At a Glance
- Tasks: Assist customers with eye care needs and provide top-notch service.
- Company: Established independent Optical group with a strong focus on patient care.
- Benefits: Competitive salary, bonus scheme, excellent benefits, and no evening shifts.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Join a passionate team and make a difference in people's lives through eye care.
- Qualifications: Strong communication skills and a customer-focused attitude.
The predicted salary is between 24000 - 24000 £ per year.
Flame Health Optometry division are currently working in conjunction with a large Independent Optical group who are looking for Optical Advisors to join their practice in Kentish Town, Greater London.
Our client has been in the eye care industry for over 70 years, the company has fast become one of the most established independent Optical businesses around, providing consistently high levels of both customer and staff care. The emphasis is placed on putting the patient first whilst also maintaining the high clinical standards required to complete the job effectively. Therefore ensuring they provide the finest customer care available.
The role involves general reception duties including:
- Meet and greet customers
- Answer the telephone
- Book appointments
- Pre-screening patients before seeing the optometrist
- Advise customers on frame and lens choices
- Handle collections, repairs, adjustments and fittings
- Dispensing
The ideal candidate must be very patient focused, understanding the needs of the customer by building rapport through excellent communication skills and have the ability to deal with people of all levels. It is important you are self-motivated, ambitious and career-minded, enjoy a challenge and like to work towards targets and objectives.
The company offers the very best in personal eye care and product range to a varied patient base. A fantastic salary plus bonus and an enjoyable career awaits you.
Optical Advisor Job Kentish Town in London employer: Flame Healthcare Limited
Join a well-established independent Optical group in Kentish Town, where patient care and staff wellbeing are at the forefront of our values. With a competitive salary, bonus scheme, and a supportive team environment, we offer excellent benefits and opportunities for personal and professional growth. Experience a fulfilling career in a company that has been a trusted name in eye care for over 70 years, ensuring you thrive in a culture that prioritises both customer satisfaction and employee development.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Advisor Job Kentish Town in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Flame Healthcare Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Flame Healthcare Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Optical Advisor Job Kentish Town in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Flame Healthcare Limited:Your cover letter is your chance to shine! Tell us why you want to work at Flame Healthcare Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Flame Healthcare Limited!
How to prepare for a job interview at Flame Healthcare Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
