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- Tasks: Ensure safe and clean neighbourhoods while providing excellent customer service to residents.
- Company: Join a community-focused organisation dedicated to creating thriving environments.
- Benefits: Enjoy a competitive salary, company vehicle, and opportunities for personal growth.
- Why this job: Be the friendly face in your community, making a real difference in people's lives.
- Qualifications: Customer service experience, strong communication skills, and a valid driving licence required.
- Other info: Field-based role with travel across Essex, offering dynamic work and community engagement.
The predicted salary is between 30000 - 42000 £ per year.
We are pleased to share an opportunity for someone to join us as a Neighbourhood Officer. As a Neighbourhood Officer, you will work as part of the Neighbourhoods team to look after our communal areas and neighbourhoods to create safe and thriving communities for our tenants.
You will deliver outstanding customer service by regularly inspecting our neighbourhoods, playgrounds and independent living schemes to ensure they are safe, clean, tidy, and free from graffiti, litter or fly-tipping. You’ll help our tenants to enjoy their homes by giving support with items such as changing a light bulb or cutting back a hedge and by being a friendly face within the community who is able to identify and address issues by talking to residents and understanding the area.
Working Hours: 37 hours per week, 8:30-16:30 Monday - Thursday, 08:30-16:00 Fridays
Working Location: Essex area including Braintree/Colchester/Witham and surrounding areas. This is a field-based role and will require travel to our customers and properties in and around the areas above; a company vehicle will be provided.
Applications are welcomed for the role of Neighbourhood Officer from those with previous experience of working in a customer-facing environment. You’ll need to have excellent customer service and communication skills with the ability to deliver complex or difficult messages in an engaging way, whilst being able to work on your own initiative and possessing exceptional relationship-building skills. Proficient in Microsoft Office and competent with IT packages, you will also require a full valid driving licence.
When applying, you will be asked to attach your CV and provide a supporting statement, outlining why you’re the right person for the job. If you’d instead prefer to send us a 3-minute video supporting statement, please share the video’s link in the supporting statement box. Applications may be reviewed, and candidates invited to interview ahead of the close date. No Agencies please.
Application Close date: 16th January 2025 (Midnight)
Neighbourhood Officer in Woodbridge employer: Flagship Housing
Contact Detail:
Flagship Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer in Woodbridge
✨Tip Number 1
Get to know the community! Before your interview, take a stroll around the neighbourhoods you’ll be working in. Familiarise yourself with the area, chat with locals, and understand their needs. This will show your genuine interest and help you connect during the interview.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult situations or provide support to tenants. Role-play these situations with a friend or family member to build your confidence and communication skills.
✨Tip Number 3
Show off your tech skills! Since you’ll be using Microsoft Office and other IT packages, brush up on your skills. Maybe create a quick presentation about how you would improve the neighbourhoods or share your ideas on community engagement. This can really impress during your interview!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, if you’re feeling creative, consider sending us a video supporting statement instead of the usual written one. It’s a great way to stand out and show your personality!
We think you need these skills to ace Neighbourhood Officer in Woodbridge
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for community work and how you connect with people.
Tailor Your CV: Make sure your CV is tailored to the Neighbourhood Officer role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This will help us see why you’re a great fit!
Craft a Compelling Supporting Statement: Your supporting statement is your chance to tell us why you’re the right person for the job. Be specific about your experiences and how they relate to the responsibilities of the role. We love hearing about your achievements!
Keep It Professional: While we want to see your personality, remember to keep your application professional. Use clear language, check for typos, and make sure everything is well-structured. A polished application shows us you care!
How to prepare for a job interview at Flagship Housing
✨Know Your Neighbourhood
Before the interview, take some time to familiarise yourself with the areas you'll be working in, like Braintree and Colchester. Understanding the community's needs and challenges will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered outstanding customer service. Think about situations where you resolved issues or built relationships with clients. This will demonstrate your ability to engage effectively with tenants and handle complex messages.
✨Be Ready for Practical Scenarios
Expect questions that may involve real-life scenarios you could face as a Neighbourhood Officer. Practice how you would approach tasks like addressing litter issues or assisting residents with minor repairs. This will highlight your problem-solving skills and initiative.
✨Dress for the Role
Even though this is a field-based position, make sure to dress smartly for the interview. A professional appearance can make a great first impression and shows that you take the opportunity seriously, reflecting your commitment to the role.
