Senior User Researcher - 6 month contract New London

What is Flagstone? Flagstone is many things. An online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash. A diverse group of people, bound by a collaborative spirit, and shared purpose. And lastly, a thriving, profitable business – where smart people do their best work.

A feel for our culture: To revolutionise the savings market, we need to be at our best. But high performance takes more than talent – it takes a culture of kindness, respect, and growth. That’s why we’re building a diverse, inclusive community, where your voice is heard and valued. Where, with close support and room to develop, you can surpass even your own expectations. And be rewarded for it. We may not change the world, but we can change the world of financial technology. And all it takes is a winning mix of drive, talent, and empathy. Our culture celebrates all three.

But enough about us. Let’s talk about you. Does this sound like you? A passionate Senior User Researcher who has ample experience in implementing UR practices in scale ups. If so, then read on...

What you’ll do?

• This role reports into our Staff UX Strategist and will be a key player in increasing our UX maturity and driving a better understanding of how important User Insight driven decisions are.
• Ensure we get the most robust and impactful insight from user research by balancing qualitative and quantitative methodologies.
• Set the delivery and maintenance of ongoing user research across Tribes, to enable Tribes to make business/product decisions, based on evidence & insights, to meet their OKRs.
• Work with key stakeholders across the organisation to drive client-centred thinking and insight within the organisation.
• Drive business cases for sub-function to enhance research capability and demonstrate ROI.
• Evolving our personas and driving other customer profiling techniques with stakeholders.

What you’ll bring?

• Expertise in User Centred Design, Usability, Information Architecture and Interaction Design.
• Experience in User Research, qual and quant, knowing how to collaborate with other functions for data & experimentation.
• Running research at a ‘programme’ level, having already mastered ‘studies’ in your career.
• Experience working in banking or other related regulated industry.
• Ideally experience running user research in an agile product environment, with domain knowledge in finance or another highly complex sector.

How we reward you?

At Flagstone, the benefits extend beyond false gifts like “fruit and snacks”. Instead, we invest in your health, wealth, and professional development. Here’s a selection of our benefits:

• Hybrid working - Spend at least 1 day a week with your team in our collaborative London office.
• Competitive bonus scheme - designed to reward and recognise high performance.
• Flexible benefits budget - a pot to fund meaningful benefits for you, whether it's hormone or fertility testing, cancer screening, neuro‑diversity coaching or something that matters for you.
• A range of salary sacrifice options to help you make tax efficient savings on electric cars, nursery schemes, home and tech goods.
• Around the World scheme - 3 months work from anywhere scheme.
• Mental wellbeing support – Access therapy and mental health sessions through Spill.
• Learning and development – £1,000 personal development budget to help you grow in your role.
• Private health care - Enjoy all the benefits AXA has to offer, including reduced gym memberships and medical history disregarded.
• Medical cash plan - To help you with the costs of dental and optical expenses.
• Life insurance and Income Protection- four times your annual salary for peace of mind.
• Matched pension contributions up to 5%.
• 25 days holiday - plus bank holidays, well-being days and volunteering days.
• Enhanced Parental Leave – enhanced maternity, paternity and adoption pay.

All are welcome. At Flagstone, we’re assembling a diverse team that defies our industry’s norms. Think this role could suit you? We encourage you to apply, no matter your background.