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- Tasks: Support the Housing Team with admin tasks and tenant queries.
- Company: Join a dedicated team focused on simplifying housing services.
- Benefits: Enjoy a full-time role with a competitive salary and professional growth.
- Why this job: Make a real impact in tenants' lives while developing valuable skills.
- Qualifications: GCSE level education or equivalent experience required.
- Other info: Work from our Melton office, Monday to Friday.
The predicted salary is between 22800 - 30000 £ per year.
Join Bromford Flagship Group and help us solve the housing crisis! We’re looking for a Tenancy Management Coordinator to support our Housing Team in delivering an outstanding service to customers and creating communities people are proud to live in.
This is a full time role, working from our Riduna Park, Melton office Monday-Friday, 37 hrs per week.
What you will be doing:
- Provide administrative support to the Housing Team.
- Triage tenant queries, understanding their needs and circumstances.
- Make decisions and give advice to tenants where possible, reducing demand on Housing Officers.
- Escalate unresolved queries to the appropriate team with detailed information for quick resolution.
- Respond to tenants professionally and promptly, showing empathy in all communication.
- Keep accurate records of conversations and actions taken.
- Proactively develop knowledge ofము ho‑management and compliance with legislation and Flagship policies.
- Support your manager in delivering our vision: Housing Made Simple.
Our Ideal candidate will have:
- Excellent written and verbal communication skills.
- Ability to deliver complex messages in a clear, engaging way.
- Strong prioritisation skills and ability to manage changing priorities.
- Analytical skills to draw out relevant facts and make informed decisions.
- Educated to GCSE level or equivalent, or qualified by experience in a similar role.
In return for your hard work, we offer a competitive salary of £28,500 per annum and a benefits package.
For more job info, please review the Part I Play statement.
Advert closing date: 25th of Jan. Interviewing week of 2nd of Feb.
Ready to make a difference? Apply now and help us make renting homes simple and stress‑free for our tenants.
About Us Victory / Samphire/ Newtide Homes is part of Bromford Flagship. By joining us, you become part of a leading housing provider delivering community‑focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship. Apply now to help create communities where people can put down roots, feel secure, and thrive.
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Tenancy Management Coordinator employer: Flagship Housing
Contact Detail:
Flagship Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Management Coordinator
✨Tip Number 1
Familiarise yourself with the housing sector and current compliance regulations. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role and its responsibilities.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you articulate your thoughts clearly and empathetically, which is crucial for a Tenancy Management Coordinator.
✨Tip Number 3
Network with professionals in the housing management field. Attend local events or join online forums to gain insights and make connections that could be beneficial during the application process.
✨Tip Number 4
Prepare specific examples from your past experiences that showcase your ability to handle tenant queries and resolve issues effectively. This will help you stand out during any discussions with our team.
We think you need these skills to ace Tenancy Management Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Tenancy Management Coordinator. Emphasise your communication skills, administrative experience, and any previous work in housing or customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting tenants and your understanding of housing management. Use specific examples from your past experiences to demonstrate how you can contribute to the Housing Team.
Highlight Relevant Skills: In your application, clearly outline your excellent written and verbal communication skills. Provide examples of how you've simplified complex information in previous roles, as this is crucial for the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at Flagship Housing
✨Showcase Your Communication Skills
As a Tenancy Management Coordinator, excellent communication is key. Be prepared to demonstrate your ability to convey complex information clearly and empathetically during the interview. Use examples from your past experiences where you successfully communicated with tenants or resolved queries.
✨Demonstrate Problem-Solving Abilities
The role involves triaging tenant queries and offering solutions. Prepare to discuss specific instances where you've effectively solved problems or escalated issues appropriately. Highlight your decision-making process and how you prioritised tasks in challenging situations.
✨Understand Housing Management Basics
Familiarise yourself with basic housing management principles and compliance requirements. Showing that you have a foundational understanding of these concepts will impress the interviewers and demonstrate your commitment to the role.
✨Prepare Questions for the Interviewers
Engage with the interviewers by preparing thoughtful questions about the Housing Team's goals and challenges. This shows your genuine interest in the position and helps you assess if the company aligns with your career aspirations.
