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For Companies At a Glance
- Tasks: Lead a reception team, manage operations, and ensure top-notch client service.
- Company: Join a top 50 UK law firm known for its professional services.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Perfect for those who love leadership and creating positive experiences for clients.
- Qualifications: Experience in front-of-house management and strong communication skills required.
- Other info: This is a 12-month fixed term contract with potential for future opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced and motivated Reception Supervisor looking for your next challenge in a fast-paced, professional environment? Our client, a top 50 UK law firm, are looking for a Reception Supervisor to join a leading professional services environment on a 12-month fixed term contract. This pivotal role involves leading a reception and boardroom team, ensuring outstanding client service is delivered consistently.
Key Responsibilities:
- Supervise daily reception, boardroom, and switchboard operations
- Manage rotas, holidays, and workload allocation across the team
- Line manage and support Receptionists
- Address inquiries and concerns promptly and effectively
- Play an active role in recruitment and onboarding of new team members
- Coordinate team training and continuous improvement initiatives
- Champion a high-quality, professional front-of-house experience
- Manage high-profile internal and client events
- Systems & Reporting, detailing visitor feedback and operational statistics
- Use and manage booking and telephony systems (e.g., Trimble, Condeco, MS Teams, Logitech)
- Monitor and report on service usage, equipment issues, and visitor experience
- Identify and implement service improvements
About you:
- Experience leading a boardroom team and managing front-of-house team in a dynamic, client-facing environment
- Exceptional communication and interpersonal skills
- Strong organisational and time management abilities
- Proficiency in MS Office and reception/room booking systems
- A proactive, flexible, and enthusiastic attitude with a keen eye for detail
This is a fantastic opportunity for someone who thrives in a leadership role and enjoys creating a positive, seamless experience for clients and visitors. To apply, please submit your CV today!
Reception Supervisor employer: Flair for Recruitment
Contact Detail:
Flair for Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Familiarise yourself with the specific booking and telephony systems mentioned in the job description, such as Trimble and Condeco. Having a solid understanding of these tools will not only boost your confidence during the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Highlight your leadership experience by preparing examples of how you've successfully managed a team in a fast-paced environment. Be ready to discuss specific challenges you faced and how you overcame them to ensure outstanding client service.
✨Tip Number 3
Research the law firm and its culture before your interview. Understanding their values and client service expectations will help you tailor your responses and show that you're genuinely interested in contributing to their success.
✨Tip Number 4
Prepare to discuss your strategies for continuous improvement in a reception environment. Think about how you can enhance the client experience and be ready to share innovative ideas that align with the firm's goals.
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading reception and boardroom teams. Emphasise your skills in client service, team management, and any relevant systems you've used, such as MS Office or booking systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the law firm. Mention specific experiences that demonstrate your exceptional communication skills and ability to manage a dynamic environment.
Highlight Relevant Experience: In your application, focus on your previous roles that involved supervising teams and managing front-of-house operations. Use examples that illustrate your organisational skills and proactive attitude.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial for a Reception Supervisor role.
How to prepare for a job interview at Flair for Recruitment
✨Showcase Your Leadership Skills
As a Reception Supervisor, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in the past. Highlight specific examples where you improved team performance or client satisfaction.
✨Demonstrate Exceptional Communication
Communication is key in this role. During the interview, focus on your ability to communicate effectively with both clients and team members. Share examples of how you've handled inquiries or resolved conflicts in a professional manner.
✨Familiarise Yourself with Relevant Systems
The job requires proficiency in various booking and telephony systems. Make sure to research and understand the systems mentioned in the job description, such as Trimble and Condeco. Being knowledgeable about these tools will show your preparedness for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle high-pressure situations. Think of scenarios where you've had to manage multiple tasks or resolve issues quickly, and be ready to explain your thought process and actions.
