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For Companies At a Glance
- Tasks: Be the go-to person for customers and manage service enquiries with ease.
- Company: Join a family-run business that values its employees.
- Benefits: Enjoy 30 days annual leave, birthday off, and employee discounts.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Strong communication skills and a passion for customer service are key.
- Other info: Great opportunities for training and career progression await you.
The predicted salary is between 25000 - 30000 £ per year.
Role: Service Advisor / Aftersales Advisor
Location: Bristol
Salary: 29k basic – 34.5k OTE + benefits
Hours: Monday to Friday 8:00 – 6:00. No Saturday rota!
Responsibilities
- You will be the main key point of contact for customers while their vehicle is on site.
- You will manage all service walk‐in enquiries on behalf of the dealership.
- You’ll liaise with other departments to provide customers with accurate and competitive pricing for work requirements.
- Hand over and accept vehicles onto site while recording details.
- Upsell additional work and document all findings.
- Contact all customers personally the day prior for a pre‐call.
- Carry out duties while adhering to brand service requirements.
- Perform all previous history checks on vehicles to ensure correct work is allocated.
Qualifications
- Excellent administration and interpersonal skills to talk through and schedule work through the workshop.
- Effective communicator.
- Experience in a highly focused, customer‐facing role.
- Previous relevant experience within the automotive industry is advantageous but not essential.
- Passionate about delivering an exceptional customer experience.
- Organised with good attention to detail.
Benefits
- Family run business.
- 30 days annual leave (22 days + 8 bank holidays).
- Increased annual leave with length of service.
- Extra holiday day to celebrate your birthday.
- 24/7 access to our employee assistance programme.
- Contributory pension scheme.
- Life assurance scheme.
- Employee discounts on vehicles, MOTs, parts & servicing.
- Brand accredited training.
- Career progression: Ongoing support, coaching, and training.
Application
To apply for this Service Advisor / Aftersales Advisor vacancy, please get in touch with Flame Recruitment or visit our website to see all available Service Advisor / Aftersales Advisor roles across the UK.
Service Advisor in West Bromwich employer: Flame Recruitment
Contact Detail:
Flame Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in West Bromwich
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach. When you walk in for that interview, show them you’re not just another candidate – you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience and skills confidently, especially when discussing how you can enhance customer service as a Service Advisor.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and polished. A smart appearance shows you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Advisor in West Bromwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight any customer-facing experience and skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for delivering exceptional customer experiences and how your previous roles have prepared you for this position. Let us know why you're the perfect fit!
Show Off Your Communication Skills: As a Service Advisor, communication is key! In your application, demonstrate your effective communication skills. Whether it's through your writing style or examples of past interactions, we want to see how you connect with customers.
Apply Through Our Website: Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for all available roles. We can't wait to hear from you!
How to prepare for a job interview at Flame Recruitment
✨Know Your Stuff
Make sure you brush up on the automotive industry basics and the specific services offered by the dealership. Familiarise yourself with common customer queries and how to handle them, as this will show your passion for delivering an exceptional customer experience.
✨Practice Your Communication Skills
As a Service Advisor, effective communication is key. Practice explaining complex information in simple terms. You might even role-play with a friend to simulate customer interactions, which will help you feel more confident during the interview.
✨Show Off Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and prioritise effectively. Bring examples of how you've handled busy situations in the past, as this will demonstrate your ability to stay organised and pay attention to detail.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
