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- Tasks: Join us as a Contract Administrator, managing schedules and supporting our team.
- Company: Be part of Flagship Housing, dedicated to high-quality customer service.
- Benefits: Enjoy a full-time role with a supportive team in a vibrant office environment.
- Why this job: This role offers a chance to make a real impact while developing your skills.
- Qualifications: We seek candidates with strong admin experience and excellent customer service skills.
- Other info: Work hours are Monday to Friday, 8am to 5pm, in Norwich.
The predicted salary is between 28800 - 43200 £ per year.
Contract Administrator
Flagship Housing
- Location: Norwich
- Type: Permanent
- Hours: Full-time
- Posted: 1 hour ago
Are you passionate about delivering high quality customer service and excelling in resource planning? We\’re looking for a dynamic individual to join our Gasway team as a Contract Administrator. This role focuses on providing exceptional service to stakeholders, clients, and customers; optimising engineer resource deployment and managing reactive planning.
Working hours are Monday–Friday, 8am–5pm, from our Bessemer Rd. office in Norwich. Your daily activities would include acting as the primary contact for engineers, clients, and the Customer Service Team, scheduling and planning works to meet customer needs and KPIs, and keeping customers and clients informed about the process. You will collaborate with colleagues to achieve successful outcomes.
You will handle administrative tasks such as maintaining legislative documentation and completion packs, and other administrative tasks required to support the team.
Our ideal candidate has proven administrative experience, strong customer service skills, competent IT skills (including Microsoft Office and Excel), effective planning and organisational skills, high accuracy and attention to detail, the ability to gather and review information, and the ability to recommend solutions.
Please note: applications will be reviewed on a regular basis and will close upon successful appointment.
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Contract Administrator employer: Flagship Housing
Contact Detail:
Flagship Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Administrator
✨Tip Number 1
Familiarise yourself with the specific software and tools used in contract administration, particularly those related to scheduling and resource planning. Being able to demonstrate your proficiency in these areas during an interview can set you apart from other candidates.
✨Tip Number 2
Research Gasway and their approach to customer service and resource management. Understanding their values and how they operate will allow you to tailor your responses in interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Prepare examples from your past experiences that highlight your administrative skills and customer service excellence. Be ready to discuss specific situations where you successfully managed multiple tasks or resolved conflicts, as this will showcase your ability to thrive in a dynamic environment.
✨Tip Number 4
Network with current or former employees of Gasway if possible. Engaging with them can provide valuable insights into the company culture and expectations, which can help you align your application and interview responses more closely with what they are looking for.
We think you need these skills to ace Contract Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administrative experience and customer service skills. Use specific examples that demonstrate your ability to manage resources and plan effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering high-quality customer service. Mention how your skills align with the responsibilities of the Contract Administrator role, particularly in scheduling and planning.
Highlight IT Competence: Since the role requires competent IT skills, emphasise your proficiency in Microsoft Office and Excel. Provide examples of how you've used these tools in previous roles to enhance efficiency or accuracy.
Showcase Attention to Detail: In your application, illustrate your attention to detail by mentioning specific instances where you successfully managed documentation or completed tasks with high accuracy. This will resonate well with the requirements of the position.
How to prepare for a job interview at Flagship Housing
✨Showcase Your Customer Service Skills
Since the role focuses on delivering high-quality customer service, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to resolve issues and maintain positive relationships.
✨Demonstrate Your Planning Abilities
The job requires effective planning and organisational skills. Discuss any relevant experience you have in scheduling or resource management, and be ready to explain how you prioritise tasks to meet deadlines and KPIs.
✨Familiarise Yourself with Relevant Software
As the role involves using Microsoft Office and Excel, make sure you're comfortable discussing your proficiency with these tools. You might even want to prepare a few examples of how you've used them to improve efficiency in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and attention to detail. Think of scenarios where you've had to gather information, review documentation, or recommend solutions, and be ready to discuss your thought process and outcomes.
