At a Glance
- Tasks: Support patients with eyewear styling and exceptional customer service.
- Company: Community-focused optical practice in East Surrey with a friendly team.
- Benefits: Stable job, competitive pay, and opportunities for career growth.
- Other info: Perfect for those looking to grow within a respected optical practice.
- Why this job: Join a supportive environment and make a real difference in patient care.
- Qualifications: Experience in optics preferred; passion for customer care is essential.
The predicted salary is between 12.91 - 12.91 £ per hour.
Flame Health is recruiting on behalf of a well‑established and successful optical practice in Horley. This community‑focused business is known for delivering exceptional customer care and providing a supportive, people‑first working environment. Our client is seeking a customer‑focused Optical Advisor to join their friendly and experienced team. This role offers excellent stability, development opportunities and the chance to grow within a respected optical business.
Key Job Details
- Position: Optical Advisor
- Location: East Surrey
- Employment Type: Full‑Time
- Salary: £12.91 Per Hour
Benefits & Working Environment
- Supportive and friendly team culture
- Stable, established practice with a loyal patient base
- Opportunity for development and progression within the business
- Positive working environment where people are encouraged to grow
- Community‑focused independent practice
The Role
As an Optical Advisor, you will be a key part of the front‑of‑house team, supporting patients throughout their journey and ensuring a high standard of service at every touchpoint. You will be involved in dispensing support, frame styling, customer care and day‑to‑day practice operations, helping to maintain the practice's reputation for delivering an exceptional patient experience.
Key Responsibilities
- Providing outstanding customer service to all patients
- Supporting frame selection and eyewear styling
- Managing appointments and patient enquiries
- Assisting with spectacle collections and adjustments
- Supporting the smooth day‑to‑day running of the practice
- Working closely with the clinical and dispensing teams
Candidate Requirements
- Previous experience in an optical environment preferred
- Passion for delivering exceptional customer care
- Confident communicator with a friendly and professional approach
- Team‑oriented, reliable and motivated
- Willingness to learn and develop within the optical sector
- Strong organisational and interpersonal skills
This Role Would Suit Someone Who Wants To
- Work within a community‑focused optical practice
- Develop long‑term within a supportive team environment
- Build strong patient relationships
- Progress their career within optics
- Gain experience within a well‑respected practice
Optical Advisor Jobs East Surrey in Horley employer: Flame Healthcare Limited
Flame Health is an excellent employer, offering a supportive and friendly team culture within a well-established optical practice in East Surrey. Employees benefit from a stable work environment, opportunities for personal and professional development, and the chance to build meaningful relationships with patients in a community-focused setting. This role as an Optical Advisor not only provides a competitive salary but also fosters growth within a respected business that prioritises exceptional customer care.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Advisor Jobs East Surrey in Horley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Flame Healthcare Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Flame Healthcare Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Optical Advisor Jobs East Surrey in Horley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Flame Healthcare Limited:Your cover letter is your chance to shine! Tell us why you want to work at Flame Healthcare Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Flame Healthcare Limited!
How to prepare for a job interview at Flame Healthcare Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
