Business IT Manager London

Flagstone is an online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash. We are a diverse group of people, bound by a collaborative spirit and shared purpose, thriving as a profitable business where smart people do their best work.

To revolutionise the savings market, we need to be at our best. High performance takes more than talent; it takes a culture of kindness, respect, and growth. We’re building a diverse, inclusive community where your voice is heard and valued, allowing you to surpass even your own expectations and be rewarded for it.

We are looking for a strategic IT manager who thrives on turning vision into reality. You will enjoy balancing strategy and planning with hands-on operational delivery, ensuring technology services are stable, secure, and continually improving. You should be comfortable managing multi-level teams, making complex decisions, and working closely with stakeholders across the business to deliver IT services that genuinely support organisational goals.

What you’ll do:

• Define, implement, and operate the short to medium term strategy, translating goals into clear roadmaps and measurable plans.
• Lead and develop the Business IT function, fostering performance, engagement, and career development.
• Ensure 24/7 availability, resilience, and performance of business critical applications and platforms.
• Drive operational excellence across service delivery, incident management, asset lifecycle, and support processes.
• Shape and enforce IT policies, governance, and service standards.
• Own and manage budgets across M365, applications, platforms, and IT assets, ensuring efficient and value driven spend.
• Maintain a forward-looking delivery plan, anticipating business needs, risks, and technology developments.
• Partner closely with Security, Risk, Compliance, Finance, People teams, and wider stakeholders.
• Embed the effective use of AI tooling to improve productivity and service outcomes.
• Continuously improve performance through reporting, metrics, and proactive problem solving.

What you’ll bring:

• Proven experience defining and delivering IT strategy within a Business IT or service led environment.
• Leadership experience managing multi-level technical teams and operational functions.
• Deep understanding of end to end IT operations, service management, and ITIL practices.
• Experience overseeing M365 environments, cloud first/SaaS platforms, and application lifecycles.
• Knowledge of IT risk, security best practice, and governance frameworks.
• Financial acumen with experience of owning budgets and driving cost efficiency.
• Excellent stakeholder management and communication skills.
• A continuous improvement mindset with strong problem solving capability.
• Familiarity with AI tools such as M365 Copilot and modern productivity platforms.

How we reward you:

• Competitive bonus scheme designed to reward and recognise high performance.
• Flexible benefits budget to fund meaningful benefits for you.
• A range of salary sacrifice options for tax efficient savings.
• Around the World scheme - 3 months work from anywhere scheme.
• Mental wellbeing support – Access therapy and mental health sessions.
• Learning and development – £1,000 personal development budget.
• Private health care with AXA benefits.
• Medical cash plan for dental and optical expenses.
• Life insurance and Income Protection - four times your annual salary.
• Matched pension contributions up to 5%.
• 25 days holiday plus bank holidays, well-being days, and volunteering days.
• Enhanced Parental Leave – enhanced maternity, paternity, and adoption pay.

At Flagstone, we’re assembling a diverse team that defies our industry’s norms. We encourage you to apply, no matter your background.