At a Glance
- Tasks: Lead and inspire a team while engaging with key Partners to drive referral growth.
- Company: Join Flagstone, the UK's leading cash platform revolutionising financial technology.
- Benefits: Enjoy a supportive culture, career development, and the chance to make a real impact.
- Other info: Opportunity to work with a diverse group and shape the future of savings.
- Why this job: Be part of a dynamic team that values kindness, respect, and personal growth.
- Qualifications: Experience in team leadership and strong relationship-building skills.
The predicted salary is between 35325 - 43175 £ per year.
What is Flagstone? Flagstone is many things. An online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash. A diverse group of people, bound by a collaborative spirit, and shared purpose. And lastly, a thriving, profitable business - where smart people do their best work. Each definition shares a common thread: our unique culture. It's our pride and joy. And our competitive advantage.
A feel for our culture: To revolutionise the savings market, we need to be at our best. But high performance takes more than talent - it takes a culture of kindness, respect, and growth. That's why we're building a diverse, inclusive community, where your voice is heard and valued. Where, with close support and room to develop, you can surpass even your own expectations. And be rewarded for it.
We may not change the world, but can change the world of financial technology. And all it takes is a winning mix of drive, talent, and empathy. Our culture celebrates all three.
Flagstone is the UK's leading cash platform with £19bn in Assets under Administration and a mandate to reach £50bn by 2028. Our relationship with one of the UK's largest national wealth networks is the largest and most strategically significant partnership in the business, and this role leads the team responsible for making the most of it.
The Relationship Team Leader manages a team of four field-based Account Relationship Managers, each covering a defined territory within the network's Partner base. But this is not a purely managerial role. They are expected to be a player-manager actively contributing to Partner engagement and referral growth in their own right, while simultaneously elevating the performance of the team around them. The balance between personal contribution and team leadership is a defining feature of the role, and we are looking for someone who is genuinely energised by both.
The network spans over 5,000 Partners across four regions, of which around half have referred clients to Flagstone in the last twelve months. The opportunity within the existing partner base is significant - this role is not about finding new partners, but about deepening engagement, increasing referral frequency, and ensuring that Flagstone is firmly embedded in the way Partners think about their clients' cash. At the same time, this position plays an important role in the commercial relationship with the network more broadly, acting as the senior day-to-day point of contact and escalation for the partnership.
What You'll Be Doing
- Team Leadership & Performance
- Lead, develop and motivate a team of four field-based ARMs, setting clear expectations, providing regular coaching and creating the conditions for each individual to perform at their best.
- Own the overall performance of the ARM team, monitoring regional referral volumes, Partner engagement levels and conversion activity, and intervening proactively when performance needs to improve.
- Run a consistent team rhythm: regular one-to-ones, joint field visits, call reviews and team performance sessions that keep the team focused, accountable and continuously improving.
- Support the recruitment, onboarding and development of ARMs, building a team with the capability, knowledge and culture to sustain high performance as the partnership grows.
- Act as the first point of escalation for the ARM team when they encounter complex Partner situations, difficult conversations or issues that need senior involvement.
- Personal Partner Engagement
- Maintain your own portfolio of Partners including the most senior and strategically important relationships within the network, spending meaningful time in the field and contributing directly to referral growth.
- Personally lead engagement with regional management teams across the network, building relationships at a level above individual Partner that enables the team to operate with greater reach and credibility.
- Model the standard of Partner engagement you expect from your ARMs, in how you present the Flagstone proposition, how you handle objections, and how you build trust with Partners over time.
- Step in on high-value or sensitive Partner situations where your seniority and experience can make a material difference to the outcome.
Relationship Team Leader - Strategic Networks employer: Flagstone
At Flagstone, we pride ourselves on being an exceptional employer that fosters a culture of kindness, respect, and growth. Our commitment to employee well-being is reflected in our competitive benefits package, including a flexible benefits budget, generous personal development opportunities, and a supportive work environment that values diversity and inclusion. As a Senior Security Applications Engineer, you'll not only contribute to innovative financial technology but also enjoy the unique advantage of a work-life balance with our 'Around the World' scheme, allowing you to work from anywhere for three months each year.
StudySmarter Expert Advice🤫
We think this is how you could land Relationship Team Leader - Strategic Networks
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Flagstone. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Relationship Team Leader - Strategic Networks
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Flagstone.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Flagstone's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Flagstone
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Flagstone.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Flagstone will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Flagstone employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
