At a Glance
- Tasks: Manage and support IT infrastructure, providing senior-level technical support across the business.
- Company: Flanagan Flooring, a family business with 46 years of growth and customer focus.
- Benefits: Competitive salary, pension, employee discounts, health programme, and free parking.
- Other info: Opportunity for career growth in a supportive and empowering environment.
- Why this job: Join a dynamic team and make a real impact on IT systems and user experience.
- Qualifications: Proven IT support experience, strong knowledge of Microsoft 365, networking, and ERP systems.
The predicted salary is between 30000 - 40000 £ per year.
Salary
Requirements
- We are looking for an experienced, proactive and solutions-focused Senior IT Support Engineer with ownership mindset.
- We need proven experience in a senior IT support, infrastructure, systems administration or business systems role.
- We require strong knowledge of Microsoft 365, Windows environments, networking, hardware, software and cloud-based systems.
- Experience supporting an ERP system is required.
- A good understanding of cyber security, backups, access control and IT governance is required.
- We need someone who can document systems, processes and procedures clearly.
- Excellent communication skills are required, with the ability to support both technical and non-technical users.
- You must be able to work independently, take ownership and manage competing priorities.
- A relevant degree in Computer Science, Information Technology or a related field is desirable, although equivalent experience will be considered.
- Proven experience in a similar IT systems role with strong knowledge of IT infrastructure, support and business systems is required.
- Experience in a multi-site, distribution, logistics, wholesale, retail or manufacturing environment is desirable.
- Experience supporting finance, stock, warehouse, purchasing or sales order processing systems is desirable.
- Project delivery experience, including system upgrades, migrations or process improvement initiatives, is desirable.
- Exposure to IT strategy, supplier management, cyber security frameworks or IT budgeting is desirable.
- We are looking for someone who is proactive, self-motivated and confident taking ownership.
- We value commercial awareness, a business-focused mindset, organisation, reliability and attention to detail.
- You should be confident dealing with users, suppliers and senior management.
- Commitment to best practice, security, documentation and continuous improvement is essential.
Responsibilities
- We will rely on you to manage and support day-to-day IT infrastructure, including networks, servers, devices, Microsoft 365, security systems and cloud services.
- You will provide senior-level technical support to users across the business and resolve issues efficiently and professionally.
- You will maintain IT assets, licences, user accounts, permissions and system documentation.
- You will support the administration, maintenance and improvement of our Intact ERP system.
- You will assist with ERP user access, roles, reporting, system queries, testing, upgrades and process improvements.
- You will liaise with external IT providers, ERP consultants and software vendors to manage support issues, renewals and system enhancements.
- You will proactively identify opportunities to improve IT systems, business processes, reporting, automation and user experience.
- You will support cyber security best practice, including access control, backups, endpoint protection, MFA and data security.
- You will support and contribute to IT and business systems projects, including upgrades, software rollouts, integrations and process change.
- You will work with senior management and department heads to understand business requirements and deliver practical IT solutions.
- Technologies
- Cloud
- ERP
- Hardware
- Support
- Microsoft 365
- Security
- Windows
- Office 365
- More
We are Flanagan Flooring, a family business with 46 years of continued growth and a major supplier of flooring products within Ireland and Scotland.
Customers are at the core of everything we do, and we empower our staff to achieve their personal best so we can deliver outstanding service, selection and value.
This Senior IT Support Engineer role is based at our site in Saintfield, around 20 minutes from Belfast, and offers the chance to play a crucial part in keeping our IT systems and infrastructure reliable, secure and effective.
We offer benefits including bereavement leave, company pension, employee discount, free parking, a health and wellbeing programme and on-site parking, and the role is based in person.
- last updated 27 week of 2026
- #J-18808-Ljbffr
Senior IT Support Engineer in Saintfield employer: Flanagan Flooring Distributors
Flanagan Flooring Distributors is an exceptional employer, offering a dynamic work environment in the heart of Saintfield near Belfast. With a strong focus on employee growth, you will benefit from a structured career path and comprehensive pension benefits while working collaboratively across our multi-site distribution network. Join us to be part of a supportive culture that values innovation and teamwork, ensuring your contributions are recognised and rewarded.
Contact Details:
Flanagan Flooring Distributors Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Engineer in Saintfield
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Flanagan Flooring Distributors values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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✨Direct Apply to Flanagan Flooring Distributors
Let's not forget to apply directly through the Flanagan Flooring Distributors website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Support Engineer in Saintfield
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Flanagan Flooring Distributors.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Flanagan Flooring Distributors. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Flanagan Flooring Distributors
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
