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For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring a top-notch service experience.
- Company: Join a prestigious automotive brand with a focus on growth and excellence.
- Benefits: Enjoy a competitive salary, 33 days holiday, and exclusive discounts.
- Why this job: Make a real impact by enhancing vehicle safety and performance for customers.
- Qualifications: Experience as a Service Advisor and a full UK driving licence required.
- Other info: Unlock your potential with tailored training and endless career growth opportunities.
The predicted salary is between 25000 - 32000 £ per year.
Overview
LOCATION: Tamworth
SALARY: £31k basic – £38k basic + benefits
HOURS: Monday to Friday 8.00 – 6.00. Saturday on a rota, 8.30 – 12.30 – paid @ overtime
Flame Recruitment is currently looking for a Senior Service Advisor / Senior Aftersales Advisor to be the trusted link between our customers and workshop delivering an exceptional experience while confidently promoting and selling aftersales solutions and services that enhance vehicle safety and performance.
With a strong focus on customer excellence and aftersales performance, you’ll help maximise revenue through Vehicle Health Checks, service plan sales, and additional aftercare products. You’ll be at the heart of a forward-thinking retailer, representing one of the most prestigious automotive brands and backed by a team that’s committed to your growth.
We’re looking for a Service Advisor who brings both experience and a sales mindset—someone who’s confident upselling services while being a trusted advisor to our customers.
Your Journey as a Senior Service Advisor / Senior Aftersales Advisor:
- Act as a key point of contact for our service customers, ensuring seamless, premium experience from check-in to post-visit follow-up.
- Build genuine trust by having an in-depth understanding of each customer’s needs and advising them on safety-critical repairs, maintenance work and manufacturer recommendations.
- Ensuring they receive a clear understanding of the care their vehicles deserve.
- Confidently promote and sell red and amber work identified through the electronic vehicle health check, helping customers make informed decisions that keep their vehicles safe, legal and roadworthy.
- Proactively support customer retention by promoting Service Care Plans, forward-booking future work and offering tailored aftersales solutions.
- Collaborating closely with our skilled Technicians to ensure efficient and timely repairs that exceed customer expectations, keeping customers fully updated along the way.
- Manage service functions such as courtesy car bookings, collections/deliveries and effective appointment scheduling to keep operations running smoothly.
- Building your knowledge and expertise on our products and services, ensuring you build a genuine passion for the brand and are motivated to represent it with pride and excellence.
- Keeping our customers fully informed of all available extras, accessories and value products, whilst maximising the opportunity to upsell.
About the successful Senior Service Advisor / Senior Aftersales Advisor:
- Previous experience as a Senior Service Advisor.
- Have a solid working history.
- Full UK driving licence.
Benefits for our Senior Service Advisor / Senior Aftersales Advisor vacancy:
- Basic salary of £31,250, uncapped earning potential, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.
- Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love.
- Celebrate your special day with an extra day off on your birthday.
- Our industry-leading Family Leave Policies ensure you’re supported when it matters most.
- Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive.
- Take a paid day to volunteer and give back to a cause close to your heart.
- We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries.
- Unlock your potential with tailored training and endless career growth opportunities.
- Commute for less with our cycle to work scheme.
- Access high street discounts to make the everyday a little more rewarding.
PLEASE ONLY APPLY IF YOU HAVE:
- Experience as a Service or Aftersales Advisor within the UK automotive industry.
- Full UK driving licence.
- The right to work in the UK (sponsorship is not available).
To apply for this Senior Service Advisor / Senior Aftersales Advisor vacancy, please get in touch with Flame Recruitment. You can also visit our website to see our available Senior Service Advisor / Senior Aftersales Advisor roles all over the UK.
At Flame Recruitment, we specialise in automotive industry roles, supporting career growth across the motor trade. We have thousands of vacancies throughout the UK — from admin to senior management.
Senior Service Advisor in Tamworth employer: Flame Recruitment
Contact Detail:
Flame Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor in Tamworth
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions for a Senior Service Advisor role, like how you handle customer complaints or upsell services. The more you practice, the more confident you'll feel!
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look sharp and professional. It shows you take the opportunity seriously and are ready to represent the brand with pride.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role. And remember, check out our website for more roles that might suit you!
We think you need these skills to ace Senior Service Advisor in Tamworth
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your previous experience as a Service or Aftersales Advisor. We want to see how your background aligns with the role, so don’t hold back on sharing those relevant skills and achievements!
Tailor Your Application: Take a moment to tailor your application to the job description. Use keywords from the listing to show us you understand what we’re looking for in a Senior Service Advisor. It’ll make your application stand out!
Be Genuine: We love authenticity! When writing your application, let your personality shine through. Share why you’re passionate about the automotive industry and how you can contribute to our team’s success.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you can check out other roles we have available across the UK while you’re there!
How to prepare for a job interview at Flame Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially around aftersales services. Understand the key products and services offered by the company, and be ready to discuss how you can promote them effectively.
✨Showcase Your Sales Skills
Prepare examples from your past experience where you've successfully upsold services or built customer relationships. Highlight your ability to understand customer needs and how you can translate that into sales opportunities.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. Ask clarifying questions and show that you value their insights. This will reflect your ability to build trust with customers in the role.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about situations where you've had to manage customer expectations or resolve conflicts, and be prepared to share those experiences.
