At a Glance
- Tasks: Deliver a luxury shopping experience and drive sales in a fast-paced environment.
- Company: FLANNELS, the ultimate luxury fashion destination for trendsetters.
- Benefits: Competitive salary, generous holiday, staff discounts, and performance bonuses.
- Other info: Opportunity for personal growth and to make a real impact.
- Why this job: Join a dynamic team and lead in a stylish, innovative retail space.
- Qualifications: Experience in team leadership and a passion for fashion.
The predicted salary is between 31450 - 31450 £ per year.
FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels.
With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern.
Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent.
Finding the fearless.
To stay ambitious, we are lookingfor a driven Supervisor to join the team in Norwich.
Job Description
The responsibility.
- Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise in fashion
- Confident demonstrating/ applying products to customers while making recommendations to achieve sales and targets
- Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
- Passionate about the industry and trends
- Self-driven to develop and maintain your own product knowledgeusing brand and store product information, education materials and attending training as required
- Pro-actively engage with clients to develop customer loyalty
- Contact clients with information on new ranges, products and instore events
- Own the planning and delivery of in-store events in conjunction with the store and brands
- Maintain high standards of visual presentation in stores by making suredisplays are kept clean and tidy
- Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
- Support with stock counts and other operational duties
- Be a Brand Expert through positive promotion of product and company image at all times
- Lead by example to support and coach the brand ambassadors
- Support the store management team
- Develop strong relationships with brand representatives
- Perform as a team player, participating in all activities to contribute to the store objectives
- Ensure compliance with all policies and procedures
- Champion our company culture and values
Qualifications
An opportunity like this is for the fearless.
The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles - you will:
- Think without limits and take the team with you
- You will see the possible in impossible and will be open-minded and humble, not afraid to take a risk if it’s the best option for the business.
- Own it and back it
- You will take pride in what you do with confidence, but not overconfidence.
It’s important you take ownership of your decisions, stand by your convictions and reason with contradiction.
- Not hesitate and act with purpose
- You will ask for forgiveness – not permission. You will be comfortable juggling multiple projects acting both decisively and instinctively without support from managers.
- Be commercial and customer-focused.
- You will be creative and analytical, balancing big-picture trends and detailed commercial performance.
You will have a forensic commercial mindset, always considering the commercial impact of any decision.
Candidate Profile.
- Experience leading a team in a fast paced environment
- Demonstrates a high level of personal energy
- Confident, assertive and personable
- Positive and enthusiastic with a can do attitude
- Self-driven to upskill and learn
- Resilient and resourceful
- A natural coach and leader
- Additional Information
The Rewards
- Basic rate salary £31,450per annum
- 28 days holiday a year inclusive of bank holidays
- 20% Staff Discount across all Frasers group Stores
- Weekly/Monthly & Quarterly Commercial Bonuses
- Commission led bonuses across a wide range of products
- Long Service awards
- Discounted Gym membership
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Supervisor - Flagship Store in Enderby employer: Flannels
Flannels is an exceptional employer that embodies luxury retail, offering a vibrant work environment where fashion enthusiasts can thrive. With competitive pay, generous staff discounts across the Frasers Group, and a commitment to employee growth through training and development, we ensure that our Sales Assistants are not just part of a team but are integral to creating memorable customer experiences. Join us in a premium setting designed to inspire both you and our customers, where every detail matters and your passion for fashion can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - Flagship Store in Enderby
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Flannels, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Flannels!
We think you need these skills to ace Supervisor - Flagship Store in Enderby
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Flannels, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Flannels and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Flannels that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Flannels
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
