At a Glance
- Tasks: Lead and develop teams to deliver exceptional customer service in a fast-paced environment.
- Company: Dynamic organisation focused on customer satisfaction and operational excellence.
- Benefits: Competitive salary, career development opportunities, and a supportive work culture.
- Other info: Exciting opportunity to drive change and improve service delivery.
- Why this job: Make a real difference for customers while enhancing your leadership skills.
- Qualifications: Experience in leading teams in customer-focused operational services.
The predicted salary is between 40000 - 50000 £ per year.
What you’ll be doing:
- Leading and developing Team Leaders and their teams across multiple M&E workstreams to deliver a brilliant, customer‑centred service.
- Coordinating internal engineers and external contractors to deliver safe, compliant and efficient services at scale.
- Ensuring statutory, regulatory and contractual obligations are met through strong controls, accurate records and robust assurance processes.
- Using performance data, KPIs and service insight to manage delivery, identify risk and drive continuous improvement.
- Taking ownership of complex, high‑risk or escalated customer issues and complaints, resolving them fairly and capturing learning to improve future outcomes.
- Acting as a visible leader and decision‑maker in a fast‑paced operational environment, supporting teams through change and transformation.
About you:
- You’ll bring experience of leading managers or team leaders in a customer‑focused, operational service environment, with a strong background in M&E, housing maintenance, facilities management or similar regulated services.
- You’re confident managing performance through data and insight, comfortable using electronic scheduling, asset and works management systems, and committed to maintaining high‑quality records to support compliance, audits and legal processes.
- You communicate clearly and inclusively at all levels, handle complex situations with confidence, and stay calm, resilient and solutions‑focused when things get busy.
- You’re motivated by making a real difference for customers and take pride in building high‑performing, accountable teams.
- You’ll also be excited by developing your leadership capability, strengthening succession planning and talent development, deepening your use of data to shape decisions, and leading teams through change and new ways of working.
Administrative Manager in Norwich employer: Flagship
As an Administrative Manager, you will thrive in a dynamic and supportive work culture that prioritises customer satisfaction and operational excellence. Our commitment to employee growth is evident through tailored development programmes and opportunities for leadership advancement, all while working in a collaborative environment that values innovation and continuous improvement. Located in a vibrant area, we offer a unique blend of professional challenges and community engagement, making us an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Administrative Manager in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for an Administrative Manager role. You never know who might have the inside scoop on a great opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in leading teams and managing performance. This will help you showcase how you can contribute to their customer-centred service.
✨Tip Number 3
Practice your responses to common interview questions, especially those around handling complex situations and driving continuous improvement. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it shows you’re genuinely interested in joining our team and makes it easier for us to find your application.
We think you need these skills to ace Administrative Manager in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in leading teams and managing performance, especially in customer-focused environments. We want to see how your background aligns with our needs!
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use specific examples of how you've improved service delivery or resolved complex issues. This helps us see the impact you've made in previous roles.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Flagship
✨Know Your Stuff
Make sure you understand the ins and outs of the M&E sector, especially in relation to housing maintenance and facilities management. Brush up on relevant regulations and compliance standards, as this will show your potential employer that you're serious about the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you developed team leaders or handled complex customer issues. This will demonstrate your ability to manage performance and drive continuous improvement.
✨Data is Your Best Friend
Familiarise yourself with key performance indicators (KPIs) and how to use data to inform decisions. Be ready to discuss how you've used data in previous roles to manage delivery and identify risks. This will highlight your analytical skills and commitment to high-quality service.
✨Stay Calm Under Pressure
The interview may get intense, so practice staying calm and solutions-focused. Prepare for questions about handling escalated customer complaints or leading teams through change. Showing that you can maintain composure in a fast-paced environment will set you apart.
