At a Glance
- Tasks: Lead a team to ensure safety and deliver top-notch leisure programmes.
- Company: Join a vibrant leisure complex focused on customer satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on customer engagement and safety.
- Why this job: Make a splash in the community while developing your leadership skills.
- Qualifications: NPLQ Lifeguard qualification and experience in team leadership required.
The predicted salary is between 25000 - 30000 £ per year.
Leisure Complex Supervisor
Reporting to the Pool & Leisure Manager, you will be required to support in the delivery and coordination of sports and leisure programmes ensuring high levels of customer engagement and experience while maintaining a safe and secure environment.
Your key responsibilities will include:
- Ensuring the safety of customers and team members at all times.
- Preparing and completing weekly team rotas in guidance of the Pool & Leisure Manager.
- Carrying out daily water and chemical tests and completing necessary actions.
- Ensuring the cleanliness standards of the poolside, changing rooms and spectator areas are monitored and exceed customer expectations.
- Proactively reviewing customer feedback and dealing with the feedback in an urgent manner in order to improve customer satisfaction.
- Following the correct opening up and closing down procedures in relation to the pool and equipment.
The successful person will:
- Hold a current NPLQ Lifeguard qualification.
- Be trained in legionella awareness.
- Ideally hold a RLSS or STA Trainer qualification.
- A current Pool Plant Operations qualification would be desirable.
- Have experience in leading and developing a team.
Aquatics & Leisure Supervisor – Team Leader in Malton employer: Flamingo Land
As an Aquatics & Leisure Supervisor at our Leisure Complex, you will thrive in a dynamic and supportive work environment that prioritises employee development and customer satisfaction. We offer comprehensive training opportunities, a strong emphasis on teamwork, and a commitment to maintaining high safety standards, all while enjoying the vibrant atmosphere of our facility. Join us to make a meaningful impact in the community and advance your career in leisure management.
StudySmarter Expert Advice🤫
We think this is how you could land Aquatics & Leisure Supervisor – Team Leader in Malton
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills, like team leadership and customer engagement, align with the role of Aquatics & Leisure Supervisor.
✨Tip Number 3
Show off your qualifications! Make sure to highlight your NPLQ Lifeguard qualification and any other relevant training during the interview. This is your chance to shine and prove you're the right fit for the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Aquatics & Leisure Supervisor – Team Leader in Malton
Some tips for your application 🫡
Show Your Passion for Leisure:When writing your application, let us see your enthusiasm for the leisure industry. Share any relevant experiences or roles that highlight your commitment to providing a safe and enjoyable environment for customers.
Highlight Your Leadership Skills:As a Team Leader, we want to know how you've successfully led a team in the past. Include specific examples of how you've motivated others, managed rotas, or dealt with challenges to ensure smooth operations.
Be Detail-Oriented:Make sure to mention your attention to detail, especially when it comes to safety protocols and cleanliness standards. We appreciate candidates who can demonstrate their ability to maintain high standards in all aspects of the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Flamingo Land
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities listed in the job description. Brush up on your knowledge of safety protocols, water testing procedures, and customer engagement strategies. This will show that you’re not just interested in the role but also prepared to take it on.
✨Showcase Your Leadership Skills
As a Team Leader, demonstrating your leadership experience is crucial. Prepare examples of how you've successfully led a team in the past, dealt with challenges, or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Engage with Customer Feedback
Since customer satisfaction is a big part of the role, think about how you’ve handled feedback in previous positions. Be ready to discuss specific instances where you proactively addressed customer concerns and how it positively impacted their experience.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the current challenges the team faces or how success is measured in this role. This shows your genuine interest and helps you understand if the company is the right fit for you.
