At a Glance
- Tasks: Lead maintenance operations and ensure our fleet is safe and reliable.
- Company: Flannery Plant Hire, a top player in the construction industry.
- Benefits: Competitive salary, career development, and a focus on safety.
- Other info: Opportunity for growth and to champion a culture of teamwork.
- Why this job: Join us to make a real impact in a dynamic and supportive environment.
- Qualifications: Experience in service operations and strong leadership skills required.
The predicted salary is between 31500 - 38500 £ per year.
About Flannery Plant Hire
Flannery Plant Hire is a leading provider of plant hire and specialist attachments to the construction industry across the UK and Ireland. With a comprehensive fleet of innovative machinery, we pride ourselves on delivering exceptional customer service and meeting our clients' project requirements.
Role Purpose
The Service Manager is responsible for leading the maintenance and servicing function to ensure the availability, reliability, safety, and compliance of Flannery's fleet. This role oversees workshop operations, field service engineers, and maintenance planning, ensuring plant and equipment are serviced efficiently while minimising downtime and maximising fleet utilisation.
Working closely with Operations, Transport, Engineering, Procurement, and Hire Desk teams, the Service Manager will drive operational excellence, continuous improvement, and a culture of safety and accountability.
Key Responsibilities
- Lead the day-to-day management of field service operations.
- Ensure preventative maintenance schedules are planned and completed on time.
- Maximise fleet availability through effective maintenance planning and resource allocation.
- Monitor equipment performance and implement corrective actions to reduce recurring faults.
- Coordinate breakdown response to minimise customer disruption.
- Ensure all servicing and repairs are completed to manufacturer specifications.
- Maintain accurate service and maintenance records using the company's fleet management systems.
- Monitor asset condition and recommend refurbishment or disposal where appropriate.
- Lead, coach, and develop service controllers, engineers, and technicians.
- Set performance expectations and conduct regular performance reviews.
- Promote a culture of accountability, teamwork, and continuous improvement.
- Support recruitment, onboarding, and technical development of engineering staff.
- Champion Flannery's health and safety culture across all service operations.
- Ensure compliance with company policies, manufacturer standards, and legal regulations.
- Investigate incidents and implement corrective actions where necessary.
- Identify opportunities to reduce maintenance costs without compromising quality or safety.
- Control external supplier and subcontractor costs.
- Work collaboratively with operational teams to deliver high fleet availability.
- Support customer satisfaction through reliable equipment and responsive service delivery.
- Analyse maintenance data and KPIs to identify trends and improvement opportunities.
- Support business improvement initiatives across engineering operations.
Skills & Experience
Essential
- Significant experience managing service operations within the plant hire, construction equipment, heavy machinery, commercial vehicle, or related engineering sector.
- Proven experience leading engineering or workshop teams.
- Experience managing preventative maintenance programmes.
- Strong planning and organisational skills.
- Budget management experience.
- Excellent communication and stakeholder management skills.
- Proficient in fleet management and maintenance software.
- Full UK driving licence.
Personal Attributes
- Safety-focused leader
- Customer-centric mindset
- Commercially aware
- Calm under pressure
- Strong decision-maker
- Highly organised
- Collaborative
- Results-driven
- Adaptable and proactive
- Committed to continuous improvement
Service Manager in Wembley employer: Flannery Plant
Flannery Plant Hire is an exceptional employer, offering a dynamic work environment where your contributions directly impact the success of our operations. With a strong focus on professional development, generous leave policies, and a commitment to safety and sustainability, we ensure our employees thrive both personally and professionally. Join a collaborative team that values diversity and fosters growth, making Flannery Plant Hire a top choice for those seeking meaningful employment in the construction industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Wembley
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Flannery Plant, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Service Manager at Flannery Plant.
We think you need these skills to ace Service Manager in Wembley
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Flannery Plant
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
