At a Glance
- Tasks: Provide exceptional customer care and optical advice while supporting a new brand launch.
- Company: Exciting new optical brand launching in 2026, backed by a trusted global organisation.
- Benefits: Competitive salary, excellent company benefits, full training, and career development opportunities.
- Other info: Join a supportive environment with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team redefining eye care and shaping a new brand.
- Qualifications: Passionate about optics, outstanding customer service, and great communication skills.
The predicted salary is between 23760 - 29040 £ per year.
New brand launching in 2026
Full-time
Competitive salary + benefits
Are you ready to be part of something exciting? A brand-new, forward-thinking optical brand is launching in 2026 and we’re searching for an enthusiastic Optical Advisor to join the journey from the very beginning. Backed by an established, industry-leading business with a strong heritage, you’ll be joining a team that has been redefining eye care since 2008.
What started above a small corner shop is now a trusted name known for putting customers first, offering more than just easy contact lens ordering. For over 15 years, our client has believed that providing contact lenses isn’t just about convenience - it’s about trust. Their customers count on them with their sight, and that responsibility goes beyond a simple delivery.
The Role
- As an Optical Advisor, you’ll play a key part in shaping their new 2026 brand launch, supporting customers both online and offline while helping to establish the identity and success of the new operation.
- Providing exceptional, personalised customer care
- Offering clear, confident optical advice
- Supporting the launch and daily running of the new brand
- Upholding values of trust, quality, and customer-first service
- Working closely with in-house opticians and wider clinical teams
- Assisting customers with contact lens queries, orders, and eye care guidance
About You
- Passionate about optics and outstanding customer service
- Confident, empathetic, and a great communicator
- Excited by being part of a new brand
- Motivated to grow your skills and career within a global optical family
What’s on Offer:
- Competitive salary for the right person
- Excellent company benefits
- Full training and career development opportunities
- The chance to help shape an innovative new brand backed by a trusted global organisation
If you want to be part of a dynamic team that truly cares and help redefine what customers expect from their eye care provider, then we’d love to hear from you.
Optical Advisor Job Surrey employer: Flame Healthcare Limited
Join a pioneering optical brand launching in 2026, where you'll be part of a dynamic team dedicated to redefining eye care. With a competitive salary, excellent benefits, and full training opportunities, this role offers a unique chance to shape the future of customer service in optics while being supported by an established industry leader. Embrace a culture that values trust, quality, and personal growth in the vibrant location of Surrey.
