Floor Manager - Beauty Floor

FLANNELS is one of the UK's leading luxury retailers, specialising in contemporary men's, women's and kids' designer clothing, footwear and accessories. Our brand portfolio includes the likes of Gucci, Saint Laurent, Valentino, Stone Island and Moncler. An exciting opportunity has arisen for a talented Beauty Floor Manager to join our Liverpool Flagship store and play a key role in its continued success.

Reporting to the Store Manager, you will oversee a team of Sales Specialists within the beauty department, driving commercial success and contributing to company growth.

• Be responsible for the commercial success of the beauty department and contribute to overall store performance.
• Identify key opportunities to enhance performance in line with current trends.
• Develop and implement strategic plans to achieve departmental goals and objectives.
• Analyse data and key performance indicators to make informed commercial decisions and drive category growth.

• Take ownership of the beauty team's performance, leading and inspiring Supervisors and Sales Advisors to deliver exceptional customer experiences.
• Lead and inspire your store team, providing guidance, coaching, and support.
• Work with your beauty teams to drive performance, working towards targets and deadlines.
• Build lasting relationships with internal and external stakeholders.
• Display exemplary communication and interpersonal skills, with the ability to interact effectively at all levels of the organisation.

• Support the store manager in driving the team's personal development and progression.
• Seek opportunities to drive your own personal development.
• Train, coach, and upskill the beauty team to maximise progression and future development opportunities.

• Oversee daily operations, ensuring efficiency, quality, and adherence to company policies and procedures.
• Use business communication tools to drive the completion of tasks and ensure your team understands all key functions.
• Work collaboratively with your Store Manager and beauty brand partners, acting on feedback and escalating people and performance issues as and when they occur.
• Collaborate with third-party brand teams to manage stock deliveries, visual merchandising, and in-store events.

• Responsible for monitoring and achieving store-level KPIs, including sales targets, company incentives, customer satisfaction, and operational efficiency.
• Ensure wage controls are met weekly, and any issues are resolved quickly and effectively.
• Demonstrate resilience to operational challenges, making effective decisions to drive solutions.
• Control stock movement, run accurate store audits, and implement visual standards to company guidelines.

We're looking for a resilient and adaptable leader with a passion for the beauty industry and delivering exceptional customer experiences.

• A calm and confident approach under pressure, with the ability to manage challenges and resolve conflicts effectively.
• A proactive problem-solver, able to think quickly and respond to both customer and operational needs.
• A dedicated brand ambassador, representing Frasers Group with professionalism, discretion, and a consistently polished appearance.
• A strong communicator, confident in engaging with colleagues, customers, and stakeholders at all levels.

• Minimum 3+ years' experience in the beauty industry, with proven experience in a leadership role.
• Demonstrated ability to lead, motivate, and develop teams, including sales associates and team leaders.
• Strong customer service expertise, with a deep understanding of client expectations and an established local client network.
• Proven success in driving sales performance, achieving targets, and managing budgets and stock levels.
• Excellent product knowledge, including beauty brands, trends, and product application.
• Solid understanding of retail operations, including merchandising, inventory control, and loss prevention.
• Strong verbal and written communication skills, with the ability to build effective relationships across the business.