At a Glance
- Tasks: Lead a dynamic team in a luxury retail environment, driving sales and enhancing customer experiences.
- Company: FLANNELS, a leading luxury retailer with a portfolio of over 200 designer brands.
- Benefits: Competitive salary, generous staff discounts, bonuses, and excellent career development opportunities.
- Other info: Exciting growth opportunities and a supportive team culture await you!
- Why this job: Join a fast-paced team and make an impact in the world of premium fashion.
- Qualifications: 1+ year experience in luxury retail, strong leadership skills, and a passion for fashion.
The predicted salary is between 31450 - 31450 £ per year.
FLANNELS is one of the UK's leading luxury retailers, specialising in contemporary men's, women's and kids' designer clothing, footwear and accessories.
Our brand portfolio includes the likes of Gucci, Saint Laurent, Valentino, Stone Island and Moncler, and our rapid growth has seen us open stores in many of the UK's major cities, from Liverpool and Leeds to Birmingham and Sheffield.
We have over 35 stores nationwide and with a portfolio of over 200 brands, FLANNELS offers a refined selection of the season's most inspiring and sought-after collections
An exciting opportunity has arisen for a talented Supervisor to join our Liverpool Flagship store and play a key role in its continued success on the ladieswear floor.
Whether it's prepping for floor walks with some of the UK's biggest luxury brands, working with our head office teams to manage your store's stock package, or running training sessions to increase your team's product knowledge, with Frasers Group, no two days are ever the same.
Reporting to the Store Manager, you will oversee a team of Sales Advisors within your store, driving commercial success and contributing to company growth.
- COMMERCIAL EXPERTISE
- As part of the leadership team, support in driving the commercial success of the store and drive store performance
- Identify key opportunities to enhance performance in line with current trends
- Support the store leadership team in the implementation of strategic plans to achieve departmental goals and objectives
- Analyse data and key performance indicators to make informed commercial decisions and drive KPIs
- TEAM LEADERSHIP & MANAGEMENT
- Be responsible for your department and team's performance
- Lead and inspire your store team, providing guidance, coaching, and support.
- Work closely with your Store Management team, acting on feedback and working towards targets and deadlines
- Build lasting relationships with internal and external stakeholders
- Display exemplary communication and interpersonal skills, with the ability to interact effectively at all levels of the organisation
- DEVELOPMENT
- As part of the leadership team, support in driving the team's personal development and progression
- Seek opportunities to drive your own personal development
- Train coach and upskill the sales team to maximise opportunities for future progression within the business
- OPERATIONAL EFFICIENCIES
- Oversee daily operations, ensuring efficiency, quality, and adherence to company policies and procedures
- Use business communication tools to drive completion of tasks and ensure your team understands all key functions
- Support the store manager to drive performance in line with retail priorities to meet business objectives
- CONTROLS
- Support the store manager in monitoring and achieving store-level KPIs, including sales targets, company incentives, customer satisfaction, and operational efficiency.
- Ensure wage controls are met on a weekly basis and any issues are resolved quickly and effectively
- Demonstrate resilience to operational challenges, making effective decisions to drive solutions
- Control stock movement, run accurate store audits, and implement visual standards to company guidelines
- The Rewards
- Basic rate salary £31,450 per annum
- 28 days holiday a year, inclusive of bank holidays
- 20% Staff Discount across all Frasers Group Stores
- 50% in store uniform discount
- Weekly/Monthly & Quarterly Commercial Bonuses
- Commission-led bonuses across a wide range of products
- Long Service awards
- Discounted Gym membership
- Excellent career development opportunities
- Cycle to work scheme
- We offer a wide range of Development Courses with National Qualifications
About You
We're looking for a motivated and adaptable retail professional with a passion for premium fashion and delivering excellent customer experiences.
- A calm and composed approach under pressure, with the ability to handle challenges and resolve issues effectively
- A proactive problem-solver, able to think quickly and respond to customer and operational needs
- A proud brand ambassador, representing Frasers Group with professionalism, discretion, and a polished appearance
- A confident communicator, comfortable engaging with colleagues, customers, and stakeholders
Qualifications & Experience
- Minimum 1+ year experience in premium or luxury fashion retail, ideally in a supervisory or management-related role
- Proven ability to support, motivate, and guide team members in a fast-paced retail environment
- Strong track record of achieving sales targets and delivering results
- Good product knowledge, including brands, fashion trends, and materials
- Understanding of retail operations, including merchandising, stock control, and loss prevention
- Strong verbal and written communication skills, with the ability to build positive working relationships
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Supervisor in Liverpool employer: Flannels
Flannels is an exceptional employer that champions a vibrant and inclusive work culture, where every team member is valued and encouraged to thrive. With a focus on personal growth and development, employees benefit from ongoing training and opportunities to advance within the luxury retail sector. Located in a flagship store, you will be part of a dynamic team that not only prioritises customer satisfaction but also embraces the latest fashion trends, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Liverpool
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Flannels, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Flannels!
We think you need these skills to ace Supervisor in Liverpool
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Flannels, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Flannels and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Flannels that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Flannels
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
