Lead User Researcher London

Flagstone is many things. An online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash. A diverse group of people, bound by a collaborative spirit, and shared purpose. And lastly, a thriving, profitable business – where smart people do their best work.

Each definition shares a common thread: our unique culture. It’s our pride and joy. And our competitive advantage.

A feel for our culture:

To revolutionise the savings market, we need to be at our best. But high performance takes more than talent – it takes a culture of kindness, respect, and growth.

That’s why we’re building a diverse, inclusive community, where your voice is heard and valued. Where, with close support and room to develop, you can surpass even your own expectations. And be rewarded for it.

We may not change the world, but wecan change the world of financial technology. And all it takes is a winning mix of drive, talent, and empathy. Our culture celebrates all three.
But enough about us. Let’s talk about you.

Does this sound like you?

A Lead User Researcher who has ample experience optimising conversion rate based on user insight ideally within a complex product. You have ample experience in quantitative research and are excited by the prospect of bringing your expertise to a scale up like Flagstone.

What you’ll do:

As a Lead User Researcher your key responsibility will be to deliver growth related optimisation using insight, experimentation and new product features.

• Own the experiments roadmap for key tribes, guiding stakeholders to collaborate on hypotheses that deliver results
• Lead research programmes and studies that support experiments and other product development
• Ensure research drives effective design solutions and product strategies
• Help to increase levels of UX maturity through better understanding of importance of research and experimentation

What you’ll bring:

• Experience in positively impacting conversion rates and other growth metrics using experimentation methods, such as A/B testing.
• The ability to interpret experiment results through a baseline understanding of statistics, relying on Data specialists when required.
• Experience balancing both qualitative and quantitative insight to inform your hypothesis
• Experience collaborating with UI specialists, copywriters and user researchers to get the insight and designs you need to deliver results.
• Experience running work shops with cross functional stakeholders and being an advocacy for insight driven experimentation
• Include something on comfortable guiding Product & Marketing stakeholders towards a robust roadmap of well planned experiments and A/B tests
• Line managing and coaching experience would be a bonus but not essential

How we reward you:

At Flagstone, the benefits extend beyond false gifts like “fruit and snacks”. Instead, we invest in your health, wealth, and professional development. Here’s a selection of our benefits:

• Hybrid working – Spend at least 1 day a week with your team in our collaborative London office
• Competitive bonus scheme – designed to reward and recognise high performance
• Flexible benefits budget – a pot to fund meaningful benefits for you, whether it\’s hormone or fertility testing, cancer screening, neuro-diversity coaching or something that matters for you.
• A range of salary sacrifice options to help you make tax efficient savings on electric cars, nursery schemes, home and tech goods.
• Around the World scheme – 3 months work from anywhere scheme
• Mental wellbeing support – Access therapy and mental health sessions through Spill
• Learning and development – £1,000 personal development budget to help you grow in your role.
• Private health care – Enjoy all the benefits AXA has to offer, including reduced gym memberships and medical history disregarded
• Medical cash plan – To help you with the costs of dental and optical expenses
• Life insurance and Income Protection- four times your annual salary for peace of mind
• Matched pension contributions up to 5%
• 25 days holiday – plus bank holidays, well-being days and volunteering days
• Enhanced Parental Leave – enhanced maternity, paternity and adoption pay.

All are welcome.

At Flagstone, we’re assembling a diverse team that defies our industry’s norms. Think this role could suit you? We encourage you to apply, no matter your background.

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