At a Glance
- Tasks: Be the hero tackling damp and mould in our properties and ensuring customer safety.
- Company: Join Flagship Services, a leading housing provider focused on community well-being.
- Benefits: Competitive pay, supportive team, and opportunities for personal growth.
- Other info: Exciting role with a chance to learn and grow in a dynamic environment.
- Why this job: Make a real difference in people's lives by creating safe and thriving communities.
- Qualifications: Strong communication skills, customer service experience, and a full UK driving licence.
The predicted salary is between 30000 - 40000 £ per year.
Flagship Services is part of Bromford Flagship. By joining us, you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group. Join us to help create communities where people can put down roots, feel secure, and thrive.
We have an exciting opportunity for a Property Condition Operative to be a vital part of maintaining the safety and functionality of our properties being the first on site after a damp and mould report from our customers. You will be tackling damp and mould, in line with the new legal responsibilities under Awaab’s Law.
Location: Norwich and surrounding area.
Key Responsibilities
- Cleaning and treating mould
- Advising customers on how to avoid damp and mould in the future
- Conduct a basic property inspection to identify if further works are needed
- Supporting other trades where needed
- Providing excellent customer service
Minimum Essential Criteria
- Confident when communicating to others in a clear and reassuring manner
- Excellent customer service, problem-solving, and decision-making skills.
- Competent in Microsoft applications such as Outlook and Teams.
- Willingness to participate in the out-of-hours on-call rota.
- Full UK driving licence.
Awaab’s Law, introduced in October 2025, requires social landlords to investigate significant damp and mould issues within 10 working days and take action within five. Emergency hazards must be made safe within 24 hours. At Flagship, we are committed to meeting these standards and ensuring our homes are safe, healthy, and compliant.
Closing date: 10th May 2026 (Midnight)
Property Condition Operative in Norwich employer: flagshipgroup
At Flagship Services, part of the Bromford Flagship Group, we pride ourselves on being a community-focused employer dedicated to creating safe and thriving environments for our residents. Our team enjoys a supportive work culture that prioritises employee growth and development, with opportunities to make a real impact in the lives of those we serve in Norwich and surrounding areas. Join us to be part of a forward-thinking organisation that values your contributions and offers a fulfilling career in property maintenance.
StudySmarter Expert Advice🤫
We think this is how you could land Property Condition Operative in Norwich
✨Tip Number 1
Get to know the company! Research Flagship Services and understand their mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their community-focused approach.
✨Tip Number 2
Practice your communication skills. As a Property Condition Operative, you'll need to reassure customers and provide clear advice. Role-play with a friend or family member to boost your confidence before interviews.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you've tackled issues effectively. This will demonstrate your capability to handle damp and mould situations with ease.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Flagship Services.
We think you need these skills to ace Property Condition Operative in Norwich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Property Condition Operative. We want to see how you can tackle damp and mould issues and provide excellent customer service.
Showcase Your Communication Skills:Since you'll be advising customers, it's crucial to demonstrate your confident communication style in your written application. Use clear and reassuring language to show us you can connect with our community effectively.
Highlight Relevant Experience:If you've got experience in property maintenance or dealing with similar issues, make it shine! We love seeing how your background can contribute to maintaining safe and functional properties for our customers.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Flagship Services.
How to prepare for a job interview at flagshipgroup
✨Know Your Stuff About Damp and Mould
Make sure you brush up on the latest regulations, especially Awaab’s Law. Understand what it entails and how it impacts your role as a Property Condition Operative. Being knowledgeable will show that you're serious about the job and ready to tackle issues head-on.
✨Show Off Your Customer Service Skills
Since this role involves advising customers, practice how you communicate clearly and reassuringly. Think of examples from your past experiences where you’ve successfully resolved customer issues or provided excellent service. This will help you stand out during the interview.
✨Be Ready for Practical Scenarios
Prepare for potential scenario-based questions where you might need to demonstrate your problem-solving skills. For instance, think about how you would handle a situation where a customer is upset about damp in their home. Show them you can think on your feet!
✨Familiarise Yourself with Tech Tools
Since you'll be using Microsoft applications like Outlook and Teams, make sure you're comfortable with these tools. You might be asked about your experience with them, so having a few examples of how you've used these applications effectively can give you an edge.
