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- Tasks: Lead a dynamic team in property management and ensure exceptional service delivery.
- Company: Market-leading Estate and Property Management Agency with a focus on excellence.
- Benefits: Competitive salary, quarterly bonuses, hybrid working, and professional development support.
- Why this job: Join a supportive culture and make a real impact in property management.
- Qualifications: Experience in property management and strong leadership skills required.
- Other info: Opportunities for career growth and influence departmental success.
The predicted salary is between 37000 - 51800 £ per year.
Location: Jesmond, NE2
Employment Type: Full-time
Salary: £37,000 per annum with Quarterly bonus
About the Company
Our client is a market-leading Estate, Lettings and Property Management Agency dedicated to delivering outstanding service to Landlords, tenants, and our wider client base. They pride themselves on professionalism, exceptional customer care, and maintaining the highest industry standards. They have a rare and exciting opportunity as they are now seeking a highly experienced and motivated Assistant Head of Property Management to support our Property Management Department.
The Role
Reporting directly to the Head of Property Management, you will play a key leadership role in the daily operations, service delivery, and performance of the department. As the first point of escalation for staff and client issues, you will guide, support, and develop the team while ensuring that service excellence remains at the forefront of everything we do.
Key Responsibilities Include:
- Acting as the first point of contact for all team escalations and HR-related queries
- Reporting to the Head of Department (HOD) on departmental performance, operational issues, and progress
- Overseeing daily operations in partnership with the HOD, including daily Property Management duties where required
- A portfolio of properties dealing with pro-active and reactive maintenance
- Delivering exceptional customer service to drive client retention and positive referrals
- Monitoring departmental performance and addressing service issues proactively
- Ensuring personal and team targets are consistently achieved
- Ensuring the full team adhere to company policies, procedures, and professional standards
- Producing weekly reports and overseeing team meetings and reviews
- Analysing departmental figures to identify areas for improvement
- Maintaining commercial awareness of the Sales and Lettings teams
- Handling and investigating formal complaints
- Onboarding new clients
- Attending relevant courses, networking events, and landlord sessions
- Reviewing deposit disputes prior to arbitration submission
Objectives of the Assistant Head of Property Management
- Always maintain outstanding levels of customer service
- Take proactive action on new departmental initiatives
- Always represent the company professionally
- Lead by example to motivate and inspire the full team
- Support the full team working toward professional qualifications
- Provide detailed handovers to ensure continuity during your own periods of absence
About You
We are looking for someone who is:
- Propertymark L3 qualification in Residential Lettings and Property Management or a property related degree/qualification is desirable
- Highly experienced in property management
- A confident leader with strong people-management skills
- Exceptionally organised, proactive, and solution-focused
- Skilled in communication, customer service, and conflict resolution
- Comfortable managing high workloads and fast-paced environments
- Knowledgeable in industry compliance, legislation, and best practice
- Ambitious, professional, and motivated to drive departmental growth
What We Offer
- Competitive salary and benefits - £37,000 per annum with Quarterly bonus based on departmental and company performance
- Some hybrid working options available
- 24 days annual leave per annum + bank holidays + a period over Christmas and New Year
- 8 hours of free flexible working
- Option to buy and sell annual leave
- Professional development support, including Propertymark qualifications
- Fully paid for Company Events
- A collaborative and supportive team culture
- Opportunities to influence and shape departmental growth
Please submit your covering letter and CV to be considered. Please note that applications without a covering letter will not be considered.
Assistant Head of Property Management employer: Flat Fee Recruiter
Contact Detail:
Flat Fee Recruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Head of Property Management
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in property management. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Prepare a portfolio showcasing your achievements in property management. This could include successful projects, customer feedback, or any awards you've received. It’s a great way to stand out during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on common questions related to property management and leadership. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Make sure to tailor your application to highlight how your experience aligns with the Assistant Head of Property Management role.
We think you need these skills to ace Assistant Head of Property Management
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure to highlight your relevant experience in property management and how it aligns with the role. We want to see your personality, so don’t be afraid to let it show!
Tailor Your CV: Don’t just send out the same CV for every job. Tailor it to match the Assistant Head of Property Management position by emphasising your leadership skills and customer service experience. We love seeing how you can contribute to our team!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive performance and improve service delivery. We’re looking for results, so make sure to quantify your successes where possible!
Follow Application Instructions: Make sure to follow all application instructions carefully. Remember, we won’t consider applications without a covering letter, so double-check that you’ve included everything we need. Apply through our website to ensure your application gets to us smoothly!
How to prepare for a job interview at Flat Fee Recruiter
✨Know Your Stuff
Make sure you brush up on your property management knowledge, especially around compliance and legislation. Familiarise yourself with the company's values and how they deliver exceptional customer service, as this will show your genuine interest in the role.
✨Showcase Your Leadership Skills
As an Assistant Head of Property Management, you'll need to demonstrate strong people-management skills. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts, highlighting your proactive and solution-focused approach.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle escalations and HR-related queries. Think of specific scenarios where you've dealt with challenging situations and be ready to discuss how you approached them and what the outcomes were.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, departmental goals, or professional development opportunities. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
