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- Tasks: Manage international client relationships and ensure a seamless onboarding experience.
- Company: Join FlashAcademy®, an award-winning AI-powered learning platform.
- Benefits: Autonomy, collaborative team culture, and the chance to make a real impact.
- Other info: Work hours are 12pm – 8pm BST to support international clients.
- Why this job: Shape processes that support multilingual learners in schools worldwide.
- Qualifications: 2-4 years in customer success or account management, preferably in SaaS or EdTech.
The predicted salary is between 35000 - 45000 £ per year.
FlashAcademy® is an award-winning, AI-powered assessment and learning platform supporting multilingual learners in over 1,600 schools across the UK and internationally, with a particular focus on multilingualism and English as an Additional Language (EAL). We are entering our next phase of growth and are looking for an experienced and proactive Customer Success Manager (International) to take ownership of relationships with some of our most important international clients. You will ensure a seamless, high-quality experience that drives engagement, retention, and long-term success. As part of a small, high-functioning team, your potential for impact is significant — you will have real opportunities to shape the processes, tools and frameworks that support our international customers. The working hours of this role are 12pm – 8pm BST / GMT in order to support our international clients in their time zones.
What you’ll do as Customer Success Manager (International):
- Manage the onboarding of international schools post-sale, ensuring they receive all necessary training and resources for smooth adoption.
- Build strong, long-term relationships with client stakeholders, ensuring their needs are understood and proactively addressed.
- Monitor usage data regularly to identify trends, risks, and opportunities — taking proactive steps to maintain high engagement and support client retention.
- Respond to support tickets and deliver refresher training in line with company SLAs.
- Act as the internal voice of the customer, keeping all relevant teams informed of key updates or changes at client accounts.
- Collaborate closely with Sales, Product and Support teams to ensure all customer needs are met.
- Contribute to customer advocacy by identifying potential case studies, testimonials and reference schools.
- Support delivery of webinars, reports and client-facing collateral as required.
What we’re looking for:
- 2–4 years in a customer success or account management role (SaaS or EdTech preferred).
- Proven experience managing a portfolio of accounts in a fast-paced, remote or distributed environment.
- Skilled in developing strategies to drive account activity and product utilisation.
- Proactive communicator with a strong responsiveness to client needs.
- Excellent written and verbal communication skills, with confidence presenting client needs internally.
- Strong organisational skills and the ability to manage multiple client relationships efficiently.
- Analytical ability to interpret engagement data and translate insights into action.
- Strong problem-solving and conflict resolution skills.
- Cultural awareness and interpersonal sensitivity when working with international stakeholders.
- Strong data management and reporting skills.
- Bonus: Spanish-speaking.
Work with a mission-driven team making a real difference to language learning in schools worldwide. Significant autonomy and the opportunity to shape how FlashAcademy® supports its international client base. A small, collaborative team where your contribution is visible and valued. Work that reaches students and schools every single day.
KPIs:
- Client retention rates across assigned international schools.
- SLA adherence — response times and training delivery.
- Customer satisfaction and advocacy (working with the Marketing team to gather testimonials and case studies).
- Contribution to upsell opportunities in collaboration with the Sales team.
Customer Success Manager (International) in Birmingham employer: FlashAcademy®
Contact Detail:
FlashAcademy® Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (International) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the EdTech space, especially those who might know about opportunities at FlashAcademy®. A friendly chat can often lead to insider info or even a referral.
✨Tip Number 2
Prepare for interviews by researching common questions for Customer Success Managers. Think about how your experience aligns with the role and be ready to share specific examples of how you've driven client engagement and retention.
✨Tip Number 3
Show off your analytical skills! Be prepared to discuss how you've used data to improve customer experiences in the past. This will demonstrate your ability to monitor usage trends and proactively address client needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our mission-driven team.
We think you need these skills to ace Customer Success Manager (International) in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer success or account management, especially in SaaS or EdTech, and show how your skills align with what we’re looking for.
Showcase Your Communication Skills: Since excellent written and verbal communication is key for this role, use your application to demonstrate these skills. Keep your language clear and professional, and don’t forget to proofread for any typos or errors!
Highlight Your Proactivity: We love proactive individuals! In your application, share examples of how you've taken initiative in previous roles, whether it’s managing client relationships or driving engagement. This will show us you’re ready to take ownership of our international clients.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our mission-driven team!
How to prepare for a job interview at FlashAcademy®
✨Know Your Clients
Before the interview, research FlashAcademy® and its international clients. Understand their needs, especially around multilingualism and EAL. This will help you demonstrate your proactive approach to managing client relationships.
✨Showcase Your Communication Skills
As a Customer Success Manager, communication is key. Prepare examples of how you've effectively communicated with clients in the past. Highlight your ability to present client needs internally and how you’ve resolved conflicts or issues.
✨Demonstrate Analytical Thinking
Be ready to discuss how you've used data to drive engagement and retention in previous roles. Bring specific examples of how you've monitored usage data and taken action based on insights. This shows your analytical ability and problem-solving skills.
✨Cultural Awareness Matters
Since you'll be working with international stakeholders, prepare to discuss your experience with diverse cultures. Share examples of how you've navigated cultural sensitivities in past roles, which will highlight your interpersonal skills and adaptability.