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For Companies At a Glance
- Tasks: Be the go-to person for customers and manage service enquiries with flair.
- Company: Join a dynamic dealership in Tunbridge Wells with a focus on customer satisfaction.
- Benefits: Enjoy 25 days holiday, health care perks, and a company car scheme.
- Why this job: Make a real difference in customer experiences while working in the automotive industry.
- Qualifications: Strong communication skills and a passion for exceptional customer service.
- Other info: No Saturday shifts and plenty of opportunities for career growth.
The predicted salary is between 24000 - 28800 £ per year.
Overview
ROLE: Service Advisor
LOCATION: Tunbridge Wells
SALARY: 30k basic – 36k OTE + benefits
HOURS: Monday to Friday 8.00 – 6.00. NO SATURDAY ROTA!
Responsibilities
- You will be the main point of contact for customers whilst their vehicle is on site.
- You will manage all service walk-in enquiries on behalf of the dealership.
- Liaising with other departments to provide customers with accurate and competitive pricing for work requirements.
- Handing over and accepting vehicles onto site recording details.
- Upsell additional work and document all findings.
- Contacting all customers personally the day prior for a pre-call.
- Carry out duties while adhering to Brand service requirements.
- Carry out all previous history checks on vehicle to ensure correct work is allocated.
About you / Requirements
- Excellent administration and interpersonal skills to talk through and schedule work through the workshop.
- Be an effective communicator.
- Have experience in a highly focused, customer-facing role.
- Have had previous relevant experience within the automotive industry would be an advantage but not essential.
- Be passionate about delivering an exceptional customer experience.
- Be organised and have good attention to detail.
Benefits
- 25 days holiday
- Staff car benefit scheme
- Discounted private health care scheme
- Health care cash plan
- Death in service
- Company car scheme
To apply for this vacancy, please get in touch with Flame Recruitment. You can also visit our website to see our available roles all over the UK.
At Flame Recruitment, we specialise in automotive industry roles, supporting career growth across the motor trade. We have thousands of vacancies throughout the UK — from admin to senior management.
Service Advisor employer: Flame Recruitment
Contact Detail:
Flame Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company! Research Flame Recruitment and understand their values and what they look for in a Service Advisor. This will help you tailor your approach and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to be an effective communicator. Role-play with a friend or family member to get comfortable discussing customer needs and upselling services.
✨Tip Number 3
Prepare questions to ask during your interview. This shows you're engaged and serious about the role. Think about what you want to know regarding the team dynamics or the dealership's approach to customer service.
✨Tip Number 4
Don't forget to apply through our website! We have loads of roles available, and applying directly can give you an edge. Plus, it’s super easy to navigate and find the perfect fit for you.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer-facing experience and any relevant skills that match the Service Advisor role. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for delivering exceptional customer experiences and why you’re excited about this role. Let us know what makes you tick!
Show Off Your Communication Skills: As a Service Advisor, communication is key. In your application, demonstrate your ability to liaise effectively with customers and colleagues. We love seeing examples of how you've excelled in this area!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application lands right where it needs to be. Plus, you can check out other roles we have available across the UK!
How to prepare for a job interview at Flame Recruitment
✨Know Your Stuff
Before the interview, brush up on your knowledge of the automotive industry and the specific services offered by the dealership. Familiarise yourself with common customer queries and how to handle them effectively.
✨Showcase Your Communication Skills
As a Service Advisor, you'll need to communicate clearly and effectively. Practice articulating your thoughts and responses to potential questions. Consider role-playing with a friend to simulate the interview environment.
✨Demonstrate Customer Focus
Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your passion for delivering exceptional service, as this is crucial for the role.
✨Be Organised and Detail-Oriented
Bring a notepad or digital device to jot down important points during the interview. This shows you're organised and attentive to detail, which are key traits for a Service Advisor.
