At a Glance
- Tasks: Lead a dynamic team in delivering exceptional customer service in an optical and audiology practice.
- Company: Flame Health Optometry, a vibrant optical and audiology practice in Farnham.
- Benefits: Competitive salary, quarterly bonuses, pension contributions, and family discounts.
- Other info: Enjoy ongoing training, career progression, and a positive social culture with regular events.
- Why this job: Make a real impact by leading a passionate team and enhancing customer experiences.
- Qualifications: Proven team management experience and a commitment to outstanding customer service.
The predicted salary is between 40000 - 40000 £ per year.
Flame Health Optometry has been instructed to recruit a Store Manager for a busy optical and audiology practice in Farnham. Offering £36,000–£40,000 per annum, depending on experience and optical qualification, this full-time position suits an experienced people manager who leads by example and puts customers first.
Working 40 hours per week, including weekends, you will oversee the day-to-day running of the store and support a team of 23 colleagues across optical and audiology services. You will help maintain a seamless customer experience, encourage strong performance, and champion high standards of care.
The role involves working closely with colleagues across the business, including the dedicated Audiology Hub, while supporting training, coaching, organization, and commercial performance. A quarterly bonus scheme is available, alongside pension contributions, employee support services, family discounts, enhanced leave provisions, and other benefits.
Our client operates an optical and audiology practice serving a diverse customer base from a town-centre location in Farnham. The store includes four fully equipped test rooms and provides eye and hearing care through a professional, welcoming environment. The team works collaboratively across clinical and commercial activities, with a focus on customer service, community engagement, and continued development. Ongoing training, coaching, and career progression are supported, alongside a positive social culture that includes regular colleague events.
Previous experience managing a team is essential. You will need to communicate confidently and effectively, build strong relationships with customers and colleagues, and demonstrate excellent attention to detail. The successful candidate will be flexible and adaptable, with the ability to remain effective in a busy environment. You should be a people-focused manager with a genuine commitment to outstanding customer service, strong organizational and time-management skills, and a proactive approach to your work. The ability to lead by example is central to the position. An optical qualification may influence the salary offered.
This position is suited to an established team manager who enjoys taking responsibility for store performance while supporting colleagues to develop. It will appeal to someone seeking a hands-on leadership role in a customer-focused optical and audiology setting, with scope to contribute to both service quality and team progress.
The store is located in Farnham town center, with Farnham railway station within walking distance and regular local bus services nearby. The location is accessible to candidates traveling from surrounding areas of Surrey and Hampshire.
Retail Manager Job Farnham employer: Flame Healthcare Limited
Join a leading healthcare organisation in Hertford that prioritises both clinical excellence and business independence, allowing you to lead your own audiology partnership. With a strong focus on community impact, we offer a supportive work culture, opportunities for professional growth, and the chance to make a meaningful difference in patients' lives. Our commitment to outstanding patient experiences ensures that you will thrive in an environment that values your expertise and dedication.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Manager Job Farnham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Flame Healthcare Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Flame Healthcare Limited!
We think you need these skills to ace Retail Manager Job Farnham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Flame Healthcare Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Flame Healthcare Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Flame Healthcare Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Flame Healthcare Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
