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- Tasks: Lead and coordinate sports and leisure programmes while ensuring customer safety and satisfaction.
- Company: Join a vibrant leisure complex dedicated to providing exceptional experiences for all visitors.
- Benefits: Enjoy flexible working hours, team discounts, and opportunities for professional development.
- Why this job: Be part of a dynamic team that values customer engagement and promotes a healthy lifestyle.
- Qualifications: Must have NPLQ Lifeguard qualification; experience in team leadership is a plus.
- Other info: Ideal for those passionate about sports and community engagement.
The predicted salary is between 24000 - 36000 £ per year.
Reporting to the Leisure Complex Manager, the successful candidate you will be required to support in the delivery and coordination of sports and leisure programmes ensuring high levels of customer engagement and experience while maintaining a safe and secure environment.
Key responsibilities will include:
Ensuring the safety of customers and team members at all times.
Preparing and completing weekly team rotas.
Carry out daily water and chemical test and complete necessary actions.
Ensuring the cleanliness standards of the poolside, changing rooms and spectator areas are monitored and exceed customer expectations.
Proactively review customer feedback and deal with the feedback in an urgent matter in order to improve customer satisfaction.
To follow the correct opening up and closing down procedures in relation to the pool and equipment.
The successful candidate will ideally:
Hold a current NPLQ Lifeguard qualification or equivalent.
Be trained in legionella awareness.
Hold an RLSS or STA Trainer qualification.
A current Pool Plant Operations qualification would be desirable.
Have experience in leading and developing a team.
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Leisure Complex Duty Manager employer: Flamingo Land Ltd
Contact Detail:
Flamingo Land Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Complex Duty Manager
✨Tip Number 1
Familiarise yourself with the specific qualifications required for the Leisure Complex Duty Manager role, such as the NPLQ Lifeguard qualification and Pool Plant Operations qualification. Highlight any relevant certifications you have during your interactions with us.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully led a team in previous roles. Be ready to discuss these experiences in detail during any interviews or informal chats with our team.
✨Tip Number 3
Engage with our current staff or follow us on social media to gain insights into our culture and values. This will help you tailor your approach and demonstrate your enthusiasm for joining our team.
✨Tip Number 4
Prepare to discuss how you would handle customer feedback and improve customer satisfaction. Think of specific strategies or past experiences that illustrate your proactive approach to enhancing the customer experience.
We think you need these skills to ace Leisure Complex Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Leisure Complex Duty Manager position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Qualifications: Make sure to prominently feature your NPLQ Lifeguard qualification, any trainer qualifications, and your Pool Plant Operations qualification if you have it. Clearly state how these qualifications make you a suitable candidate for the role.
Showcase Leadership Experience: Provide specific examples of your experience in leading and developing a team. Use metrics or outcomes where possible to demonstrate your impact on team performance and customer satisfaction.
Customer Engagement Focus: Emphasise your commitment to customer engagement and satisfaction. Mention any previous roles where you successfully dealt with customer feedback and improved service delivery, as this is crucial for the position.
How to prepare for a job interview at Flamingo Land Ltd
✨Show Your Leadership Skills
As a Leisure Complex Duty Manager, you'll be leading a team. Be prepared to discuss your previous experiences in leadership roles and how you motivated your team to achieve goals. Use specific examples to illustrate your ability to develop and support your colleagues.
✨Demonstrate Safety Awareness
Safety is paramount in this role. Familiarise yourself with safety protocols and be ready to explain how you would ensure the safety of both customers and team members. Discuss any relevant qualifications, like your NPLQ Lifeguard qualification, and how they apply to the position.
✨Customer Engagement is Key
The job requires high levels of customer engagement. Prepare to share strategies you've used in the past to enhance customer experience and satisfaction. Highlight any experience you have in handling customer feedback and how you turned negative experiences into positive outcomes.
✨Know Your Technical Skills
Understanding pool operations and maintenance is crucial. Brush up on your knowledge of water testing and chemical balancing, as well as cleanliness standards. Be ready to discuss your qualifications related to pool plant operations and any relevant training you've received.