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- Tasks: Join our Front of House Team to greet guests and take orders in a vibrant restaurant setting.
- Company: Flamingo Land Resort offers an unforgettable experience in the stunning North Yorkshire countryside.
- Benefits: Enjoy competitive pay, free entry to the park, discounts, and access to leisure facilities.
- Why this job: Be part of a fun team, create memorable experiences, and enjoy a lively work environment.
- Qualifications: Strong guest service skills and the ability to multitask in a fast-paced setting are essential.
- Other info: Flexible hours available, with roles running from March to November 2025.
Set in 375 acres of picturesque North Yorkshire countryside, Flamingo Land Resort creates a truly unforgettable experience for Guests of all ages. Our Front of House Team Members fuel our Guests with an extensive menu ready for a day of magic and adventure.
Role Overview
Within this role you will work in our on-site restaurants and your typical shift would involve:
- Meeting and greeting our Guests
- Taking food & drinks orders on a tablet, order pad, or at the till
- Your training will make you knowledgeable about the menu & allergens
- You will offer add-ons and sell from the specials board
- Deliver meals to our Guests' tables
- Clear and clean tables
Essential Skills
- Strong Guest service skills
- Excellent communication and organisational skills
- Ability to work in a front-line Guest facing environment
- Be efficient and able to coordinate managing multiple orders at one time
Day to Day Duties
- Customer Service - always smiling and making it your mission to make every Guest experience a memorable one
- Reporting any relevant information to your line manager
- Dealing with any difficult circumstances or problems that may arise and passing them onto your managers as necessary
- Ensuring you are adhering to all policies, guidelines, and laws
- Filling out and filing relevant paperwork with assistance from your line manager
- Ensuring that the area in which you work is kept clean and tidy at all times in line with company expectations
- Passing on and reporting all relevant information to supervisors or managers
Hours
Most of our seasonal roles are available on a full-time and part-time basis. Typically a full-time role is up to 40 hours a week, while our part-time roles are often 16 to 24 hours a week in term times, increasing during university, college, and school holidays. Our busiest trading days are weekends, holidays, and bank holidays; therefore, it is to be expected we will need our Team to be available to ensure our Guests have the experience they deserve.
Transport
We provide on-site free parking. There are good local bus links into Malton, York, Pickering & Thornton Dale provided by Coastliner. The Tees Valley bus will have stops at Stockton, Middlesbrough, Grangetown, Redcar, Saltburn, Brotton, Skelton & Guisborough.
Accommodation
There is a good range of local accommodation providers within our immediate vicinity. Flamingo Land does not provide any onsite staff accommodation.
Benefits
- Competitive weekly pay
- Free entry to Flamingo Land on your days off
- Discounted Friends & Family tickets
- Discounts at many of our food outlets
- Free full access to our Leisure Complex Pools, Gym, Sauna, and Jacuzzi
- Free entry to shows & live music events
- Free uniform
- Free car parking
- Ongoing training
- Team Member recognition rewards
Interview Process
Interviews for the new season will begin in February 2025. You will be contacted by our friendly Recruitment Team who will conduct an initial telephone chat with you, and if successful, you will be invited to attend a face-to-face interview with one of our Department Managers. Interviews are typically 30 minutes, and you will be asked a few competency-based questions. If all goes well, you will join us for two days of induction, where we will get you Resort Ready! Induction days are fun-filled, full of facts about the Resort, and will prepare you to work at the Resort. Roles will begin in March and run through until 2 November 2025.
Front of House Restaurant Team employer: Flamingo Land
Contact Detail:
Flamingo Land Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Restaurant Team
✨Tip Number 1
Familiarise yourself with the menu and any special offerings at Flamingo Land. Knowing the dishes and being able to discuss them confidently will impress during your interview and show your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a mock restaurant setting. This will help you become comfortable with greeting guests, taking orders, and handling any potential issues that may arise.
✨Tip Number 3
Be prepared to demonstrate your ability to multitask during the interview. Think of examples from past experiences where you've successfully managed multiple responsibilities at once, as this is crucial for the Front of House role.
✨Tip Number 4
Show your passion for creating memorable guest experiences. During your interview, share specific instances where you've gone above and beyond for customers, as this aligns perfectly with the ethos of Flamingo Land.
We think you need these skills to ace Front of House Restaurant Team
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and skills required for the Front of House Restaurant Team position. Tailor your application to highlight relevant experiences.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any relevant roles you've held in the past. Use bullet points for clarity and keep it concise.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for working at Flamingo Land Resort. Mention specific aspects of the role that excite you and how your skills align with their requirements.
Prepare for Competency Questions: Anticipate the competency-based questions you might be asked during the interview. Think of examples from your past experiences that demonstrate your problem-solving abilities and customer service skills.
How to prepare for a job interview at Flamingo Land
✨Show Your Enthusiasm
Make sure to express your excitement about working in a vibrant environment like Flamingo Land Resort. A positive attitude can go a long way in the hospitality industry, so let your passion for guest service shine through during the interview.
✨Know the Menu
Familiarise yourself with the menu and any special offerings before the interview. Being knowledgeable about food and drink options will demonstrate your commitment to providing excellent service and help you answer questions confidently.
✨Demonstrate Communication Skills
Since this role involves interacting with guests, showcase your communication skills during the interview. Practice clear and friendly responses, and be prepared to discuss how you would handle various customer service scenarios.
✨Prepare for Competency Questions
Expect competency-based questions that assess your ability to handle multiple orders and difficult situations. Think of examples from past experiences where you successfully managed similar challenges, and be ready to share those stories.
