At a Glance
- Tasks: Deliver exciting climbing sessions and create engaging experiences for all ages.
- Company: Join the vibrant team at Flashpoint Cardiff, a leader in indoor climbing.
- Benefits: Enjoy free climbing, discounts, and a supportive team environment.
- Other info: Flexible hours, guaranteed shifts, and opportunities for growth await you!
- Why this job: Make a real impact in a fun, community-focused setting while sharing your passion for climbing.
- Qualifications: Experience in coaching or customer service, with a love for sports.
The predicted salary is between 12 - 15 £ per hour.
We are looking to welcome a new crew member to our team here at Flashpoint Cardiff.
Starting: September 2026
Place of work: Flashpoint Cardiff
Work Hours: 30 hrs/month (minimum) Guaranteed 1 shift each week with further opportunities for additional hours.
Holiday entitlement: Accrued holiday allowance (based on actual working hours)
Overview
Flashpoint Climbing is currently made up of multiple centres across Cardiff, Swansea and Bristol with a speciality in indoor climbing. Our mission is to encourage growth through community and challenge. We want to create a thriving community by ensuring a friendly, welcoming and professional environment for all customers and staff. We create a fun and challenging environment in which customers can progress through the variety of activities we offer, there’s something for everyone!
Job Summary
The Instructor is primarily responsible for delivering high-quality climbing instruction, coaching and group activities across the centre. They will create safe, engaging and progressive experiences for customers of all ages and abilities while acting as an ambassador for Flashpoint’s values and community. Instructors will be expected to have a strong understanding of Flashpoint products, services, centre layout, safety procedures and company policies. They will play an active role in encouraging customer progression, repeat visits and community engagement. Although instructing is the primary focus of the role, Instructors will also support the wider operation of the centre. This includes reception duties, café operations, customer service, cleaning, stock management and other operational tasks required to ensure the smooth running of the facility. You will report directly to, and have support from, the Head Coach.
Key responsibilities
- Deliver climbing sessions, courses and coaching programmes for which training has been provided
- Deliver safe, engaging and progressive experiences for customers of all ages and abilities
- Run a variety of sessions including Intro Sessions, Bouldering Basics, NICAS, group bookings, taster sessions, holiday activities and private coaching
- Ensure participants understand relevant safety procedures and centre rules
- Promote customer progression through coaching, courses, memberships and events
- Interact with all guests whilst delivering a high standard of customer service at all times
- Carry out regular floor walks under the direction of the Duty Manager
- Ensure the accuracy of bookings and customer data whilst complying with GDPR
- Process bookings, memberships and payments accurately
- Assist with reception, café and operational duties as required
- Barista and basic café duties whilst ensuring safe food handling procedures (cleanliness and allergy awareness)
- Conduct stock checks and relay any shortages to the relevant manager
- Maintain high standards of cleanliness throughout the centre
- Complete daily operational records, inspections and departmental task lists
- Computer literate, including use of Google Workspace
- The ability to communicate clearly and politely, verbally and in writing
- A friendly and professional attitude
- A hard-working team player
- Flexibility regarding working hours and shift patterns
Desired Skills and Knowledge
- Experience in coaching, instructing, teaching or leading groups
- Experience in customer‑facing roles
- An interest in climbing or a general interest in sports
Desired Qualities
- Experience using Rock Gym Pro booking system or similar systems
- Experience working in the climbing, leisure, education or outdoor activity sectors
- Climbing experience and a desire to help others progress
Perks of the Job
- Free climbing for you and a plus one (across all of our centres)
- Discounts in the café, activities and free coffee!
- Discounts in outdoor retailers and trade rate discounts with suppliers
- Working within a friendly team in an inspiring environment!
Ideal start date: September 2026 (training to be completed over the summer)
Instructor in Cardiff employer: Flashpoint Cardiff
Flashpoint Cardiff is an exceptional employer that fosters a vibrant community and encourages personal growth through engaging climbing activities. With a focus on creating a friendly and professional environment, employees benefit from free climbing access, discounts on café items and outdoor gear, and the opportunity to work alongside a supportive team dedicated to customer progression and satisfaction. This role not only offers flexible working hours but also provides a chance to inspire others while developing your own skills in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Instructor in Cardiff
✨Join Local Fitness Communities
Get involved in local fitness groups or clubs. Join classes, workshops, or events where personal trainers gather—this is your chance to showcase your skills and passion. Plus, networking with fellow fitness enthusiasts can lead you to part-time roles or insider info on openings!
✨Offer Free Workshops
Consider hosting free fitness workshops or classes in your area. Not only does this build your reputation, but it also showcases your expertise to potential clients and hiring managers. You might just catch the eye of someone from Flashpoint Cardiff looking for trainers!
✨Utilise Social Media Wisely
Leverage platforms like Instagram and Facebook to post workout tips, transformations, and client testimonials. Create a professional presence that highlights your personal training style, and don’t shy away from tagging local gyms or fitness brands that might be hiring part-time trainers!
✨Apply Directly to Gyms
Don’t just rely on job boards! Head to local gyms and fitness centres and ask if they're looking for part-time trainers. A personal visit can make you stand out, plus you might get a chance to demonstrate your skills right then and there. And remember, check out the careers page on Flashpoint Cardiff's website too!
Some tips for your application 🫡
Show off your qualifications:Make sure to highlight your fitness qualifications and certifications prominently on your CV. If you’ve got any relevant courses or specialisations like nutrition or fitness classes, shout about them! It gives us a quick insight into your expertise in personal training.
Bring your personality to your cover letter:We’re looking for someone who not only knows their stuff but can also connect with clients. Use your cover letter to showcase your passion for fitness and how you can motivate others. Share a brief story or experience that demonstrates your coaching style – this is your chance to let your personality shine!
Tailor your experience to the role:When detailing your experience, focus on roles where you've helped others reach their fitness goals. Mention any part-time work or volunteer roles in fitness that show your ability to coach and support clients. This lets us see how you will relate to our clients at Flashpoint Cardiff.
Keep it concise but impactful:As it's part-time, we know time is of the essence! Keep your CV and cover letter concise while ensuring they pack a punch. Use bullet points for easy reading and focus on key achievements in your previous roles. It makes it easier for us to see the value you can bring to Flashpoint Cardiff!
How to prepare for a job interview at Flashpoint Cardiff
✨Showcase Your Coaching Skills
Since you’re applying for a part-time role in fitness and personal training, be prepared to demonstrate your coaching abilities. This might involve a practical assessment where they'll ask you to conduct a mini training session or walk them through a workout, so brush up on your cues and motivational techniques!
✨Know Your Fitness Tech
Be ready to discuss the fitness technology and tools you're familiar with, like apps for tracking workouts or nutrition. Many clients now look for trainers who can integrate tech into their training, so mentioning tools or platforms you’ve used can show you’re up-to-date with current trends in the fitness industry.
✨Highlight Your Availability and Flexibility
As a part-time trainer, your availability is key. Be clear about your schedule and show you're adaptable to clients' needs. Highlight any previous experience working with varied client schedules, which is often crucial in this role, as people might want sessions early mornings or late evenings.
✨Share Your Success Stories
Prepare to discuss specific examples of your past clients' successes. Whether it's helping someone achieve their weight loss goals or improving their strength, having concrete stories will help illustrate your impact. Bring along any testimonials or results, if you have them, to make your case even stronger when chatting with Flashpoint Cardiff.
