At a Glance
- Tasks: Build and manage premium client relationships while delivering exceptional service.
- Company: Join Flagstone, a leading online savings platform with a unique culture.
- Benefits: Enjoy competitive bonuses, flexible benefits, and a personal development budget.
- Other info: Diverse and inclusive team with excellent career growth opportunities.
- Why this job: Make a real impact in financial technology while growing your career.
- Qualifications: Experience in high-touch financial services and strong relationship management skills.
The predicted salary is between 60000 - 80000 £ per year.
What is Flagstone? Flagstone is many things. An online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash. A diverse group of people, bound by a collaborative spirit, and shared purpose. And lastly, a thriving, profitable business – where smart people do their best work. Each definition shares a common thread: our unique culture. It’s our pride and joy. And our competitive advantage.
A feel for our culture: To revolutionise the savings market, we need to be at our best. But high performance takes more than talent – it takes a culture of kindness, respect, and growth. That’s why we’re building a diverse, inclusive community, where your voice is heard and valued. Where, with close support and room to develop, you can surpass even your own expectations. And be rewarded for it. We may not change the world, but can change the world of financial technology. And all it takes is a winning mix of drive, talent, and empathy. Our culture celebrates all three.
Does this sound like you? You're a relationship manager who knows what best-in-class premium client service looks like, and you're ready to build it from scratch. You're proactive by nature, personally invested in the clients you look after and able to operate with the polish and judgement that high-value relationships demand. You don't wait for clients to come to you: you anticipate needs, stay ahead of risks and ensure every client feels like a priority.
Flagstone is the UK's leading cash platform with £19bn AuA and a clear ambition to reach £50bn by 2028. A significant proportion of that AuA sits with a small number of clients whose continued confidence in us is commercially critical, and this role exists solely to serve them.
What You’ll Be Doing
- Building the Model: Own and iterate the premium client service proposition — defining who qualifies, what service looks like and how impact is measured. Deliver the contact strategy, engagement cadence and service standards that define the experience at every stage.
- Client Engagement: Own a defined portfolio of Flagstone's highest-value clients, taking personal responsibility for the quality and consistency of their experience. Proactively reach out at meaningful moments and identify opportunities to deepen relationships through increased AuA and new product uptake.
- Service & Resolution: Act as the first point of escalation for premium clients, owning resolution and maintaining a positive experience even when things go wrong. Navigate complex queries cross-functionally with Client Operations, Product and Compliance.
- Commercial: Track portfolio health — AuA trends, engagement levels and attrition risk. Feed client insight back into product, proposition and service design, and ensure smooth handover of newly acquired high-value clients into the model.
What You’ll Bring
- Premium Client Experience: A background in private banking, wealth management or a high-touch financial services role where elevated service is genuinely expected. Personal accountability for retention, satisfaction and commercial outcomes across a portfolio of high-value relationships.
- Playbook Thinking: Able to design a service model, not just operate within one — you can articulate what premium looks like and how to build it. Structured and organised: you track your portfolio, plan your outreach and know where each relationship stands.
- Relationship & Commercial Instinct: Warm, confident and credible with sophisticated, high-value clients. Composure under pressure: when a client is unhappy or considering moving assets, you can turn it around. Enough financial literacy to engage meaningfully about cash portfolios, interest rates, FSCS coverage and Flagstone's platform value.
How we reward you: At Flagstone, the benefits extend beyond false gifts like “fruit and snacks”. Instead, we invest in your health, wealth, and professional development. Here’s a selection of our benefits:
- Competitive bonus scheme - designed to reward and recognise high performance.
- Flexible benefits budget - a pot to fund meaningful benefits for you, whether it's hormone or fertility testing, cancer screening, neuro-diversity coaching or something that matters for you.
- A range of salary sacrifice options to help you make tax efficient savings on electric cars, nursery schemes, home and tech goods.
- Around the World scheme - 3 months work from anywhere scheme.
- Mental wellbeing support – Access therapy and mental health sessions through Spill.
- Learning and development – £1,000 personal development budget to help you grow in your role.
- Private health care - Enjoy all the benefits AXA has to offer, including reduced gym memberships and medical history disregarded.
- Medical cash plan - To help you with the costs of dental and optical expenses.
- Life insurance and Income Protection- four times your annual salary for peace of mind.
- Matched pension contributions up to 5%.
- 25 days holiday - plus bank holidays, well-being days and volunteering days.
- Enhanced Parental Leave – enhanced maternity, paternity and adoption pay.
All are welcome. At Flagstone, we’re assembling a diverse team that defies our industry’s norms. Think this role could suit you? We encourage you to apply, no matter your background.
Premium Client Manager employer: Flagstone
At Flagstone, we pride ourselves on fostering a culture of kindness, respect, and growth, making us an exceptional employer for those seeking to excel in the financial technology sector. Our commitment to employee well-being is reflected in our comprehensive benefits package, which includes a competitive bonus scheme, flexible benefits budget, and a generous personal development allowance, all designed to support your health, wealth, and professional growth. Join us in our mission to revolutionise the savings market while being part of a diverse and inclusive community where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Premium Client Manager
✨Tip Number 1
Get to know Flagstone's culture inside out! Before your interview, dive into their values and mission. Show us how you align with their spirit of kindness, respect, and growth. It’s all about connecting on a personal level!
✨Tip Number 2
Prepare to showcase your relationship management skills! Think of specific examples where you've gone above and beyond for clients. We want to hear how you’ve turned challenges into opportunities, especially in high-stakes situations.
✨Tip Number 3
Don’t just wait for the interview – network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and get insider tips. This can give you a leg up and show us your proactive nature!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team. Let’s make this happen together!
We think you need these skills to ace Premium Client Manager
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what drives you, especially in client management.
Tailor Your Experience:Make sure to highlight your relevant experience in premium client service. We’re looking for someone who knows the ins and outs of high-value relationships, so be specific about your past roles and how they relate to what we do at Flagstone.
Be Proactive:Just like in the role, show us that you can anticipate needs in your application. If there’s something you think we should know about your skills or experiences that isn’t on your CV, don’t hesitate to include it!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our unique culture at Flagstone!
How to prepare for a job interview at Flagstone
✨Understand the Culture
Before your interview, take some time to really get to know Flagstone's unique culture. They value kindness, respect, and growth, so think about how you can demonstrate these qualities in your responses. Share examples from your past experiences that highlight your ability to work collaboratively and supportively.
✨Showcase Your Client Management Skills
As a Premium Client Manager, you'll need to prove your expertise in managing high-value relationships. Prepare specific examples of how you've successfully engaged with clients in the past, anticipated their needs, and resolved any issues. This will show that you understand what best-in-class service looks like.
✨Be Proactive in Your Approach
Flagstone is looking for someone who doesn't wait for clients to come to them. Think about ways you've proactively reached out to clients or identified opportunities to deepen relationships. Be ready to discuss how you plan to implement a contact strategy and engagement cadence for your portfolio.
✨Demonstrate Financial Literacy
Since this role involves discussing cash portfolios and financial products, brush up on your financial knowledge. Be prepared to engage in conversations about interest rates, FSCS coverage, and the value of Flagstone's platform. Showing that you can speak confidently about these topics will set you apart.
