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- Tasks: Join our Security Team to ensure a safe and enjoyable experience for all guests.
- Company: Flamingo Land Resort offers a fun-filled environment in beautiful North Yorkshire countryside.
- Benefits: Enjoy competitive pay, free entry to the park, discounts, and ongoing training opportunities.
- Why this job: Be part of a vibrant team that values guest engagement and personal growth.
- Qualifications: Must hold a current SIA badge and possess strong customer service skills.
- Other info: Flexible hours available, with roles running from March to November 2025.
Set in 375 acres of picturesque North Yorkshire countryside, Flamingo Land Resort creates a truly unforgettable experience for Guests of all ages. Our Security Team patrols the resort day and night all year around. To be considered for this role, you must have a current valid SIA badge.
Roles available are:
- Static Guards within the Zoo & Theme Park
- Static Guards to patrol our Holiday Village
- Door Supervisors for our Holiday Village entertainment complex, late night adults only bar and special events and shows.
We need people who are:
- Outgoing, friendly, approachable and confident and have a passion for Guest engagement and service
- Motivated and passionate about their role
- Demonstrate hard work, commitment, punctuality and reliability
- Hold a current SIA badge
- Take pride in their appearance and wear correct and clean uniform
- Thrive in a fast-paced environment as well as demonstrating initiative to keep busy in quieter periods
- Demonstrates a willingness to help and will always go the extra mile for Guests and colleagues
Essential Skills/Knowledge:
- Strong customer service skills
- Excellent organisational skills
- Good verbal communication skills
- Ability to work in a front-line customer facing environment
- SIA Trained (current badge holder)
Day to day duties typically involve:
- Customer Service - always smiling and making it your mission to make every guest experience a memorable one
- Patrol the park to ensure all our Guests can enjoy their day in a safe environment
- Monitor Guests and ensure their behaviour is befitting for a family fun park
- Intervene through careful people management for any anti-social behaviour or incident
- Ensuring that the area in which you work is kept clean and tidy at all times in line with company expectations
- Use radios and other equipment as per the company standards
- Passing on and reporting of all relevant information to supervisors or managers
Hours: Most of our seasonal roles are available on a full time and part time basis. Typically a full time role is up to 40 hours a week. Our part time roles are often 16 to 24 hours a week in term times increasing during university, college and school holidays. Our busiest trading days are weekends, holidays and bank holidays therefore it is to be expected we will need our Team to be available to ensure our Guests have the experience they deserve.
Transport: We provide on site free parking. There are good local bus links into Malton, York, Pickering & Thornton Dale provided by Coastliner. The Tees Valley bus will have stops at Stockton, Middlesbrough, Grangetown, Redcar, Saltburn, Brotton, Skelton & Guisborough.
Accommodation: There is a good range of local accommodation providers within our immediate vicinity. Flamingo Land does not provide any onsite staff accommodation.
Benefits:
- Competitive weekly pay
- Free entry to Flamingo Land on your days off
- Discounted Friends & Family tickets
- Discounts at many of our food outlets
- Free full access to our Leisure Complex Pools, Gym, Sauna and Jacuzzi
- Free entry to shows & live music events
- Free uniform
- Free car parking
- Ongoing training
- Team Member recognition rewards
We’re committed to the development of our employees and love being the place where many choose to start their working life. Many of our Senior Managers joined us in entry roles and have developed long term careers within the business. At Flamingo Land, we cross train our Team Members across many areas of the resort. This will broaden your skill base and provide the chance to enhance your career development. By gaining experience in our various departments, you will expand your knowledge, increase versatility and this will empower you to grow both personally and professionally.
Interviews for the new season will begin in February 2025. You will be contacted by our friendly Recruitment Team who will conduct an initial telephone chat with you and if successful, you will be invited to attend a face to face interview with one of our Department Managers. Interviews are typically 30 minutes and you will be asked a few competency based questions. If all goes well, you will join us for two days of induction, where we will get you Resort Ready! Induction days are fun filled, full of facts about the Resort and will prepare you to work at the Resort. Roles will begin in March and run through until 2 November 2025.
Security Team Members (SIA) employer: Flamingo Land
Contact Detail:
Flamingo Land Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Team Members (SIA)
✨Tip Number 1
Familiarise yourself with Flamingo Land Resort and its values. Understanding the company culture and what they stand for will help you align your responses during the interview, showcasing your enthusiasm for the role.
✨Tip Number 2
Prepare to demonstrate your customer service skills in a practical way. Think of examples from your past experiences where you went above and beyond for a guest or handled a difficult situation effectively.
✨Tip Number 3
Practice your verbal communication skills. Since this role involves interacting with guests, being able to communicate clearly and confidently will be crucial. Consider role-playing scenarios with friends or family.
✨Tip Number 4
Be ready to discuss your availability and flexibility. Given that the busiest times are weekends and holidays, showing that you can commit to these peak periods will make you a more attractive candidate.
We think you need these skills to ace Security Team Members (SIA)
Some tips for your application 🫡
Highlight Your SIA Badge: Make sure to prominently mention your current valid SIA badge in your application. This is a crucial requirement for the role, so don’t forget to include any relevant details about your training and experience.
Showcase Customer Service Skills: Emphasise your strong customer service skills in your CV and cover letter. Provide specific examples of how you've engaged with guests or customers in previous roles, as this aligns with the job's focus on guest engagement.
Demonstrate Reliability and Commitment: In your application, highlight instances where you have shown hard work, commitment, punctuality, and reliability. These traits are essential for the role, especially in a fast-paced environment like Flamingo Land.
Prepare for Competency-Based Questions: Since interviews will include competency-based questions, think about your past experiences and prepare answers that demonstrate your ability to handle various situations, particularly in customer-facing roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
How to prepare for a job interview at Flamingo Land
✨Show Your Passion for Guest Engagement
Make sure to express your enthusiasm for providing excellent customer service. Share examples of how you've gone the extra mile for guests in previous roles, as this aligns perfectly with what Flamingo Land is looking for.
✨Demonstrate Your Reliability
Punctuality and commitment are key traits for this role. Be prepared to discuss your work ethic and provide examples of how you have consistently shown up on time and fulfilled your responsibilities in past jobs.
✨Prepare for Competency-Based Questions
Since the interview will include competency-based questions, think about specific situations where you've demonstrated strong customer service skills or handled difficult situations effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Dress the Part
First impressions matter! Ensure you arrive in smart attire that reflects the professionalism expected at Flamingo Land. This shows that you take the opportunity seriously and understand the importance of appearance in a customer-facing role.
