Position: Deputy Centre Manager
Salary: £30,000–£32,000 per annum (depending on experience)
Hours: 40 hours per week on average, with flexibility to meet business needs
Holiday: 33 days per annum (including bank holidays)
Probation: 6-month probationary period
Reporting to: Centre Manager
Location: Flashpoint Bristol – Easton
Ideal Start Date: Early January 2027
Join Our Team!
Are you passionate about creating exceptional experiences for visitors? Are you a natural leader with a knack for mentorship and support? If so, Flashpoint Bristol – Easton is looking for a new Deputy Centre Manager to join our dynamic team.
The Role
Play a key role in shaping a welcoming, well-run climbing centre. You will line manage and develop our All-Rounder team, including instructors, Clip ‘n Climb and counter staff, helping them deliver excellent customer experiences and service.
You’ll also take on Chief Instructor responsibilities, overseeing the quality and safety of instruction, with an emphasis on leadership, staff development and maintaining instructional standards rather than regular coaching delivery.
Working closely with the Centre Manager, you’ll support all aspects of the business and help drive the centre’s success.
Key Responsibilities
- Line manage the All-Rounders within the business.
- Support the recruitment, onboarding and training of staff.
- Take on Chief Instructor responsibilities, ensuring high standards of instruction, safety and staff competency.
- Oversee the training, moderation and ongoing development of Coaching and Clip ‘n Climb teams.
- Take responsibility for the structure, administration and development of the NICAS programme.
- Ensure operational changes are implemented smoothly and accurately.
- Ensure the All-Rounder team follows all risk assessments, policies and procedures.
- Create and implement outreach initiatives to increase business from youth groups.
- Work towards achieving quarterly targets for your areas of responsibility.
- Work within budgets set by upper management.
- Support the Centre Manager with the overall operation of the centre, including ensuring rota’d and ad hoc shifts are covered.
- Step into the Centre Manager role during periods of extended absence.
- Uphold company standards, policies and managerial professionalism.
- Regularly work operational shifts as the business requires.
What We’re Looking For
Essential Skills and Experience
- CWI or BWI qualification (or higher).
- Minimum 1 year’s instructing or coaching experience.
- Staff supervision experience (Duty Manager role or above).
- Ability to consistently deliver excellent customer service.
- Experience in customer conflict resolution and complaint handling.
- Strong verbal and written communication skills.
- Competent in the use of common IT software (Google Sheets, Docs and Drive).
- Commitment to completing all administration and paperwork accurately and on time.
- Experience managing a complex and varied workload.
Desirable Skills and Experience
- Line management experience.
- Experience conducting performance reviews and one-to-ones.
- Employee conflict resolution and handling disciplinary processes.
- Proven experience developing communities through events.
- Experience supervising Clip ‘n Climb or a similar activity.
- Team motivation and development.
- Experience ensuring risk assessments and procedures are understood and consistently followed by staff on the ground.
Why Join Us?
At Flashpoint Bristol – Easton, we’re committed to creating a positive and inclusive work environment. You’ll have the opportunity to lead a fun and energetic team, contribute to our growth, and ensure that all our visitors have a fantastic and safe experience every time they visit.
If you’re ready to take on an exciting challenge as our Deputy Centre Manager, we want to hear from you!
