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- Tasks: Join our café team, serving delicious food and drinks while creating a welcoming atmosphere.
- Company: Be part of Freedog Bristol, a fun-filled leisure centre for all ages.
- Benefits: Enjoy free climbing, discounts on activities, and a friendly team environment.
- Why this job: Perfect for those who love customer service and want to work in a vibrant setting.
- Qualifications: Previous hospitality experience and a passion for teamwork are essential.
- Other info: Flexible hours with opportunities for growth and development.
Rate of pay: £11.99 to 12.21 per hour (training rate NMW)
Hours: 2 x 90 hours per month
Holiday: Accrued holiday allowance at 12.07%
The Centre: As part of the Flashpoint Group, Freedog Bristol focuses on activities that challenge customers of all ages and abilities. Embodying our mission statement of “Growth through Community and Challenge” in our offerings; Flashpoint is our hugely successful bouldering gym, which offers excellent facilities for new and existing boulderers to enjoy. Freedog allows families to socialise whilst exploring our trampolines, foam pit, ninja course and soft play. Everything is complemented by our amazing Café / Bar, which serves delicious coffee, pizza and sweet treats by our friendly team.
Job Summary: We are looking for two friendly and hardworking individuals to join our café team, creating a comfortable and welcoming atmosphere for families and friends to socialise. The ideal candidates should have previous experience in the hospitality industry, a passion for customer service, and the ability to work in a fast-paced environment.
On a day-to-day basis, the responsibilities will include:
- Taking customers’ orders
- Preparing and serving food and drinks
- Maintaining a clean, tidy and functioning work area
- Handling cash and payment transactions
- Promoting the café to Flashpoint customers and upselling items when appropriate
- Conducting safety checks of our soft play area
- Overseeing the usage of our Arts & Crafts for our toddler offerings
Key Responsibilities:
- Operate the till system & cash handling
- Cleanliness of the bar, kitchen and customer areas
- Prepare and serve hot and cold beverages
- Prepare and serve hot and cold food items
- Practice safe food handling & allergy awareness
- Practice ‘Think 25’
- Accurately report equipment checks and daily tasks
- Cultivate a friendly, welcoming and professional culture
- Follow opening and closing tasks to a set standard
- Build a rapport with customers and help create a friendly atmosphere
Active Café experience (or hospitality setting) is required along with a strong ability to multitask and awareness of Health and Safety. A Level 2 Food Safety qualification and experience in a leisure industry setting is preferred.
Perks of the Job:
- Free climbing & trampolining for you and a plus one (across all of our centres)
- Discounts in the café, activities and free coffee!
- Discounts in outdoor retailers and trade rate discounts with suppliers
- Working within a friendly team in an inspiring environment!
Application: Interviews: 11th, 13th & 15th August. Start date: 1st of September. Please email a cover letter explaining why you would like to work with us and a CV containing your experience and skills, addressed to Maria Roberts, careers@flashpointbristol.com. If you have any questions regarding this application or if you may need additional support with the application/interviews, please do get in touch.
Café Crew employer: Flashpoint Bristol
Contact Detail:
Flashpoint Bristol Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Café Crew
✨Tip Number 1
Get to know the café vibe! Before your interview, pop in for a coffee and observe how the team interacts with customers. This will help you understand the atmosphere and show that you're genuinely interested in being part of the crew.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different scenarios, like a busy rush or a customer complaint. Being prepared to showcase your ability to multitask and stay friendly under pressure can really set you apart.
✨Tip Number 3
Show off your passion for food and drink! Be ready to chat about your favourite menu items or any creative ideas you have for upselling. This not only demonstrates your enthusiasm but also aligns with the café's goal of creating a welcoming atmosphere.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to Maria Roberts. It’s a nice touch that shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Café Crew
Some tips for your application 🫡
Craft a Personal Cover Letter: When writing your cover letter, let your personality shine through! Share why you’re excited about joining our café team and how your previous experience in hospitality makes you a great fit. We want to see your passion for customer service!
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality industry. Focus on roles where you’ve worked in fast-paced environments and any specific skills that match the job description. We love seeing how your background aligns with what we do!
Show Off Your Team Spirit: In both your cover letter and CV, emphasise your ability to work well in a team. Mention any experiences where you collaborated with others to create a friendly atmosphere or tackled challenges together. We value teamwork at StudySmarter!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our community!
How to prepare for a job interview at Flashpoint Bristol
✨Know the Café Inside Out
Before your interview, take some time to familiarise yourself with the café's menu and offerings. Being able to discuss your favourite items or suggest popular choices shows your enthusiasm and knowledge about the place.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think of situations where you went above and beyond for a customer, as this will demonstrate your passion for creating a welcoming atmosphere.
✨Practice Teamwork Scenarios
Since teamwork is crucial in a fast-paced environment like a café, be ready to discuss how you've successfully worked in a team before. Share specific instances where you collaborated with others to achieve a common goal.
✨Be Ready to Upsell
Understand the concept of upselling and think of ways you could promote the café’s offerings. During the interview, you might be asked how you would encourage customers to try new items, so come prepared with ideas!
