At a Glance
- Tasks: Supervise leisure activities, ensuring safety and customer satisfaction in a vibrant environment.
- Company: Join a dynamic leisure complex focused on community engagement and fun.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Be part of a supportive team dedicated to creating memorable experiences.
- Why this job: Make a difference in people's leisure experiences while developing your leadership skills.
- Qualifications: NPLQ Lifeguard qualification and experience in team leadership required.
The predicted salary is between 25000 - 30000 £ per year.
Reporting to the Pool & Leisure Manager, you will be required to support in the delivery and coordination of sports and leisure programmes ensuring high levels of customer engagement and experience while maintaining a safe and secure environment.
Your key responsibilities will include:
- Ensuring the safety of customers and team members at all times.
- Preparing and completing weekly team rotas in guidance of the Pool & Leisure Manager.
- Carrying out daily water and chemical tests and completing necessary actions.
- Ensuring the cleanliness standards of the poolside, changing rooms and spectator areas are monitored and exceed customer expectations.
- Proactively reviewing customer feedback and dealing with the feedback in an urgent manner in order to improve customer satisfaction.
- Following the correct opening up and closing down procedures in relation to the pool and equipment.
The successful person will:
- Hold a current NPLQ Lifeguard qualification.
- Be trained in legionella awareness.
- Ideally hold a RLSS or STA Trainer qualification.
- A current Pool Plant Operations qualification would be desirable.
- Have experience in leading and developing a team.
Leisure Complex Supervisor in Malton employer: Flamingo Land
As a Leisure Complex Supervisor, you will thrive in a dynamic and supportive environment that prioritises employee growth and customer satisfaction. Our company fosters a culture of teamwork and innovation, offering comprehensive training and development opportunities to enhance your skills while ensuring a safe and enjoyable experience for all visitors. Located in a vibrant community, we provide unique advantages such as flexible working hours and a commitment to maintaining high standards of cleanliness and safety, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Complex Supervisor in Malton
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their leisure complex.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to customer engagement and safety procedures. We want you to feel confident when discussing how you’d handle situations at the leisure complex.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've successfully led a team or improved customer satisfaction in previous roles. This is your chance to shine and demonstrate that you’re the right fit for the supervisor role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Leisure Complex Supervisor in Malton
Some tips for your application 🫡
Show Your Passion for Leisure:When writing your application, let us see your enthusiasm for sports and leisure! Share any relevant experiences or hobbies that highlight your love for the industry. We want to know why you’re excited about this role!
Highlight Your Qualifications:Make sure to clearly mention your NPLQ Lifeguard qualification and any other relevant certifications. We’re looking for candidates who meet our requirements, so don’t be shy about showcasing your skills!
Customer Engagement is Key:Since customer satisfaction is a big part of the job, include examples of how you've successfully engaged with customers in the past. This will show us that you understand the importance of creating a great experience for everyone.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which we love!
How to prepare for a job interview at Flamingo Land
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of a Leisure Complex Supervisor. Brush up on safety protocols, customer engagement strategies, and how to handle feedback. This will show that you’re not just interested in the role but also prepared for it.
✨Showcase Your Qualifications
Highlight your NPLQ Lifeguard qualification and any other relevant certifications like legionella awareness or Pool Plant Operations. Be ready to discuss how these qualifications have prepared you for the role and how they can benefit the team.
✨Team Leadership Experience
Prepare examples of how you’ve led and developed a team in the past. Discuss specific situations where you’ve motivated your team or improved their performance. This will demonstrate your capability to manage and inspire others effectively.
✨Customer Focus is Key
Think of instances where you’ve gone above and beyond to enhance customer satisfaction. Be ready to share how you’ve dealt with feedback and made improvements. This shows that you understand the importance of customer experience in a leisure environment.
