At a Glance
- Tasks: Build and manage premium client relationships while delivering exceptional service.
- Company: Join Flagstone, a leading online savings platform with a unique culture.
- Benefits: Enjoy competitive bonuses, flexible benefits, and a £1,000 personal development budget.
- Other info: Diverse and inclusive team with excellent career growth opportunities.
- Why this job: Make a real impact in financial technology while growing your career.
- Qualifications: Experience in high-touch financial services and strong relationship management skills.
The predicted salary is between 60000 - 80000 £ per year.
What is Flagstone? Flagstone is many things. An online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash. A diverse group of people, bound by a collaborative spirit, and shared purpose. And lastly, a thriving, profitable business – where smart people do their best work. Each definition shares a common thread: our unique culture. It’s our pride and joy. And our competitive advantage.
A feel for our culture: To revolutionise the savings market, we need to be at our best. But high performance takes more than talent – it takes a culture of kindness, respect, and growth. That’s why we’re building a diverse, inclusive community, where your voice is heard and valued. Where, with close support and room to develop, you can surpass even your own expectations. And be rewarded for it. We may not change the world, but we can change the world of financial technology. And all it takes is a winning mix of drive, talent, and empathy. Our culture celebrates all three.
But enough about us. Let’s talk about you. Does this sound like you? You're a relationship manager who knows what best-in-class premium client service looks like, and you're ready to build it from scratch. You're proactive by nature, personally invested in the clients you look after and able to operate with the polish and judgement that high-value relationships demand. You don't wait for clients to come to you: you anticipate needs, stay ahead of risks and ensure every client feels like a priority.
Flagstone is the UK's leading cash platform with £19bn AuA and a clear ambition to reach £50bn by 2028. A significant proportion of that AuA sits with a small number of clients whose continued confidence in us is commercially critical, and this role exists solely to serve them.
What You'll Be Doing
- Building the Model: Own and iterate the premium client service proposition — defining who qualifies, what service looks like and how impact is measured. Deliver the contact strategy, engagement cadence and service standards that define the experience at every stage.
- Client Engagement: Own a defined portfolio of Flagstone's highest-value clients, taking personal responsibility for the quality and consistency of their experience. Proactively reach out at meaningful moments and identify opportunities to deepen relationships through increased AuA and new product uptake.
- Service & Resolution: Act as the first point of escalation for premium clients, owning resolution and maintaining a positive experience even when things go wrong. Navigate complex queries cross-functionally with Client Operations, Product and Compliance.
- Commercial: Track portfolio health — AuA trends, engagement levels and attrition risk. Feed client insight back into product, proposition and service design, and ensure smooth handover of newly acquired high-value clients into the model.
What You'll Bring
- Premium Client Experience: A background in private banking, wealth management or a high-touch financial services role where elevated service is genuinely expected. Personal accountability for retention, satisfaction and commercial outcomes across a portfolio of high-value relationships.
- Playbook Thinking: Able to design a service model, not just operate within one — you can articulate what premium looks like and how to build it. Structured and organised: you track your portfolio, plan your outreach and know where each relationship stands.
- Relationship & Commercial Instinct: Warm, confident and credible with sophisticated, high-value clients. Composure under pressure: when a client is unhappy or considering moving assets, you can turn it around. Enough financial literacy to engage meaningfully about cash portfolios, interest rates, FSCS coverage and Flagstone's platform value.
How we reward you: At Flagstone, the benefits extend beyond false gifts like “fruit and snacks”. Instead, we invest in your health, wealth, and professional development. Here’s a selection of our benefits:
- Competitive bonus scheme - designed to reward and recognise high performance.
- Flexible benefits budget - a pot to fund meaningful benefits for you, whether it's hormone or fertility testing, cancer screening, neuro-diversity coaching or something that matters for you.
- A range of salary sacrifice options to help you make tax efficient savings on electric cars, nursery schemes, home and tech goods.
- Around the World scheme - 3 months work from anywhere scheme.
- Mental wellbeing support – Access therapy and mental health sessions through Spill.
- Learning and development – £1,000 personal development budget to help you grow in your role.
- Private health care - Enjoy all the benefits AXA has to offer, including reduced gym memberships and medical history disregarded.
- Medical cash plan - To help you with the costs of dental and optical expenses.
- Life insurance and Income Protection- four times your annual salary for peace of mind.
- Matched pension contributions up to 5%.
- 25 days holiday - plus bank holidays, well-being days and volunteering days.
- Enhanced Parental Leave – enhanced maternity, paternity and adoption pay.
All are welcome. At Flagstone, we’re assembling a diverse team that defies our industry’s norms. Think this role could suit you? We encourage you to apply, no matter your background.
Premium Client Manager in London employer: Flagstone Group
Flagstone is an exceptional employer that prioritises a culture of kindness, respect, and growth, making it an ideal place for a Premium Client Manager to thrive. With a strong focus on employee well-being and professional development, including a generous personal development budget and flexible benefits, Flagstone fosters an inclusive environment where every voice is valued. Located in the UK, this innovative financial technology company not only offers competitive rewards but also empowers its employees to build meaningful relationships with high-value clients, ensuring a fulfilling and impactful career.
StudySmarter Expert Advice🤫
We think this is how you could land Premium Client Manager in London
✨Tip Number 1
Get to know the company culture before your interview. Flagstone values kindness, respect, and growth, so think about how you can demonstrate these qualities in your conversations. Show them you're not just a fit for the role, but for their unique vibe too!
✨Tip Number 2
Prepare some thoughtful questions about their premium client service model. This shows you're proactive and genuinely interested in how you can contribute to building something great from scratch. Plus, it gives you a chance to showcase your relationship management skills!
✨Tip Number 3
When discussing your experience, focus on specific examples where you've turned around a challenging client situation. Highlight your composure under pressure and how you maintained a positive experience. This aligns perfectly with what Flagstone is looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Premium Client Manager in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for client management and how you connect with people.
Tailor Your Experience:Make sure to highlight your relevant experience in premium client service. Use examples that showcase your ability to build relationships and manage high-value clients, just like we do at Flagstone.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your achievements and how they relate to the role of Premium Client Manager.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Flagstone!
How to prepare for a job interview at Flagstone Group
✨Understand the Culture
Before your interview, take some time to really understand Flagstone's unique culture. They value kindness, respect, and growth, so think about how you can demonstrate these qualities in your responses. Share examples from your past experiences that highlight your ability to work collaboratively and supportively.
✨Showcase Your Client Management Skills
As a Premium Client Manager, you'll need to prove your expertise in managing high-value relationships. Prepare specific examples of how you've successfully built and maintained client relationships in previous roles. Highlight your proactive approach and any strategies you've used to anticipate client needs.
✨Be Ready for Complex Queries
Expect to discuss how you would handle complex client queries and escalations. Think through scenarios where things didn’t go as planned and how you turned them around. This will show your composure under pressure and your ability to navigate cross-functional challenges.
✨Demonstrate Financial Literacy
Since the role involves engaging with sophisticated clients about financial topics, brush up on your knowledge of cash portfolios, interest rates, and the value of Flagstone's platform. Be prepared to discuss these topics confidently, as it will reflect your credibility and understanding of the industry.
