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- Tasks: Coordinate service requests and support our maintenance team in a fast-paced environment.
- Company: Join Flannery Plant Hire, a leader in plant hire with a focus on customer service.
- Benefits: Competitive salary, professional growth opportunities, and discounts at hundreds of high street stores.
- Why this job: Be part of a dynamic team making a real impact in the construction industry.
- Qualifications: Organisational skills and attention to detail are key; experience in admin is a plus.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
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Service Administrator (Wembley), Wembley
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Client:
Flannery Plant Hire
Location:
Wembley, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
754298b1626f
Job Views:
4
Posted:
17.08.2025
Expiry Date:
01.10.2025
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Job Description:
Role and Responsibilities
Flannery Plant Hire is a leading provider of plant hire and specialist attachments to the construction industry across the UK and Ireland. With a comprehensive fleet of innovative machinery, we pride ourselves on delivering exceptional customer service and meeting our clients’ project requirements.
We are seeking a highly organised and detail-oriented individual to join our team as a Service Administrator. The successful candidate will be responsible for supporting the effective operation of our service and maintenance department in our Wembley depot by coordinating service requests and providing administrative support to ensure efficient service delivery.
Key Responsibilities
- Receive and log service and maintenance requests from internal and external customers accurately and promptly.
- Coordinate service visits for plant machinery, ensuring timely response and resolution.
- Liaise with technicians and customers to schedule maintenance appointments based on priorities and availability.
- Assist in managing stock levels of spare parts required for maintenance and repairs.
- Coordinate with suppliers to ensure timely availability of spare parts.
- Maintain accurate inventory records
- Maintain comprehensive service records and databases for future reference.
- Prepare and issue service reports, including details of work carried out, materials used, and costs incurred.
- Generate purchase orders for parts and services, ensuring accuracy and adherence to budgetary guidelines.
- Maintain clear and effective communication channels with internal stakeholders, including service technicians, operations team, and customers.
- Provide exceptional customer service by promptly addressing customer inquiries, concerns, and issues related to service delivery.
- Ensure customer satisfaction by addressing feedback and implementing improvement measures where necessary.
Qualifications and Skills
- Previous experience in a similar administrative role
- Previous experience in Construction or plant hire industry would be desirable but not essential.
- Excellent organisational and time management skills to prioritise competing tasks effectively.
- Strong attention to detail, ensuring accuracy in documentation and inventory management.
- Exceptional communication and interpersonal skills to liaise with internal and external stakeholders.
- Proficiency in Microsoft Office Suite and experience using inventory management systems preferred.
- Ability to work independently, demonstrate problem-solving skills, and adapt to changing priorities.
What We Offer
- Competitive Salary dependent on experience
- A positive and collaborative work environment, and opportunities for professional growth and development
- Access to discount 100’s of high street stores and shops
If you are passionate about customer service and coordination, with a keen eye for detail and a desire to work in a dynamic and fast-paced environment, then join Flannery Plant Hire.
Flannery Plant Hire are an equal opportunities employer and welcome applications from all candidates.
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Service Administrator (Wembley) employer: Flannery Plant Hire
Contact Detail:
Flannery Plant Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator (Wembley)
✨Tip Number 1
Network like a pro! Reach out to people in the construction and plant hire industry on LinkedIn. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Flannery Plant Hire. Know their services, values, and recent projects. This shows you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice common interview questions related to service administration. Think about how your organisational skills can help streamline their operations and improve customer satisfaction.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace Service Administrator (Wembley)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Administrator role. Highlight any relevant experience in administration or the construction industry, and don’t forget to showcase your organisational skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your skills align with what we’re looking for at Flannery Plant Hire.
Show Off Your Attention to Detail: As a Service Administrator, attention to detail is key. Make sure your application is free from typos and errors, and consider including examples of how you've demonstrated this skill in previous roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us, so we can review it promptly!
How to prepare for a job interview at Flannery Plant Hire
✨Know the Company Inside Out
Before your interview, take some time to research Flannery Plant Hire. Understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As a Service Administrator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or coordinated schedules. This will demonstrate your ability to handle the responsibilities of the role.
✨Communicate Clearly and Confidently
During the interview, practice clear communication. Use specific examples to illustrate your points, especially when discussing how you've handled customer inquiries or resolved issues in previous roles. This will highlight your interpersonal skills.
✨Prepare Questions for Them
At the end of the interview, be ready with thoughtful questions about the team dynamics, company culture, or specific challenges the service department faces. This shows that you're engaged and thinking critically about how you can contribute.
