At a Glance
- Tasks: Build and manage premium client relationships, ensuring top-notch service and engagement.
- Company: Join Flagstone, a leading online savings platform with a vibrant culture.
- Benefits: Enjoy competitive bonuses, flexible benefits, and a personal development budget.
- Other info: Diverse team culture that values every voice and encourages personal growth.
- Why this job: Make a real impact in financial technology while growing your career in a supportive environment.
- Qualifications: Experience in high-touch financial services and a knack for relationship management.
The predicted salary is between 60000 - 80000 £ per year.
Flagstone is an online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash. A diverse group of people, bound by a collaborative spirit, and shared purpose. Our unique culture is our pride and joy and our competitive advantage.
To revolutionise the savings market, we need to be at our best. High performance takes more than talent – it takes a culture of kindness, respect, and growth. We’re building a diverse, inclusive community, where your voice is heard and valued. With close support and room to develop, you can surpass even your own expectations and be rewarded for it.
You're a relationship manager who knows what best-in-class premium client service looks like, and you're ready to build it from scratch. You're proactive by nature, personally invested in the clients you look after and able to operate with the polish and judgement that high-value relationships demand. You anticipate needs, stay ahead of risks and ensure every client feels like a priority.
Flagstone is the UK’s leading cash platform with £19bn AuA and a clear ambition to reach £50bn by 2028. A significant proportion of that AuA sits with a small number of clients whose continued confidence in us is commercially critical, and this role exists solely to serve them.
What You’ll Be Doing- Building the Model: Own and iterate the premium client service proposition — defining who qualifies, what service looks like and how impact is measured. Deliver the contact strategy, engagement cadence and service standards that define the experience at every stage.
- Client Engagement: Own a defined portfolio of Flagstone’s highest-value clients, taking personal responsibility for the quality and consistency of their experience. Proactively reach out at meaningful moments and identify opportunities to deepen relationships through increased AuA and new product uptake. Act as the first point of escalation for premium clients, owning resolution and maintaining a positive experience even when things go wrong. Navigate complex queries cross-functionally with Client Operations, Product and Compliance.
- Commercial: Track portfolio health — AuA trends, engagement levels and attrition risk. Feed client insight back into product, proposition and service design, and ensure smooth handover of newly acquired high-value clients into the model.
- A background in private banking, wealth management or a high-touch financial services role where elevated service is genuinely expected.
- Personal accountability for retention, satisfaction and commercial outcomes across a portfolio of high-value relationships.
- Playbook Thinking: Able to design a service model, not just operate within one — you can articulate what premium looks like and how to build it. Structured and organised: you track your portfolio, plan your outreach and know where each relationship stands.
- Relationship & Commercial Instinct: Warm, confident and credible with sophisticated, high-value clients. Composure under pressure: when a client is unhappy or considering moving assets, you can turn it around. Enough financial literacy to engage meaningfully about cash portfolios, interest rates, FSCS coverage and Flagstone’s platform value.
At Flagstone, the benefits extend beyond snacks. We invest in your health, wealth, and professional development. Here’s a selection of our benefits:
- Competitive bonus scheme – designed to reward and recognise high performance.
- Flexible benefits budget – a pot to fund meaningful benefits for you, whether it’s hormone or fertility testing, cancer screening, neuro-diversity coaching or something that matters for you.
- A range of salary sacrifice options to help you make tax-efficient savings on electric cars, nursery schemes, home and tech goods.
- Around the World scheme – 3 months work from anywhere scheme.
- Mental wellbeing support – access therapy and mental health sessions through Spill.
- Learning and development – £1,000 personal development budget to help you grow in your role.
- Private health care – enjoy all the benefits AXA has to offer, including reduced gym memberships and medical history disregarded.
- Medical cash plan – to help you with the costs of dental and optical expenses.
- Life insurance and income protection – four times your annual salary for peace of mind.
- Matched pension contributions up to 5%.
- 25 days holiday – plus bank holidays, well-being days and volunteering days.
- Enhanced parental leave – enhanced maternity, paternity and adoption pay.
All are welcome. At Flagstone, we’re assembling a diverse team that defies our industry’s norms. Think this role could suit you? We encourage you to apply, no matter your background.
Premium Client Manager New London employer: flagstoneim.com
Flagstone is an exceptional employer that prioritises a culture of kindness, respect, and growth, making it an ideal place for those looking to excel in the financial technology sector. With a strong focus on employee well-being, we offer a competitive bonus scheme, flexible benefits, and a generous personal development budget, ensuring that our team members are supported both personally and professionally. Located in London, our diverse and inclusive community fosters collaboration and innovation, empowering you to build meaningful relationships with high-value clients while contributing to the future of savings management.
StudySmarter Expert Advice🤫
We think this is how you could land Premium Client Manager New London
✨Tip Number 1
Get to know the company culture before your interview. Flagstone values kindness, respect, and growth, so show us how you embody these traits in your past experiences. A little research goes a long way!
✨Tip Number 2
Prepare to discuss your relationship management skills. We want to hear about how you've built and maintained high-value client relationships. Be ready with specific examples that highlight your proactive approach.
✨Tip Number 3
Practice your composure under pressure. Think of scenarios where you turned around a difficult situation with a client. We love candidates who can keep their cool and find solutions, even when things get tricky.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our diverse and inclusive community.
We think you need these skills to ace Premium Client Manager New London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick.
Tailor Your Application:Make sure to customise your application for the Premium Client Manager role. Highlight your experience in high-touch financial services and how it aligns with our culture of kindness and respect. We love seeing how you connect your skills to our mission!
Be Specific About Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples that demonstrate your ability to manage high-value relationships and deliver exceptional client service. Numbers and outcomes speak volumes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – just like we like it!
How to prepare for a job interview at flagstoneim.com
✨Understand the Culture
Before your interview, take some time to really get to know Flagstone's culture. They value kindness, respect, and growth, so think about how you can demonstrate these qualities in your responses. Share examples from your past experiences that highlight your collaborative spirit and how you've contributed to a positive team environment.
✨Showcase Your Client Management Skills
As a Premium Client Manager, you'll need to prove your ability to manage high-value relationships. Prepare specific examples of how you've successfully engaged with clients in the past, anticipated their needs, and resolved any issues. This will show that you understand what best-in-class service looks like and that you're ready to build it from scratch.
✨Be Proactive in Your Approach
Flagstone is looking for someone who doesn't wait for clients to come to them. Think about ways you've proactively reached out to clients or identified opportunities to deepen relationships. Be ready to discuss how you track portfolio health and engage with clients at meaningful moments to enhance their experience.
✨Demonstrate Financial Literacy
Since this role involves engaging with sophisticated clients about cash portfolios and financial products, brush up on your financial knowledge. Be prepared to discuss topics like interest rates and FSCS coverage confidently. This will not only show your expertise but also your ability to communicate effectively with high-value clients.
