Business IT Manager London

Flagstone is many things. An online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash. A diverse group of people, bound by a collaborative spirit, and shared purpose. And lastly, a thriving, profitable business – where smart people do their best work. Each definition shares a common thread: our unique culture. It’s our pride and joy. And our competitive advantage.

A feel for our culture: To revolutionise the savings market, we need to be at our best. But high performance takes more than talent – it takes a culture of kindness, respect, and growth. That’s why we’re building a diverse, inclusive community, where your voice is heard and valued. Where, with close support and room to develop, you can surpass even your own expectations. And be rewarded for it.

We may not change the world, but we can change the world of financial technology. And all it takes is a winning mix of drive, talent, and empathy. Our culture celebrates all three.

Does this sound like you? You’re a strategic IT manager who thrives on turning vision into reality. You enjoy balancing strategy and planning with hands-on operational delivery, ensuring technology services are stable, secure, and continually improving. You’re comfortable managing multi-level teams, making complex decisions, and working closely with stakeholders across the business to deliver IT services that genuinely support organisational goals. You’re forward-thinking, financially accountable, and passionate about using modern technologies, including AI, to drive productivity and operational excellence.

What you’ll do:

• Define, implement, and operate the short to medium term strategy, translating goals into clear roadmaps and measurable plans.
• Lead and develop the Business IT function, fostering performance, engagement and career development.
• Ensure 24/7 availability, resilience, and performance of business critical applications and platforms.
• Drive operational excellence across service delivery, incident management, asset lifecycle, and support processes.
• Shape and enforce IT policies, governance, and service standards.
• Own and manage budgets across M365, applications, platforms, and IT assets, ensuring efficient and value driven spend.
• Maintain a forward-looking delivery plan, anticipating business needs, risks, and technology developments.
• Partner closely with Security, Risk, Compliance, Finance, People teams and wider stakeholders.
• Embed the effective use of AI tooling to improve productivity and service outcomes.
• Continuously improve performance through reporting, metrics, and proactive problem solving.

What you’ll bring:

• Proven experience defining and delivering IT strategy within a Business IT or service led environment.
• Leadership experience managing multi-level technical teams and operational functions.
• Deep understanding of end to end IT operations, service management, and ITIL practices.
• Experience overseeing M365 environments, cloud first/SaaS platforms, and application lifecycles.
• Knowledge of IT risk, security best practice, and governance frameworks.
• Financial acumen with experience of owning budgets and driving cost efficiency.
• Excellent stakeholder management and communication skills.
• A continuous improvement mindset with strong problem solving capability.
• Familiarity with AI tools such as M365 Copilot and modern productivity platforms (and an interest in driving adoption).

How we reward you:

At Flagstone, the benefits extend beyond false gifts like “fruit and snacks”. Instead, we invest in your health, wealth, and professional development. Here’s a selection of our benefits:

• Competitive bonus scheme - designed to reward and recognise high performance.
• Flexible benefits budget - a pot to fund meaningful benefits for you, whether it’s hormone or fertility testing, cancer screening, neuro-diversity coaching or something that matters for you.
• A range of salary sacrifice options to help you make tax efficient savings on electric cars, nursery schemes, home and tech goods.
• Around the World scheme - 3 months work from anywhere scheme.
• Mental wellbeing support – Access therapy and mental health sessions through Spill.
• Learning and development – £1,000 personal development budget to help you grow in your role.
• Private health care - Enjoy all the benefits AXA has to offer, including reduced gym memberships and medical history disregarded.
• Medical cash plan - To help you with the costs of dental and optical expenses.
• Life insurance and Income Protection- four times your annual salary for peace of mind.
• Matched pension contributions up to 5%.
• 25 days holiday - plus.