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- Tasks: Manage parts ordering, warranty claims, and supplier relationships to keep machinery running smoothly.
- Company: Join Flannery Plant Hire, a leader in plant hire with a focus on safety and sustainability.
- Benefits: Enjoy competitive salary, generous leave, and professional development opportunities.
- Other info: Work with modern equipment in a collaborative environment that prioritises safety.
- Why this job: Be part of a dynamic team that values your contributions and supports your growth.
- Qualifications: Strong organisational skills and experience with ERP systems are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Parts & Service Controller is responsible for the effective control of OEM callouts to machine breakdowns, warranty claims and the ordering of plant parts and materials. The role plays a key part in cost control, compliance, and maintaining strong supplier relationships.
Key Responsibilities
- Manage the ordering, receipt, storage, and issuing of plant and machinery parts
- Ensure critical parts availability to minimise equipment downtime
- Liaise with workshop engineers to identify parts requirements
- Source parts from approved suppliers, negotiating pricing and lead times where appropriate
- Raise purchase orders and match delivery notes and invoices
- Identify warranty-eligible repairs and components
- Prepare, submit, and track warranty claims with OEM’s and suppliers
- Monitor warranty breakdowns
- Report on rejected or disputed claims
- Maintain clear documentation for audit and cost control purposes
- Support fleet cost reporting by tracking parts usage and warranty recoveries
- Build strong working relationships with suppliers, manufacturers, and internal teams
Skills & Experience Required
Essential
- Strong organisational and administrative skills
- Ability to work in a high‑pressure environment managing multiple priorities
- Strong communication skills and attention to detail
- Experience using ERP/Fleet/Parts systems
Desirable
- Previous experience as a Parts and/or Service Controller
- Experience within plant hire, construction, HGV, or heavy equipment industries
- Knowledge of breakdown reporting processes
- Understanding of mechanical or plant equipment terminology
Why Join Flannery
- Competitive Salary: We offer a highly competitive salary and package that reflects your skills and experience.
- Generous Leave: Enjoy 24 days plus bank holiday annual leave and personal leave to maintain a healthy work life balance.
- Professional Development: Take advantage of training programs, workshops, and seminars to enhance your skills and advance your career.
- Employee Assistance Program: Access to free, confidential support services for personal and work-related issues.
- Environmental and Safety Commitment: Join a company that prioritises safety and sustainability, ensuring a safe and Eco‑friendly working environment.
- Modern Equipment: Work with the best and latest plant and machinery in the industry.
- Team Oriented Culture: Be part of a supportive and collaborative team that values each member’s contribution.
- Recognition Programs: Acknowledge and reward outstanding performance and dedication with various recognition programs.
At Flannery Plant Hire, we value diversity and are an equal opportunity employer. We encourage applications from all qualified individuals regardless of race, colour, religion, gender, sexual orientation, age, marital status, or disability.
Parts and Service Controller employer: Flannery Plant Hire
Contact Detail:
Flannery Plant Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts and Service Controller
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their success, especially in parts and service management.
✨Tip Number 3
Practice your communication skills! Being able to articulate your experience and how it relates to the job is key. Role-play with a friend or use online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Parts and Service Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Parts and Service Controller role. Highlight your organisational skills, experience with ERP systems, and any relevant industry knowledge. We want to see how your background fits with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills can help us manage parts and service effectively. Keep it concise but impactful!
Showcase Your Communication Skills: Since strong communication is key in this role, make sure to demonstrate your ability to liaise with suppliers and engineers in your application. We love seeing examples of how you’ve built relationships in the past!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Flannery!
How to prepare for a job interview at Flannery Plant Hire
✨Know Your Parts and Service Basics
Before the interview, brush up on your knowledge of parts and service control. Familiarise yourself with common terminology related to plant equipment and breakdown reporting processes. This will help you speak confidently about your experience and understanding of the role.
✨Showcase Your Organisational Skills
Since the role requires strong organisational abilities, prepare examples from your past experiences where you successfully managed multiple priorities. Be ready to discuss how you kept track of parts orders, warranty claims, and supplier relationships under pressure.
✨Communicate Clearly and Effectively
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions, demonstrating your ability to liaise effectively with workshop engineers and suppliers.
✨Prepare Questions About Cost Control and Compliance
Show your interest in the role by preparing insightful questions about cost control measures and compliance processes at Flannery. This not only demonstrates your enthusiasm but also gives you a chance to assess if the company’s values align with yours.