At a Glance
- Tasks: Lead a dynamic team in a luxury retail environment and drive store performance.
- Company: Join FLANNELS, a top UK luxury retailer with an exciting brand portfolio.
- Benefits: Enjoy a competitive salary, generous discounts, bonuses, and career development opportunities.
- Other info: Dynamic work environment with excellent growth potential and training opportunities.
- Why this job: Be a key player in a fast-paced luxury retail setting and inspire your team.
- Qualifications: 6+ years in luxury retail management with strong leadership and customer service skills.
The predicted salary is between 38193 - 38193 £ per year.
Company Description
FLANNELS is one of the UK's leading luxury retailers, specializing in contemporary men's, women's and kids' designer clothing, footwear and accessories.
Our brand portfolio includes the likes of Gucci, Saint Laurent, Valentino, Stone Island and Moncler, and our rapid growth has seen us open stores in many of the UK's major cities, from Liverpool and Leeds to Birmingham and Sheffield.
We have over 35 stores nationwide and with a portfolio of over 200 brands, FLANNELS offers a refined selection of the season’s most inspiring and sought‑after collections.
An exciting opportunity has arisen for a talented Store Manager to join our St Helens store and play a key role in its continued success.
Job Description
Whether it's leading floor walks with some of the UK's biggest luxury brands, working with our head office teams to manage your store's stock package, or running training sessions to increase your team's product knowledge, with Frasers Group, no two days are ever the same.
Reporting to the Area Manager, you will oversee a team of Retail Managers and Sales Advisors within your store, driving commercial success and contributing to company growth.
- COMMERCIAL EXPERTISE
- Be accountable for the commercial success of the store and drive store performance
- Identify key opportunities to enhance performance in line with current trends
- Develop and implement strategic plans to achieve departmental goals and objectives
- Analyse data and key performance indicators to make informed commercial decisions and drive KPIs
- TEAM LEADERSHIP & MANAGEMENT
- Be accountable for your store and team's performance
- Lead and inspire your store team, providing guidance, coaching, and support.
- Work closely with your Area Manager, acting on feedback and working towards targets and deadlines
- Build lasting relationships with internal and external stakeholders
- Display exemplary communication and interpersonal skills, with the ability to interact effectively at all levels of the organisation
- DEVELOPMENT
- Identify future talent within the store and plan and support their personal development and progression
- Seek opportunities to drive your own personal development
- Train the coach and upskill the management team to maximise opportunities for future progression within the business
- OPERATIONAL EFFICIENCIES
- Oversee daily operations, ensuring efficiency, quality, and adherence to company policies and procedures
- Support other stores within the area with retail operations as and when required
- Use business communication tools to drive completion of tasks and ensure your team understands all key functions
- Drive performance in line with retail priorities to meet business objectives
- CONTROLS
- Accountable for monitoring and achieving store-level KPIs, including sales targets, company incentives, customer satisfaction, and operational efficiency.
- Ensure wage controls are met on a weekly basis and any issues are resolved quickly and effectively
- Demonstrate resilience to operational challenges, making effective decisions to drive solutions
- Control stock movement, run accurate store audits, and implement visual standards to company guidelines
Qualifications
We're looking for a resilient, adaptable leader with a passion for premium retail and a drive to deliver exceptional results.
- A calm and confident approach under pressure, with the ability to manage challenges and resolve issues effectively
- A proactive problem-solver, able to think quickly and make sound decisions in a fast-paced environment
- A true brand ambassador, representing Frasers Group with professionalism, discretion, and a polished appearance at all times
Qualifications & Experience
- Minimum 6+ years' experience in premium or luxury fashion retail management (or a similar high-end retail environment)
- Proven leadership experience, with the ability to manage, motivate, and develop large teams
- Strong background in customer service, with an established client network and understanding of local clientele
- Demonstrated success in driving sales, achieving targets, and managing budgets and stock levels
- Excellent product knowledge, including brands, fashion trends, and materials
- Solid understanding of retail operations, including merchandising, stock control, and loss prevention
- Strong communication skills, with the ability to engage effectively with colleagues, customers, and stakeholders
- The Rewards
- Basic rate salary £38,193 per annum
- 28 days holiday a year, inclusive of bank holidays
- 20% Staff Discount across all Frasers Group Stores
- 50% in store uniform discount
- Weekly/Monthly & Quarterly Commercial Bonuses
- Commission-led bonuses across a wide range of products
- Long Service awards
- Discounted Gym membership
- Excellent career development opportunities
- We offer a wide range of Development Courses with National Qualifications
Store Manager in St Helens employer: Flannels
Flannels is an exceptional employer that champions a vibrant and inclusive work culture, where every team member is valued and encouraged to thrive. With a focus on personal growth and development, employees benefit from ongoing training and opportunities to advance within the luxury retail sector. Located in a flagship store, you will be part of a dynamic team that not only prioritises customer satisfaction but also embraces the latest fashion trends, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in St Helens
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Flannels, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Flannels!
We think you need these skills to ace Store Manager in St Helens
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Flannels, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Flannels and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Flannels that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Flannels
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
