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- Tasks: Lead the Ladieswear Floor, providing exceptional customer service and achieving sales targets.
- Company: FLANNELS is a luxury fashion destination offering over 200 brands with a focus on timeless style.
- Benefits: Enjoy 28 days holiday, 20% staff discount, commission bonuses, and discounted gym membership.
- Why this job: Join a dynamic team in a fast-paced environment, perfect for fashion enthusiasts looking to grow.
- Qualifications: Must demonstrate excellent customer service skills and be able to work flexible retail hours.
- Other info: Be part of a culture that champions personal development and teamwork.
The predicted salary is between 30000 - 48000 £ per year.
Floor Manager – Womenswear – Leicester
Company Description
FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels. With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent.
Finding the fearless.
To stay ambitious, we are lookingfor a driven Floor Manager to join our team running our Ladieswear Floor.
Job Description
As a Floor Manager, you will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will ensure brand standards are delivered and ensure all operational tasks are completed.
The responsibility.
- Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise
- Confident demonstrating/ applying products to customers while making recommendations to achieve sales and targets
- Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
- Passionate about the industry and trends
- Self-driven to develop and maintain your own product knowledge of all products using brand and store product information, education materials and attending training as required
- Pro-actively engage with clients to develop customer loyalty
- Contact clients with information on new ranges, products and instore events
- Own the planning and delivery of in-store events in conjunction with the store and brands
- Maintain high standards of visual presentation in stores by making sure drawers and counter displays are kept clean and tidy
- Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
- Support with stock counts and other operational duties
- Be a Brand Expert through positive promotion of product and company image at all times
- Lead by example to support and coach the Beauty Ambassadors
- Support the store management team
- Develop strong relationships with brand representatives
- Perform as a team player, participating in all activities to contribute to the store objectives
- Ensure compliance with all policies and procedures
- Champion our company culture and values
Qualifications
The person.
All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalised customer service
Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
Candidate Profile.
- Demonstrates a high level of personal energy
- Confident, assertive and personable
- Positive and enthusiastic with a can do attitude
- Great communication skills
- Self-driven to upskill and learn
- Resilient and resourceful
- A natural coach and leader
Additional Information
The Rewards:
- Basic rate salary 34,222
- 28 days holiday a year inclusive of bank holidays
- 20% Staff Discount across all Frasers group Stores
- 50% in store uniform discount
- Weekly/Monthly & Quarterly Commercial Bonuses
- Commission led bonuses across a wide range of products
- Long Service awards
- Discounted Gym membership
Floor Manager - Womenswear - Leicester employer: Flannels
Contact Detail:
Flannels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager - Womenswear - Leicester
✨Tip Number 1
Familiarise yourself with the latest trends in womenswear and luxury fashion. Being knowledgeable about current styles and brands will not only help you stand out during interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the retail and fashion industry. Attend local fashion events or connect with people on platforms like LinkedIn to gain insights and potentially get referrals that could lead to an interview.
✨Tip Number 3
Prepare to showcase your customer service skills through role-playing scenarios. Think of examples where you've gone above and beyond for customers, as this is crucial for a Floor Manager role focused on providing exceptional service.
✨Tip Number 4
Research FLANNELS and their brand ethos thoroughly. Understanding their values and how they position themselves in the luxury market will allow you to align your answers with their expectations during the interview process.
We think you need these skills to ace Floor Manager - Womenswear - Leicester
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Floor Manager in Womenswear. Highlight your relevant experience and how it aligns with the job description.
Tailor Your CV: Customise your CV to reflect your experience in retail management, customer service, and product knowledge. Use specific examples that demonstrate your ability to meet sales targets and lead a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fashion and your understanding of luxury retail. Mention how your skills can contribute to FLANNELS' goals and culture.
Showcase Your Personality: In your application, let your personality shine through. FLANNELS values a positive attitude and strong communication skills, so be sure to convey your enthusiasm and energy.
How to prepare for a job interview at Flannels
✨Showcase Your Product Knowledge
As a Floor Manager, you'll need to demonstrate excellent product knowledge. Research the brands and products FLANNELS offers, and be prepared to discuss how you can use this knowledge to enhance customer experiences.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Highlight your ability to engage with clients and create loyalty, as this is crucial for the role.
✨Exhibit Leadership Qualities
Since the role involves coaching Beauty Ambassadors and leading by example, think of instances where you've successfully led a team or mentored others. Be ready to share these experiences during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle fast-paced retail situations. Practice responses that showcase your resilience and resourcefulness in challenging circumstances.
