Field Service Technician in Worcester

JOB SUMMARY
This position assumes a key role as the front-line SPX customer-facing representative, assisting our customers at sites throughout the UK across all stages of equipment lifecycle—including new installations, warranty work, planned maintenance, inspection work, and water treatment-related services. The role requires servicing and maintaining cooling towers across multiple OEM product lines, ensuring optimal performance, water quality, and compliance with relevant standards and legislation.

In addition to core service activities, the Service Technician supports the growth of the SPX Cooling Technologies business by demonstrating best-in-class work ethics, maintaining strong customer focus, and identifying cross-selling and new business opportunities during site visits. The position requires willingness to travel, along with overtime and occasional weekend working based on business needs.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Service, maintain, and install new and existing factory assembled cooling equipment

Perform inspection, diagnostics, and corrective actions on cooling towers from multiple OEMs

Carry out water treatment monitoring, testing, and basic remedial actions to support cooling system health and compliance

Survey customers\’ installations and recommend improvements for enhanced performance, water efficiency, and alignment with current legislation

Support UK factory sales with installation and assembly visits

Assist sales personnel with competitor and SPX product information required for quotations

Ensure all site work is completed in accordance with the latest Health & Safety guidelines

Participate in inter departmental training programs

Perform warranty repairs and assist with commissioning

Effectively utilize SPX Leadership Standards to create a positive working environment that drives business objectives

KNOWLEDGE, SKILLS & ABILITIES

Experience servicing cooling towers and associated equipment across multiple OEM product ranges

Practical knowledge of water treatment principles, such as system testing, dosing requirements, Legionella control, and water chemistry troubleshooting

Ability to work unsupervised and under own initiative

Strong communication skills and the ability to supervise sub contractors and internal staff

Ability to work in confined spaces and at height

Ability to perform site relevant manual handling

Experience with the SPX Marley product range

Flexibility to work overtime and adapt to schedule changes at short notice

Willingness to travel throughout the UK and internationally on a scheduled or ad hoc basis

EDUCATION AND EXPERIENCE

Formal engineering qualification or a minimum of five years\’ experience in a similar role

Demonstrated experience in water treatment servicing within industrial cooling environments

Full UK driving licence

Excellent communication and interpersonal skills

Strong organisational and time management abilities

Proactive, adaptable, and flexible attitude

Computer literate

Self‐motivated with strong decision‐making capability

Ability to work alone while contributing effectively as a team member

How we live our culture
Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.

What benefits do we offer?

Competitive and performance-based compensation packages and bonus plans

Educational assistance, leadership development programs, and recognition programs

Our commitment to embrace diversity to build a culture of inclusion at SPX
We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realise their fullest potential.

ABOUT SPX
SPX is a diversified, global supplier of infrastructure equipment with scalable growth platforms in heating, ventilation and air conditioning (HVAC), detection and measurement, and engineered solutions. With operations in 17 countries and approximately $1.4 billion in annual revenue, we offer a wide array of highly engineered products with strong brands.

OUR VALUES

Integrity

Accountability

Teamwork

Results

WORKING AT SPX
Our work environment is established on a work‐life philosophy supported by policies, programs, and practices that help employees achieve success within and outside the workplace. We believe in creating an inclusive work environment where employees strive to realise their fullest potential. We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, genetic information, age, disability, veteran status or any other legally protected basis.

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