We have undergone significant positive change, investing heavily in new technology and building a solid foundation for our 3-year growth plan. We operate in a competitive marketplace, and delivering exceptional service is a key part of how we stand out. This role contributes directly to that mission.
What’s in it for you?
- No weekend work or shift work
- Career progression
- Free on-site car parking
- 20 days holiday, plus bank holidays
- Christmas close (3 days holiday will be used for this)
- Relaxed and friendly environment
- Smart casual dress in the office
- Small, welcoming team where you’re valued as an individual
We are proud to be an equal opportunities employer and welcome applications from candidates of all backgrounds. Diversity strengthens our business and drives innovation.
How to apply for the role:
If you have the skills and experience required for this position, click apply today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please.
Customer Service and Sales Support Coordinator in Salisbury employer: Flat Fee Recruiter
Contact Detail:
Flat Fee Recruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Sales Support Coordinator in Salisbury
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're engaged and eager to learn more about the role and the company. Think about what you want to know regarding their customer service approach or team dynamics.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It also gives you another chance to reiterate your enthusiasm for the position.
We think you need these skills to ace Customer Service and Sales Support Coordinator in Salisbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the role of Customer Service and Sales Support Coordinator. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it’s crucial to demonstrate your strong communication abilities. Use clear and professional language in your application to reflect the confident telephone manner we’re looking for.
Highlight Your Organisational Skills: We need someone who can juggle multiple tasks efficiently. In your application, mention any experiences where you’ve successfully managed your time and prioritised workloads, especially in busy environments.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you get all the necessary information about tailoring your submission. We can’t wait to hear from you!
How to prepare for a job interview at Flat Fee Recruiter
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their products, services, and values. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service and Sales Support Coordinator, your ability to handle customer enquiries is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved processes. This will demonstrate your proactive and problem-solving mindset.
✨Familiarise Yourself with Relevant Software
Since the role involves using software like Xero, Microsoft Office, and possibly others, make sure you're comfortable with these tools. If you have experience with them, be ready to discuss how you've used them in previous roles to streamline operations or enhance customer service.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows that you're not just interested in the job, but also in how you can contribute to the company's success and grow within it.
