At a Glance
- Tasks: Supervise the pool, ensure safety, and assist with guest activities.
- Company: Flamingo Land Resort, set in beautiful North Yorkshire countryside.
- Benefits: Flexible hours, competitive pay, and fun work environment.
- Other info: Full-time and part-time roles available, with great career development opportunities.
- Why this job: Join a vibrant team and create unforgettable experiences for guests.
- Qualifications: Must hold a valid NPLQ qualification and have strong customer service skills.
The predicted salary is between 20000 - 25000 £ per year.
Set in 375 acres of picturesque North Yorkshire countryside, Flamingo Land Resort creates a truly unforgettable experience for Guests of all ages. We are hiring Candidates who currently hold an NPLQ (or equivalent) Lifeguards qualification to work within our Leisure Complex.
Your main duties will be:
- Supervising the pool at all times
- Adhering to health and safety procedures
- Carrying out rescues when required
- General poolside cleaning
You may be asked to assist in other areas of the Leisure Complex when not on the poolside rota and these duties would include:
- Reception and admin duties
- Help clean and tidy Changing Rooms
- Gymnasium
- Sauna
- Steam Room
- Public Access areas
- Assist with the operation of the Poolside Cafe
- Assist in Customer Activities such as (full training given) Archery, Zorbing, Football, General Team games
Essential Skills/Knowledge
- Strong customer service skills
- Excellent organisational skills
- NPLQ valid qualification
- Ability to work in a front-line Guest facing environment
- Be able to work flexible hours and weekends
- Be able to work on your own ability/initiative and as part of a group
- Giving out information on all aspects of our operation, including the theme park, zoo and holiday village
Hours
Most of our seasonal roles are available on a full time and part time basis. Typically a full time role is up to 40 hours a week, our part time roles are often 16 to 24 hours a week in term times increasing during university, college and school holidays. Our busiest trading days are weekends, holidays and bank holidays therefore it is to be expected we will need our Team to be available to ensure our Guests have the experience they deserve.
Transport
We provide on site free parking. There are good local bus links into Malton, York, Pickering & Thornton Dale provided by Coastliner. The Tees Valley bus will have stops at Stockton, Middlesbrough, Grangetown, Redcar, Saltburn, Brotton, Skelton & Guisborough.
Accommodation
There is a good range of local accommodation providers within our immediate vicinity. Flamingo Land does not provide any onsite staff accommodation.
Interviews
Interviews for the new season will begin in February 2026. You will be contacted by our friendly Recruitment Team who will conduct an initial telephone chat with you and if successful, you will be invited to attend a face to face interview with one of our Department Managers. Interviews are typically 30 minutes and you will be asked a few competency based questions. If all goes well, you will join us for an induction day, where we will get you Resort Ready! Induction days are fun filled, full of facts about the Resort and will prepare you to work at the Resort. Roles will begin in March and run through until 1 November 2026.
Lifeguard & Poolside Guest Experience (NPLQ) in Malton employer: Flamingo Land
Flamingo Land Resort is an exceptional employer, offering a vibrant work culture set in the stunning North Yorkshire countryside. With a focus on employee growth and development, we provide comprehensive training and flexible working hours, ensuring that our team members can thrive while delivering unforgettable experiences to our guests. Enjoy the benefits of free onsite parking, local transport links, and a supportive environment where your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Lifeguard & Poolside Guest Experience (NPLQ) in Malton
✨Tip Number 1
Get to know the resort! Familiarise yourself with Flamingo Land's facilities and activities. This way, when you chat with the recruitment team, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills! Since you'll be in a front-line guest-facing environment, think of scenarios where you might need to assist guests. Role-play with friends or family to boost your confidence.
✨Tip Number 3
Be ready for the interview! Brush up on competency-based questions and think of examples from your past experiences that showcase your skills. Remember, they want to see how you handle real-life situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen and ready to join the team at Flamingo Land!
We think you need these skills to ace Lifeguard & Poolside Guest Experience (NPLQ) in Malton
Some tips for your application 🫡
Show Off Your NPLQ:Make sure to highlight your NPLQ qualification right at the start of your application. We want to see that you’re certified and ready to keep our guests safe while having a great time!
Customer Service is Key:Since you'll be in a front-line guest-facing role, let us know about your customer service skills. Share any experiences where you’ve gone above and beyond to make someone’s day better!
Be Flexible:We love team players who can adapt! Mention your availability for flexible hours, especially weekends and holidays, as that’s when we need you most to ensure our guests have an unforgettable experience.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to get your application and for you to stay updated on the process. We can’t wait to hear from you!
How to prepare for a job interview at Flamingo Land
✨Know Your NPLQ Inside Out
Make sure you’re well-versed in your NPLQ qualification and can discuss its importance in ensuring guest safety. Be ready to share examples of how you've applied your training in real-life situations.
✨Show Off Your Customer Service Skills
Since this role is all about guest experience, think of specific instances where you’ve gone above and beyond for customers. Highlight your ability to handle difficult situations with a smile and keep the atmosphere positive.
✨Be Ready for Competency Questions
Prepare for competency-based questions by using the STAR method (Situation, Task, Action, Result). Think of scenarios related to teamwork, problem-solving, and flexibility, as these will likely come up during the interview.
✨Demonstrate Your Team Spirit
This role requires working both independently and as part of a team. Be prepared to discuss how you collaborate with others and contribute to a positive team environment, especially in high-pressure situations like busy weekends.
