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- Tasks: Lead a team to deliver luxury customer experiences and achieve sales targets.
- Company: FLANNELS is a premier luxury fashion destination with over 200 top brands.
- Benefits: Enjoy competitive salary, bonuses, discounts, and development courses.
- Why this job: Join a dynamic team in a fast-paced environment and grow your retail skills.
- Qualifications: Must provide excellent customer service and work flexible retail hours.
- Other info: Be part of a culture that champions personal growth and teamwork.
The predicted salary is between 24000 - 42000 £ per year.
Supervisor – merryhill centre
Company Description
FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels. With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent.
Finding the fearless.
To stay ambitious, we are lookingfor a driven Supervisor to join our team in Merryhill.
Job Description
The responsibility.
- Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise
- Confident making recommendations to achieve sales and targets
- Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
- Passionate about the industry and trends
- Self-driven to develop and maintain your own product knowledge of all products using brand and store product information, education materials and attending training as required
- Pro-actively engage with clients to develop customer loyalty
- Contact clients with information on new ranges, products and instore events
- Own the planning and delivery of in-store events in conjunction with the store and brands
- Maintain high standards of visual presentation in stores
- Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
- Support with stock counts and other operational duties
- Be a Brand Expert through positive promotion of product and company image at all times
- Lead by example to support and coach the sales team
- Support the store management team
- Develop strong relationships with brand representatives
- Perform as a team player, participating in all activities to contribute to the store objectives
- Ensure compliance with all policies and procedures
- Champion our company culture and values
Qualifications
The person.
All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalised customer service
Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
Candidate Profile.
- Demonstrates a high level of personal energy
- Confident, assertive and personable
- Positive and enthusiastic with a can do attitude
- Great communication skills
- Self-driven to upskill and learn
- Resilient and resourceful
- A natural coach and leader
Additional Information
The Rewards:
- Basic rate salary 30,222
- Weekly/Monthly & Quarterly Commercial Bonuses
- Stocktake Bonuses
- Commission led bonuses across a wide range of products
- Monthly Group Rewards and Recognition
- Long Service awards
- Join the Fearless1000 Incentive Scheme watch THIS video to find out more
- We offer a wide range of Development Courses with National Qualifications
- 28 Days Holiday
- 50% Instore Uniform Discount
- Discounted Gym membership
- Cycle to work scheme
- Group Wide 20% Discount across all Frasers Group brands
- This role offers eligibility for basic and enhanced commission on sales, retail incentive scheme and a generous employee product discount
Supervisor - merryhill centre employer: Flannels
Contact Detail:
Flannels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - merryhill centre
✨Tip Number 1
Familiarise yourself with FLANNELS' brand ethos and product range. Understanding the luxury fashion market and being able to discuss current trends will help you stand out during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've provided exceptional service in previous roles. Be ready to discuss how you can create a personalised shopping experience for clients.
✨Tip Number 3
Demonstrate your leadership abilities by sharing experiences where you've successfully coached or supported team members. Highlighting your ability to lead by example will resonate well with the hiring team.
✨Tip Number 4
Engage with FLANNELS on social media and stay updated on their latest collections and events. This shows your genuine interest in the brand and can provide valuable talking points during your interview.
We think you need these skills to ace Supervisor - merryhill centre
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Supervisor position at FLANNELS. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in retail or customer service roles. Showcase your ability to provide exceptional customer service and meet sales targets, as these are crucial for the role.
Showcase Your Passion: FLANNELS is looking for someone passionate about fashion and trends. Make sure to convey your enthusiasm for the industry in your application. Mention any relevant knowledge of brands or products that would be beneficial for the role.
Personalise Your Application: Avoid generic applications. Tailor your cover letter to reflect why you want to work specifically at FLANNELS and how you align with their values and culture. This will help you stand out from other candidates.
How to prepare for a job interview at Flannels
✨Showcase Your Product Knowledge
As a Supervisor at FLANNELS, demonstrating excellent product knowledge is crucial. Be prepared to discuss your understanding of luxury fashion brands and trends. Research the brands they carry and be ready to share insights on how you can enhance the customer experience with your expertise.
✨Emphasise Customer Engagement
FLANNELS values personalised customer service. During the interview, highlight your experience in building customer relationships and loyalty. Share specific examples of how you've engaged clients in the past and how you plan to do so in this role.
✨Demonstrate Leadership Skills
As a potential leader in the store, it's important to showcase your ability to coach and support a team. Discuss your previous leadership experiences and how you can inspire others to achieve sales targets while maintaining a positive work environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle fast-paced retail situations. Think of examples where you've successfully managed challenges or driven sales, and be ready to explain your thought process and outcomes.