Sales Admin Executive

Flagstone is an online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash. A diverse group of people, bound by a collaborative spirit, and shared purpose. Our unique culture is our pride and joy and our competitive advantage. To revolutionise the savings market, we need to be at our best. High performance takes more than talent – it takes a culture of kindness, respect, and growth. We’re building a diverse, inclusive community, where your voice is heard and valued.

The Sales Admin Executive will contribute to the delivery of the customer-facing sales strategy (including telephony, major accounts and supporting web queries). This role supports the Sales function by assisting Business Development Managers (BDMs) and the wider leadership team. You will play a key part in delivering excellent customer service by providing necessary sales materials, directing queries to the appropriate teams, and managing the general inbox with professionalism and efficiency.

Your responsibilities will include:

• BDM Inbox: Ensure the BDM inbox is maintained daily and respond to all queries on the same day.
• Missed calls and voicemails: Monitor and call back all missed calls within 2 hours.
• Communication: Maintain high quality of written and verbal communication with external partners, clients, and internally.
• Function growth: Provide front-line insight to assist the BDMs daily.
• Illustrations: Assist the BDMs in creating illustrations for clients.
• Tasks: Ensure timely response to all tasks created for the function.
• Case management: Ensure all cases and leads are allocated and created within the SLAs set by the function.
• Satisfaction scores: Maintain high trust pilot scores and minimise complaints.
• Training: Assist team leads with training of new BDMs.
• CAR reporting: Update confluence with daily CAR rates.

What you’ll bring:

• Excellent communication skills
• Stakeholder Management
• Problem solving
• Driving own performance
• Resilience
• Knowledge of the market
• Knowledge of Competitors

At Flagstone, the benefits extend beyond false gifts. Here’s a selection of our benefits:

• Hybrid working - Spend at least 1 day a week with your team in our collaborative London office.
• Competitive bonus scheme - designed to reward and recognise high performance.
• Flexible benefits budget - a pot to fund meaningful benefits for you.
• A range of salary sacrifice options to help you make tax efficient savings.
• Around the World scheme - 3 months work from anywhere scheme.
• Mental wellbeing support – Access therapy and mental health sessions.
• Learning and development – £1,000 personal development budget.
• Private health care - Enjoy all the benefits AXA has to offer.
• Medical cash plan - To help with dental and optical expenses.
• Life insurance and Income Protection - four times your annual salary.
• Matched pension contributions up to 5%.
• 25 days holiday - plus bank holidays, well-being days and volunteering days.
• Enhanced Parental Leave – enhanced maternity, paternity and adoption pay.

At Flagstone, we’re assembling a diverse team that defies our industry’s norms. Think this role could suit you? We encourage you to apply, no matter your background.