At a Glance
- Tasks: Be the hero tackling damp and mould in homes, ensuring safety and comfort for residents.
- Company: Join Flagship Services, a leading housing provider focused on community well-being.
- Benefits: Competitive pay, supportive team, and opportunities for personal growth.
- Other info: Exciting role with a chance to work in a dynamic environment.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Strong communication skills and a full UK driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
Flagship Services is part of Bromford Flagship. By joining us, you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group. Join us to help create communities where people can put down roots, feel secure, and thrive.
We have an exciting opportunity for a Property Condition Operative to be a vital part of maintaining the safety and functionality of our properties being the first on site after a damp and mould report from our customers. You will be tackling damp and mould, in line with the new legal responsibilities under Awaab’s Law.
Location: Norwich and surrounding area.
Key Responsibilities
- Cleaning and treating mould
- Advising customers on how to avoid damp and mould in the future
- Conduct a basic property inspection to identify if further works are needed
- Supporting other trades where needed
- Providing excellent customer service
Minimum Essential Criteria
- Confident when communicating to others in a clear and reassuring manner
- Excellent customer service, problem-solving, and decision-making skills.
- Competent in Microsoft applications such as Outlook and Teams.
- Willingness to participate in the out-of-hours on-call rota.
- Full UK driving licence.
Awaab’s Law, introduced in October 2025, requires social landlords to investigate significant damp and mould issues within 10 working days and take action within five. Emergency hazards must be made safe within 24 hours. At Flagship, we are committed to meeting these standards and ensuring our homes are safe, healthy, and compliant.
Closing date: 10th May 2026 (Midnight)
Damp & Mould Response Field Technician in Norwich employer: flagshipgroup
Flagship Services, part of the Bromford Flagship Group, is an exceptional employer dedicated to fostering community well-being across the east, central, and south west of England. With a strong focus on employee development and a supportive work culture, we empower our team members to make a real difference in people's lives while ensuring compliance with new legal standards. Join us in Norwich to be part of a mission-driven organisation that values your contributions and offers opportunities for growth in a rewarding field.
StudySmarter Expert Advice🤫
We think this is how you could land Damp & Mould Response Field Technician in Norwich
✨Tip Number 1
Get to know the company! Research Flagship Services and understand their mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their community-focused team.
✨Tip Number 2
Practice your communication skills. As a Damp & Mould Response Field Technician, you'll need to reassure customers and explain complex issues clearly. Role-play with a friend or family member to build your confidence!
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've tackled challenges effectively. Be ready to share these stories during your interview to demonstrate your skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Flagship team. Don’t miss out on this opportunity!
We think you need these skills to ace Damp & Mould Response Field Technician in Norwich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Damp & Mould Response Field Technician. We want to see how you can contribute to our mission of creating safe and thriving communities.
Show Off Your Customer Service Skills:Since excellent customer service is key for this role, share specific examples of how you've provided top-notch service in the past. We love hearing about your problem-solving abilities and how you’ve reassured customers in tricky situations.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your passion for the role shines through without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at flagshipgroup
✨Know Your Stuff
Make sure you understand the basics of damp and mould treatment. Brush up on Awaab’s Law and how it impacts your role. Being knowledgeable will show that you're serious about the position and ready to tackle the challenges head-on.
✨Customer Service is Key
Since this role involves a lot of customer interaction, think of examples where you've provided excellent service. Be prepared to discuss how you would reassure customers dealing with damp issues and how you can help them prevent future problems.
✨Show Off Your Problem-Solving Skills
Prepare to share specific instances where you've had to solve problems on the spot. This could be anything from handling a tricky situation with a customer to identifying a property issue quickly. Highlighting your decision-making skills will set you apart.
✨Be Ready for Practical Questions
Expect some scenario-based questions during the interview. Think about how you would conduct a basic property inspection or what steps you'd take if you found a significant damp issue. Practising these scenarios can help you feel more confident.
