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For Companies At a Glance
- Tasks: Be the friendly face of our centre, managing bookings and ensuring customer satisfaction.
- Company: Join Flashpoint Group, a vibrant community focused on indoor climbing and fun activities.
- Benefits: Enjoy free climbing, discounts at our café, and perks with outdoor retailers.
- Why this job: Work in a dynamic environment where you can grow, connect, and make a difference.
- Qualifications: Customer service experience and computer literacy are essential; climbing interest is a plus.
- Other info: Flexible hours and a supportive team await you!
Rate of pay: ÂŁ12.37 per hour (from April 2025)
Hours: 60 hours per month
The Centre
The Flashpoint Group is currently made up of multiple centres across Bristol, Swindon, Cardiff and Swansea with a speciality in indoor climbing. The site here in Bristol consists of the Flashpoint world class bouldering wall & gym, the Freedog trampoline park & Soft play area and our Café.
Our mission statement is “growth through community and challenge”. We want to create a thriving community by ensuring a friendly, welcoming and professional environment for all customers and staff. We create a fun and challenging environment in which customers can progress through the variety of activities we offer, there’s something for everyone!
Does this sound like the place for you?
Job Summary
The receptionist will be the first point of contact for all customers, participants and visitors. They will be expected to have a firm idea of product knowledge for Freedog and Flashpoint, building layout and policies. The receptionist will deliver excellent customer service and have a consistent approach to conflict management in line with company procedures.
The receptionist will be responsible for customer liaising, ensuring bookings, payments, provisions (socks and shoes) and safety documents are completed to expectations & regulations. Receptionists will also be responsible for cash handling, cleaning, basic café duties (barista and snacks), stock management, delivering briefings, liaising with customers on various platforms, and completing necessary maintenance inspections and departmental task lists for the day.
They will support the Duty Manager in safety management (documents and session capacities), first aid administration and general operational support. The receptionist must have a consistent attitude towards safety and customer service.
Alongside the central area of responsibility, the receptionist will be expected to fulfil Activity Crew Member, Party Coordinator & Café responsibilities to ensure the centre is operationally smooth, subject to business requirements.
The receptionist will be expected to liaise internally with the Duty Manager, court monitors and café staff to ensure positive time management of sessions and information delivery.
Responsibilities and Duties
- Interact with all guests whilst delivering a high standard of customer service at all times
- Ensure the accuracy of bookings and customer data whilst complying with GDPR
- Comply with all safety provisions (waiver, rules, safety briefs and socks)
- Strong product knowledge and policies
- Ensure accurate recording of daily tasks and departmental operations
- Cleaning reception and surrounding areas (lockers, toilets, changing rooms, matting, briefing area, etc.)
- Conduct stock checks and relay any shortages to the Reception Manager
- Check the completion of customer documents before the commencement of activities
- Encourage the time management of customers and sessions
- Assisting the Duty Manager as an All Rounder, supporting all departments subject to business requirements
- Barista and basic cafe duties whilst ensuring safe practice of food handling procedures (cleanliness and allergy awareness)
- Customer service experience (Minimum of 2 years experience)
- Computer literate; including use of Google Workspace
- The ability to communicate clearly and politely, verbally and in writing
- A friendly and professional attitude
- A hard working, team player
- A flexibility as to when you can work
Desired Skills and Knowledge
- Experience working in the climbing or leisure industry
- Experience in customer facing roles
- Experience using Rock Gym Pro booking system or similar systems.
- An interest in climbing or a general interest in sports
Perks of the Job
- Free climbing for you and a plus one (across all of our centres)
- Discounts in the café, activities and free coffee!
- Discounts in outdoor retailers and trade rate discounts with suppliers
- Working within a friendly team in an inspiring environment!
Application
Interviews: 31/03/25 – 04/04/25
Please email a cover letter explaining why you would like to work with us and a CV containing your experience and skills to: careers@flashpointbristol.com
If you have any questions regarding this application or if you may need additional support with the application/interviews, please do get in touch.
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Receptionist employer: Flashpoint Bristol
Contact Detail:
Flashpoint Bristol Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the Flashpoint Group's facilities and services. Knowing the ins and outs of the bouldering wall, trampoline park, and café will help you answer customer queries confidently and demonstrate your enthusiasm for the role.
✨Tip Number 2
Brush up on your customer service skills, especially in conflict management. Think of examples from your past experiences where you've successfully handled difficult situations, as this will show your ability to maintain a friendly and professional environment.
✨Tip Number 3
If you have experience with booking systems like Rock Gym Pro, be ready to discuss it during your interview. If not, consider researching similar systems to show your willingness to learn and adapt quickly.
✨Tip Number 4
Demonstrate your passion for climbing or sports during the interview. Sharing your personal interests can help you connect with the team and show that you align with the company’s mission of growth through community and challenge.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Craft a Tailored Cover Letter: Write a cover letter that specifically addresses why you want to work as a receptionist at Flashpoint Group. Highlight your customer service experience and any relevant skills, such as conflict management and product knowledge.
Highlight Relevant Experience: In your CV, emphasise your previous roles in customer-facing positions, particularly those in the leisure or climbing industry. Mention any specific achievements or responsibilities that align with the job description.
Showcase Your Skills: Make sure to include key skills mentioned in the job description, such as communication, teamwork, and computer literacy. If you have experience with booking systems like Rock Gym Pro, be sure to mention it.
Proofread Your Application: Before submitting your application, carefully proofread both your cover letter and CV. Check for spelling and grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Flashpoint Bristol
✨Know the Company
Before your interview, make sure to research The Flashpoint Group. Understand their mission statement and the services they offer, especially in indoor climbing and leisure activities. This will help you demonstrate your enthusiasm for the role and align your answers with their values.
✨Showcase Customer Service Skills
As a receptionist, excellent customer service is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved conflicts. Highlight your ability to remain calm and professional under pressure.
✨Familiarise Yourself with Safety Protocols
Since safety is a major part of the role, brush up on relevant safety protocols and procedures. Be ready to discuss how you would ensure compliance with safety regulations and manage customer safety during activities.
✨Demonstrate Teamwork and Flexibility
The job requires working closely with various departments. Be prepared to talk about your experience as a team player and how you can adapt to different roles, such as Activity Crew Member or Party Coordinator, depending on business needs.
