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- Tasks: Assist customers with vehicle services and repairs while managing bookings and complaints.
- Company: Flame Recruitment, a leader in automotive industry roles.
- Benefits: Competitive salary, uncapped OTE, and no weekend shifts!
- Why this job: Join a dynamic team and enhance your customer service skills in the automotive sector.
- Qualifications: Experience as a Service Advisor and excellent customer service skills required.
- Other info: Great opportunity for career growth in the UK automotive industry.
The predicted salary is between 25000 - 34000 £ per year.
Service Advisor
Oxford
30k + 4k bonus + company benefits
Monday to Friday 8.00 – 6.00. (NO SATURDAY ROTA)
We are looking for a Service Advisor / Aftersales Advisor for our clients Oxfordshire based dealership.
Responsibilities
- Responding to customer requests
- Booking in vehicles for service / repair
- Checking in vehicles
- Track vehicle through the workshop
- Handover the vehicle
- Deal with customer complaints
- Contribute to improved service processes
You should possess excellent customer service skills, be presentable, professional, reliable and a dedicated team player.
As you will be working as part of a team, good communication skills and IT skills are essential as well as being able to work on your own initiative as and when required, and the ability to prioritise your own workload.
Benefits
- Rewarding loyalty with up to 33 days holiday per annum
- Access to Perkbox
- Discounts on new and used vehicle purchases (as well as servicing and repairs) for colleagues and their families
- An extra paid day off each year in addition to your holiday allowance to attend family/celebratory events
- A paid day off on your birthday
- Death in Service benefit of 4 x salary
- Workplace pension scheme offering enhanced employer contributions
- Flexible working hours
- Cycle to Work bike purchase scheme through salary exchange
- Access to an in‑house management development scheme
- Comprehensive in‑house training with our dedicated training department
- Special Occasion Limo, which is loaned to colleagues, free of charge, for family/celebratory events
- Access to an Employee Assistance Programme, including on-line GP for you and your dependants
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Service Advisor employer: Flame Recruitment
Contact Detail:
Flame Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the lookout for a Service Advisor role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on common questions for Service Advisors and showcase your customer service skills. Confidence is key!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with the latest tools and software used in the automotive industry. Being tech-savvy can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! We’ve got loads of Service Advisor roles waiting for you. It’s quick and easy, plus you’ll be one step closer to landing that dream job without the hassle of endless applications.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Advisor or Aftersales Advisor. We want to see how your skills match the role, so don’t be shy about showcasing your customer service expertise and any relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. We love seeing enthusiasm for the automotive industry, so let your passion come through in your writing.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. Highlight your key experiences and skills that relate directly to the job description.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to track your application status. Plus, it shows us you’re tech-savvy, which is a big plus in this role!
How to prepare for a job interview at Flame Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially if you've worked as a Service Advisor before. Familiarise yourself with common customer queries and the latest technology used in vehicle servicing. This will show that you're not just a candidate, but someone who genuinely understands the role.
✨Showcase Your Customer Service Skills
Since excellent customer service is key for this role, prepare examples from your past experiences where you’ve gone above and beyond for customers. Think about how you handled complaints or difficult situations, and be ready to discuss these during the interview.
✨Demonstrate Your Organisational Skills
As a Service Advisor, you'll need to manage multiple tasks efficiently. Be prepared to talk about how you prioritise your workload and keep track of vehicles in the workshop. You might even want to share specific tools or methods you use to stay organised.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare some thoughtful questions about the company culture, team dynamics, or how they measure success in the role. This not only shows your interest but also helps you determine if the company is the right fit for you.